Role Description:

Essential Duties including but not limited to:

• Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity.
• Analysing and predicting time needed to complete tasks.
• Daily management of your area of WIP – ensuring each job is followed up daily with notes added.
• Handling visits request calls and e-mails from Occupational Therapists and other healthcare professionals.
• Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job.
• Analysing assessor downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager.
• Highlighting any issues to the assessor manager to minimize downtime and maximize performance.
• Accurate and consistent updating of system databases.

Education and Experience

• Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English
• Previous experience in a scheduling role
• Good geographical knowledge

Personal Characteristics

• Accurate data entry skills with keen eye to detail
• Ability to quickly reprioritise and follow customer SLA requirements
• Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history
• Excellent communication skills both written and verbal
• Methodical approach to workload and ability to follow instructions
• Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists
• Team player who can work autonomously
• Exceptional customer service and interpersonal skills
• Problem solving skills with the ability to introduce preventative actions
• Proactive, results orientated and driven
• Competent in Microsoft Office Applications. (Specifically, EXCEL)
• Flexible approach to work and working hours