Call Desk Handler

Job Category: Customer Service
Job Location: Wakefield
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Leigh Fallas

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

  • Answer and direct telephone calls
  • Respond to e-mails
  • File sales paperwork correctly and with relevance
  • Assist with customer enquiries and advise where necessary
  • Develop and maintain professional working relationships with customers
  • Processing/collating management information as and when required
  • Process sales orders, purchase orders and quotes as and when required
  • Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
  • Working as directed by Direct Line Supervisor

Essential Duties including but not limited to:

  • Excellent telephone manner
  • Good background in administration
  • Accurate data entry skills

· Ability to work under own initiative

  • Excellent communication skills both written and spoken
  • Excellent organisation skills
  • Ability to multitask and stay calm under pressure
  • Keen eye for detail
  • Experience of Microsoft Office. With reference to: Excel and Word.
  • Good understanding of geography of UK

Education and Experience

· Experience working in similar customer engagement role

· Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.

· Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities

· Flexible approach to work and working hour

Personal Characteristics

· Articulate, professional and customer orientated

· Structured and process driven

· Admin and Computer literate

· Ability to self-manage workload

Company Benefits

Varied Shift pattern on a rota basis, 8am-4pm, 9am-5pm and 10am-6pm

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Apply for this position

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024