Credit Controller

Job Category: Finance
Job Location: Wakefield
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Karen Hallesey-Williams
  • Role Description
  • Working within a small team, you will be responsible for a proportion of the ledger for a wide range of customers in both the private and public sectors ensuring all debts are collected within the terms on the accounts, chasing internal and external customers for resolution on queries or account issues.
  •  You will be expected to manage a busy and varied daily workload, within tight timelines and to a high level of accuracy. Excellent interpersonal skills alongside the capability to manage and prioritise workload effectively is essential.
  • Essential Duties
  1. Credit Assessments:
    • Checking Customer’s Credit: Reviewing the creditworthiness of customers based on industry standards.
    • Approving or Denying Credit: Making decisions on whether to approve or deny credit to customers.
  2. Payment Plans and Terms:
    • Negotiating Payment Plans: Working with customers to establish payment plans and terms.
    • Setting Up Repayments: Ensuring that customers adhere to agreed-upon repayment schedules.
    • Working with Debt Counsellors: Collaborating with debt counselors to manage repayment arrangements.
  3. Timely Payments and Overdue Invoices:
    • Ensuring On-Time Payments: Monitoring customer payments and ensuring they pay on time.
    • Charging for Overdue Invoices: Applying charges for overdue invoices.
    • Legal Proceedings: Initiating legal proceedings if clients fail to pay their debts promptly.
  4. Record Keeping and System Maintenance:
    • Maintaining Accurate Records: Keeping detailed records of credit transactions and customer interactions.
    • Implementing Changes: Implementing changes in the company’s credit control system.
  5. Collaboration and Communication:
    • Liaising with Solicitors and Bailiffs: Coordinating with legal professionals when necessary.
    • Regular Communication: Regularly communicating with clients, customers, and colleagues.
    • Teamwork: Working as part of a team.
  • Education & Experience (Knowledge & Skills)
  • Experience in a customer-facing or financial services environment (preferred but not essential).
  • Ideally previous credit control / sales ledger experience is essential. 
  • Experience of chasing debt in the Public /Private Sector.
  • GCSE in Maths and English is essential.
  • Desirable
  • Experience of Sage and Access would be beneficial but not essential.
  • Personal Characteristics (Attitude)
  • Strong communication and interpersonal skills.
  • A clear and confident telephone manner.
  • Confident email communicator with strong literacy skills.
  • Ability to communicate effectively with a varied range of customers.
  • Ability to work independently and also collaboratively as part of a team.
  • Excellent attention to detail.
  • Ability to prioritise, multi-task and meet deadlines.

Competent with Microsoft Word, Excel and Outlook

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024