Customer Service Advisor

Job Category: Operations
Job Location: Winchester
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Faye Robertshaw - Sr HRBP

Closing Date :- 28th May 2021

Role Description

In this role you will be responsible for the day-to-day tasks of the customer service department, covering all call centre duties.

Providing an industry leading level of service, for our internal and external customers.

Essential Duties

  • Ensuring all KPI and SLA`s targets are achieved and maintained.
  • Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.
  • To implement and demonstrate a “customer first mentality” across the team and business.
  • To support wider team and business when required.
  • To drive continuous improvement within department and wider business.

Personal Characteristics (Attitude)

  • Team focused
  • Customer first mentality
  • Ability to make decisions & multi task
  • Ability to engage with others
  • Professional, positive and constructive communicator
  • Flexible

Education & Experience (Knowledge & Skills)

  • Proven track record in Customer Service
  • Ability to use initiative and work independently
  • Experience of working within a contact centre environment
  • Ability to stay calm under pressure
  • Highly accurate with meticulous attention to detail
  • Detail and process-orientated
  • Able to multi-task and prioritise
  • High Standard of written & verbal communication

Desirable Call centre experience or equivalent

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