Customer Services Representative

Job Category: Commercial
Job Location: Stirling
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: James Lyon - HRBP

Job Title:              Customer Services Representative

Reporting to:     Customer Relationship Manager

Role Summary

As an office-based Customer Services Representative you will attract potential customers by answering product and service related questions, provide information about alternate product and service offerings and proactively drive sales revenue/profit. You will support our current customer base by ensuring the delivery of exceptional service levels and undertake associated customer service related administration activities.

Essential Duties

  • Maintain a positive, empathetic and professional attitude at all times
  • Respond promptly to customer enquiries promptly via telephone, email, webchat and social media
  • Ensure customer satisfaction and provide professional customer support
  • Process assessor and sales led quotations
  • Chase open quotations, recording essential customer intel obtained from the customer interaction
  • Handle complaints through to conclusion, providing appropriate solutions and alternatives
  • Performing such other tasks as may be necessary for the smooth operation of the department and/or the company

Personal Characteristics (Attitude)

  • Customer first mentality
  • Ability to make decisions & multi task
  • Can do attitude to problem solving
  • Ability to engage with others at all levels
  • Professional, positive and constructive communicator
  • Flexible approach to work

Desirable

  • Experience of patient lifting and handling equipment/the medical device industry
  • Previous experience within a customer service or sales role

Essential

  • Numerate and literate
  • Competent in Microsoft Office Applications

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024