Role Description

Responsible for the installation/removal of ceiling track hoisting systems and stair lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Key duties will include, but not limited to the following: –

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Weight testing equipment to Loler guidelines.
• Undertaking on minor electrical works in line with Part P electrical certification
• Completion of work via smart phone PDA device.
• Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving assigned installation/removal workload.
• Escalating onsite installation issues to Assessor/OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Rectification of snag / remedial works
• Adhere to Risk/Method Statements and contract Operating Procedures at all times.
• Participate in the 24/7/365 call out rota and act as first line customer support.

Personal Characteristics

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Education & Experience

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• Happy working at height.
• General understanding of building structures and fixing methods.

Company Benefits

• Competitive Salary, paid on a monthly basis
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service awards

Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Desirable

• Part P or 17^th Edition electrical qualification