Job description

Role Description

Working as part of a team managing and scheduling engineers work in your own geographical region.

Essential Duties

· Daily management of all engineers diaries, booking and moving works.

· Management of an order book

· Providing daily updates to your relevant manager of volume of jobs scheduled

· Ensuring customer SLAs and KPIs are met on all jobs

· Ensuring daily business targets of JPM (jobs per man) and jobs planned are met within SLA

· Organise and plan routes to maximise productivity

· Strict adherence to engineer skill matrix to ensure FTF (first time fix)

· Highlighting any issues to Regional Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)

· Accurate and consistent updating of system databases

· Management of WIP in region

· Raising of POs for subcontractors and suppliers

Build and maintain relationships with engineers, sub-contractors and suppliers.

Personal Characteristics (Attitude)

· Ability to prioritise and follow customer SLA requirements.

· Excellent communication skills both written and verbal

· Methodical approach to managing and maintaining your workload

· Ability to multi-task and stay calm under pressure whilst targeting backlogs

· Team player who can manage their own workload and work well on their own initiative

· Exceptional customer service and interpersonal skills

· Problem solving skills

· Proactive, results driven

· Competent in Microsoft Office Applications (specifically Excel)

· Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

· Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Desirable

· Experience of working with field-based engineers

· Experience in working in a target driven environment.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wakefield, WF4 4TD: reliably commute or plan to relocate before starting work (required)

Experience:

• Scheduling: 1 year (required)