Key Account Team Administrator

Job Location: Hinckley
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Faye Robertshaw - Sr HRBP

Essential Duties

·Collate information for KPI and SLA`s.

·Tracking job and asset history via clients IT systems to resolve customer enquiries and complaints

·Managing email inbox for direct resolution or escalation, ensuring ownership through to final response

·Updating, maintaining action and complaints logs

·Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution

·To implement and demonstrate a “customer first mentality” across the team and business

·To support the KAM team in basic administration

·Running installation and service reports

·Upload reports and input information using customer portals

·Take inbound calls from clients wanting to book assessments.

Personal Characteristics (Attitude)

·Team focused

·Customer first mentality

·Ability to make decisions & multi task

·Ability to engage and communicate with others at all levels

·Professional, positive and personable

·Flexible approach to work

Education & Experience (Knowledge & Skills)

·Proven track record in Customer Service (or interested in building a career within Customer Service and account management)

·Ability to use initiative and work independently

·Confident IT user, willing to work with a variety of software, including bespoke company systems

·Ability to stay calm under pressure and work at a high pace

·Highly accurate with meticulous attention to detail

·Detail and process-orientated, with an interest in data analysis and presentation of findings

·Able to multi-task and prioritise

·High Standard of written & verbal communication

·Numerically proficient

25 days annual leave plus bank holidays

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024