Service and Repair Dispatcher

Job Category: Operations
Job Location: Wakefield
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Faye Robertshaw - Sr HRBP

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English


  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry

25 days annual leave plus bank holidays

Monday to Friday 37.5 hours per week

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024