Service and Repair Dispatcher

Job Category: Operations
Job Location: Wakefield
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Faye Robertshaw - Sr HRBP

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry

25 days annual leave plus bank holidays

Monday to Friday 37.5 hours per week

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024