Service and Repair Scheduler – Various Locations

Job Category: Operations
Job Location: Other
Hours Per Week: 37.5
Term: Perm
Responsible HRBP: Faye Robertshaw - Sr HRBP

Grange Moor



Working autonomously and as part of a two person scheduling team. Planning service and repair and preventative maintenance work within geographical region.

Essential Duties

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Education & Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.


Experience of working with field based engineers

Experience of patient lifting and handling equipment used in the medial healthcare industry

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024