Working autonomously and as part of a two person scheduling team. Planning service and repair and preventative maintenance work within geographical region.
Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
Accurate and consistent updating of system databases
Accurate data entry skills with keen eye for detail
Ability to reprioritise and follow customer SLA requirements
Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
Excellent communication skills both written and verbal
Methodical approach to workload and ability to follow instructions
Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
Team player who can work autonomously
Exceptional customer service and interpersonal skills
Problem solving skills with ability to introduce preventative actions
Proactive, results driven
Competent in Microsoft Office Applications (specifically Excel)
Flexible approach to work and working hours
Education & Experience
Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
Experience of working with field based engineers
Experience of patient lifting and handling equipment used in the medial healthcare industry