Service & Repair Engineer – Various Locations

Job Category: Engineering
Job Location: Field Based
Hours Per Week: 42.5
Term: Perm
Responsible HRBP: Faye Robertshaw - Sr HRBP

Salary In London £27000 plus £4200 when participating in out of hours rota

Salary in the rest of the UK £25000 plus £4200 when participating in out of hours rota

This vacancy is recruiting for the following regions :-

  • West Midlands
  • East Midlands
  • South West
  • London & Home Counties
  • North East (South Yorkshire)
  • North West
  • South Wales (Cardiff)

Role Description

Responsible for the service maintenance and repair needs of a wide and varied range of medical devices.

Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving a first time fix in all repair circumstances and the completion of the assigned daily workload.

Essential duties will include, but not limited to the following: –

  • Continually support and develop a culture of health & safety first
  • Responsible for meeting the daily service maintenance and repair needs of customer and client equipment adhering to medical device alerts where applicable
  • Weight testing equipment to Loler guidelines
  • Completion of service and repair documentation via smart phone PDA device
  • Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload
  • Identifying required specialist parts via equipment user manuals and communicating these requests to central point via PDA device, ensuring the provision of the correct parts number/serial number
  • Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance
  • Maintenance of van and periodical maintenance checks
  • Adhere to Risk/Method Statements and contract Operating Procedures at all times
  • Effectively communicate/escalate issues to the back office scheduling team
  • Participate in the company 24/7/365 call out rota and act as support in times of business need
  • Establish and maintain proper business relationships with customers and peers
  • Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales
  • Contribute constructive feedback at infield toolbox talks as delivered by the area Senior Engineer
  • Ongoing commitment to your upskilling and development

Personal Characteristics

  • Excellent analytical, communication and influencing skills
  • Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
  • Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
  • Impeccable attention to detail and forward-thinking.
  • Able to thrive in a dynamic and fast-paced environment.
  • Integrity, initiative and focus.
  • Proactive, with good problem-solving skills, able to make decisions independently.
  • Exceptional customer service – both internally & externally.
  • Team player but able to work independently.
  • Flexible approach to work and working hours.
  • Excellent written and verbal skills.
  • Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
  • Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.
  • Ability to plan, organise and prioritise own work with minimal supervision.
  • Willing to listen and take advice from others.
  • Shows initiative and has ability to think for self.

Education & Experience

  • Highly experienced with power tools and hand tools
  • Previous service repair engineer of 3+ years
  • High level of M&H medical device technical ability with a proven history of repair resolution
  • Experience of working in patient care environments

Apply for this position

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Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024