Job Purpose:   

Assist with current Assessor lead times for London & surrounding areas to support and maintain customer expectations. To build OT relationships for the area and surrounding region and instil customer confidence in PMUK services and products.

Duties:

• To conduct full site surveys of properties for the installation of all Prism Medical and other manufacturers fixed equipment including ceiling track hoists, stair lifts and through floor lifts.
• Completing full detailed and legible on site drawings to the appropriate scale when required of individual properties at each survey to enable a successful fixed equipment installation first time.
• To complete basic electrical checks at property site surveys including visual earth bonding inspections to enable successful installations of electrical outlets to be carried out.
• Completing and submitting all relevant Prism Medical assessment/survey paperwork within the requested timescales permitted for quotations to be sent to customers.
• Liaising closely with all relevant individuals and departments to enable a smooth transition of services and product installations to Prism Medical customers.
• To physically access and visually inspect all loft spaces and trussed roof constructions to ensure fixed equipment installation feasibility where required.
• To positively and confidently represent the company at all times when out in the field.
• To correctly identify all customer needs and requirements and successfully prescribe working solutions and equipment.
• To update electronic diary entries and appointments on a daily basis for internal review.
• Moving and handling of disabled people when required.
• Reporting all relevant leads and sales opportunities to the relevant sales teams and Regional Business Leader.
• Working closely with the area sales teams to help grow regional business and create new opportunities.
• Attending exhibitions and product evaluation days.
• To accommodate travelling out of the regional area if needed to provide coverage, assist colleagues and reduce lead times where necessary.

Requirements:

PERSON SPECIFICATION

Essential

•               Flexible approach to work and working hours.
•                 Previous experience within the health care industry.
•                 Previous experience with disabled equipment.
•                 Ability to work to deadlines.
•                 Customer liaison skills in sensitive situations.
•                Excellent communicational skills both written and verbal.
•                 Empathy and understanding to others needs and requirements.
•                 Full drivers licence.
•                 Be able to work under own initiative and manage your own workload.
•                 To be able to work as part of a team.
•                 To be pro-active, focused and driven.

Desirable

•               To have current or previous stair lift product knowledge.
•                 Ability to use scaled measurement devices.
•                 To have structural knowledge and understanding.

Role Description

Responsible for the installation/removal of ceiling track hoisting systems and stair lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Key duties will include, but not limited to the following: –

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Weight testing equipment to Loler guidelines.
• Undertaking on minor electrical works in line with Part P electrical certification
• Completion of work via smart phone PDA device.
• Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving assigned installation/removal workload.
• Escalating onsite installation issues to Assessor/OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Rectification of snag / remedial works
• Adhere to Risk/Method Statements and contract Operating Procedures at all times.
• Participate in the 24/7/365 call out rota and act as first line customer support.

Personal Characteristics

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Education & Experience

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• Happy working at height.
• General understanding of building structures and fixing methods.

Company Benefits

• Competitive Salary, paid on a monthly basis
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service awards

Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Desirable

• Part P or 17^th Edition electrical qualification