Job Title:              Customer Services Representative

Reporting to:     Customer Relationship Manager

Role Summary

As an office-based Customer Services Representative you will attract potential customers by answering product and service related questions, provide information about alternate product and service offerings and proactively drive sales revenue/profit. You will support our current customer base by ensuring the delivery of exceptional service levels and undertake associated customer service related administration activities.

Essential Duties

• Maintain a positive, empathetic and professional attitude at all times
• Respond promptly to customer enquiries promptly via telephone, email, webchat and social media
• Ensure customer satisfaction and provide professional customer support
• Process assessor and sales led quotations
• Chase open quotations, recording essential customer intel obtained from the customer interaction
• Handle complaints through to conclusion, providing appropriate solutions and alternatives
• Performing such other tasks as may be necessary for the smooth operation of the department and/or the company

Personal Characteristics (Attitude)

• Customer first mentality
• Ability to make decisions & multi task
• Can do attitude to problem solving
• Ability to engage with others at all levels
• Professional, positive and constructive communicator
• Flexible approach to work

Desirable

• Experience of patient lifting and handling equipment/the medical device industry
• Previous experience within a customer service or sales role

Essential

• Numerate and literate
• Competent in Microsoft Office Applications