This job allows for up to 2 days per week from home, you will need to reliably commute to Rotherham 3 days per week at a minimum.

Objective: Ensure excellent customer service and minimise costs by responding efficiently and diligently to Harvest Healthcare’s customer orders and enquiries.

Key accountabilities: Carry out the directions of the Customer Services Manager and the Internal Sales Manager. Work effectively with Business Development Manager to deliver results. Make sure that all orders are processed correctly and on time. Provide a consistent and excellent service to customers. Solve queries for customers.

General duties:

· Process customer orders,

· Provide customer quotes,

· Provide customers with product info,

· Deal with emails/phone calls for customer service in general,

· Communicate with distributor/dealer accounts, to identify needs/problems, and propose solutions, to help develop business/grow sales,

• Relevant data inputting into Sage and CRM,
• Manage POD’s and provide for customers on request,
• Following queries through to a conclusion,
• Liaise effectively with other departments,

· Support customer services dept with export, projects, customer portal orders and queries,

· Follow Harvest customer service approaches to telephone manner, email content and structure, follow ups of colleagues/customers, customers using the Harvest portal, ‘extra mile service’, returns, call logs, quote logs etc,

• Keep up to date with products and services relevant to target markets,
• Sit in on meetings and interact with colleagues when required.

Person Specification

The person will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour expected by Harvest Healthcare. The person will also have a desire to take ownership to solve queries, and a desire to proactively develop business with distributor/dealer accounts.

· Strong customer focus: passionate about customers and the service we provide,

· Has gained relevant experience in a customer service or administration role,

· “Can do” attitude, decisive with the desire to make things happen,

· “Go to” person to resolve daily issues and priorities,

· Shows initiative, and proactively proposes solutions to help develop business/grow sales,

• The ability to take ownership and to be pro-active in improving efficiency and performance,
• Credible and confident with customers, suppliers, staff colleagues,
• Has a strong, confident personality with excellent communication skills,
• Is a team player who likes to engage with and support business colleagues,
• A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines,
• Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
• Able to effectively multi-task and handle periods of high workload,
• Able to use a Sage system and a CRM system.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Rotherham S60 1BW

Reports to Customer service manager

The purpose of the role is to:

Ensure excellent customer service and minimise costs by responding efficiently and diligently to Harvest Healthcare’s customer orders and enquiries.

PRIMARY RESPONSIBILITIES

• Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
• Work effectively with Business Development Manager to deliver results.
• Provide a consistent and excellent service to customers.
• Solve queries for customers.
• Process customer orders,
• Provide customer quotes,
• Provide customers with product info.
• Deal with emails/phone calls for customer service in general,
• Communicate with distributor/dealer accounts, to identify needs/problems, and propose solutions, to help develop business/grow sales,
• Relevant data inputting into Sage and CRM,
• Manage POD’s and provide for customers on request,
• Following queries through to a conclusion,
• Liaise effectively with other departments,
• Support customer services dept with export, projects, customer portal orders and queries,

Person Specification

The person will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour expected by Harvest Healthcare. The person will also have a desire to take ownership to solve queries, and a desire to proactively develop business with distributor/dealer accounts.

• Strong customer focus: passionate about customers and the service we provide,
• Has gained relevant experience in a customer service or administration role,
• “Can do” attitude, decisive with the desire to make things happen,
• “Go to” person to resolve daily issues and priorities,
• Shows initiative, and proactively proposes solutions to help develop business/grow sales,
• The ability to take ownership and to be pro-active in improving efficiency and performance,
• Credible and confident with customers, suppliers, staff colleagues,
• Has a strong, confident personality with excellent communication skills,
• Is a team player who likes to engage with and support business colleagues,
• A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines,
• Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
• Able to effectively multi-task and handle periods of high workload,
• Able to use a Sage system and a CRM system.