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May
03
Billing Team Leader
Role Description
Leading a team of invoicing staff to ensure strict business targets are met and accurate invoicing first time. Also ensuring the team are adhering to contract specific requirements and individual SLA`s are met. Ensuring the highest standard of customer service with both Internal and External customers. Providing daily updates to the business.
- Essential Duties
- Ensure team productivity to hit daily, weekly, monthly business targets, ensuring they adhere to agreed KPI’s & SLA’s
- Carry out daily meetings with the team to discuss stats and workload
- Provide daily statistical updates to the business including productivity and backlog
- Attend Internal Onboarding meetings to aid role out of new contracts
- Prep for and attend regular meetings to reduce the overall Work in Progress
- Carry out Quality checks on team members
- Carry out Team Monthly One to Ones
- Take ownership of escalated issues
- Effectively control team overtime budget
- Carry out Annual Appraisals
- Recruitment and training of new staff
- Disciplinary, performance & absence management of BillingTeam
- Problem solving skills
- One on One coaching of the team
- Ongoing development of the team
- Review Aged Debt and Attend regular meetings to review
- Personal Characteristics (Attitude)
- Ability to multi-task and remain calm under pressure
- Ability to identify areas of improvement and implement
- Ability to use own initiative and make considered decisions
- Ability to communicate at all levels
- Ability to flex own management style to support all team members
- Education & Experience (Knowledge & Skills)
- Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
- Previous experience in a team leader/management role
- Desirable
- Experience of working within a very busy invoicing team
- Experience of patient lifting and handling equipment used in the medial healthcare industry
- Essential
- Exceptional people-management skills
- Exceptional customer service skills with the ability to introduce preventative actions
- Excellent communication skills both written and verbal
- Excellent Organisational skills
- Exceptional motivational skills
- Proactive, results orientated and driven
- Competent in Microsoft Office applications (specifically EXCEL)
- Flexible approach to working hours
- Working within agreed KPI’s & SLA’s
- Excellent eye for detail
- Exceptional Problem Solving skills
