Role Description:

Essential Duties including but not limited to:

• Working to business revenue generation targets monitored daily, including number of jobs attended and assessor productivity.
• Analysing and predicting time needed to complete tasks.
• Daily management of your area of WIP – ensuring each job is followed up daily with notes added.
• Handling visits request calls and e-mails from Occupational Therapists and other healthcare professionals.
• Scheduling in day and future dated appointments for a team of assessors, achieving maximum productivity for each assessor by analysing skills, location and KPI for each job.
• Analysing assessor downtime in a labour availability document to be discussed daily, weekly, monthly with assessor manager.
• Highlighting any issues to the assessor manager to minimize downtime and maximize performance.
• Accurate and consistent updating of system databases.

Education and Experience

• Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English
• Previous experience in a scheduling role
• Good geographical knowledge

Personal Characteristics

• Accurate data entry skills with keen eye to detail
• Ability to quickly reprioritise and follow customer SLA requirements
• Ability to follow timelines of call history quickly and extract the data required whilst recognising & understanding previous visit history
• Excellent communication skills both written and verbal
• Methodical approach to workload and ability to follow instructions
• Ability to multitask and stay calm under pressure whilst targeting backlogs and work to lists
• Team player who can work autonomously
• Exceptional customer service and interpersonal skills
• Problem solving skills with the ability to introduce preventative actions
• Proactive, results orientated and driven
• Competent in Microsoft Office Applications. (Specifically, EXCEL)
• Flexible approach to work and working hours

Role Description:

At Prism, we recognise that change management is a critical part of business growth and a key element of successful transformation. Prism has evolved over a number of years to support our internal and external customers and recognises the importance of structured change to all the business and its employees to grow and improve. We are looking for a Change Manager with experience of, and passion for delivering effective change in fast paced environment.

The successful applicant will effectively identify, manage and facilitate change within the business leading planning, delivery (supported by in business experts), handover and ultimately migration to business as usual to ensure the identified benefits are realised and the change is sustained.

Essential Duties including but not limited to:

• Change strategy
  • Identify structured approach to change and imbed this into the business with he support of the SLT and ELT
• Change assessments
  • Understand the change, the reasons why and impact of the transformation
• Stakeholder management / communication
  • Build relationships and effectively communicate with stakeholders within the business to ensure buy in from all areas
• Change training
  • Identify knowledge and skills gaps pertinent to the project at hand and develop training plans to close
• People-focused
  • Represent all employees affected by the change project, understand the importance of this and deliver a people focused approach at all times.

Education and Experience

• Experience in delivering process change within an SME
• Experience in behavioural change
• Project management experience in fast paced environment
• Prince 2 qualification is an advantage
• Proven ability to identify and solve problems – examples required at interview stage
• Excellent use of Microsoft programs, e.g. Excell

Personal Characteristics

• Able to influence people through clear, concise communication skills in both verbal and written format.
• Organised and responsive, with the ability to deliver under pressure.
• Proactive individual who can take ownership
• Good communication skills
• IT Literate – utilising Microsoft packages and internal software
• Full UK driving licence

Company Benefits

• Competitive Salary, paid monthly.
• Vehicle allowed for private use through BIK
• Ongoing training and development.
• 25 days holiday, plus bank holidays.
• Pension Scheme, matched contribution/salary sacrifice.
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody.
• Life Assurance Scheme.
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
• Long Service Awards.
• Holiday Purchase Scheme.
• Social Committee.

Area: Grange Moor Head Office (WF4) postcode

Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers

Experience of patient lifting, and handling equipment used in the medial healthcare industry

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Company Benefits

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts   and days out