Sep
03
Service and Repair Scheduler – Various Locations
By paula-collins

Grange Moor

Hinckley

Winchester

Working autonomously and as part of a two person scheduling team. Planning service and repair and preventative maintenance work within geographical region.

Essential Duties

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Education & Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Desirable

Experience of working with field based engineers

Experience of patient lifting and handling equipment used in the medial healthcare industry

Aug
19
Assessor Scheduler
By paula-collins

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Scheduler for our Assessor Team.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

Working as part of a three person team, scheduling assessor visits within a geographical region

Essential Duties

· Ensure efficient productivity to hit daily, weekly, monthly business targets

· Scheduling assessment visits within a geographical region meeting customer needs

· Liaising with Occupational Therapists and other healthcare professionals via phone/email

· Strategic analysis of diaries to ensure effective and efficient route planning

· Accurate and consistent updating of system databases

Personal Characteristics (Attitude)

· Accurate data entry skills with keen eye for detail

· Ability to reprioritise at short notice and meet customer need

· Excellent communication skills both written and verbal

· Methodical approach to workload and ability to follow instructions

· Ability to multi-task and stay calm under pressure

· Team player who can work autonomously

· Exceptional customer service and interpersonal skills

· Problem solving skills with ability to introduce preventative actions

· Proactive, results driven

· Competent in Microsoft Office Applications (specifically Excel)

· Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

. Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

· Previous experience in a scheduling/customer service role

Desirable

· Experience of working with field based engineers/assessors

· Experience of patient lifting and handling equipment used in the medial healthcare industry

Aug
12
Dispatcher / Scheduler
By paula-collins

If you would like further information in relation to all of our current vacancies, visit the Prism Healthcare careers page to find out more and to apply at www.prismhealthcare.co.uk

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you develop your existing skills as a Service and Repair Dispatcher within our Assured Healthcare division.

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
  • Previous experience in a team leader/management role

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry
Aug
03
Service and Repair Dispatcher
By paula-collins

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry

25 days annual leave plus bank holidays

Monday to Friday 37.5 hours per week

Jul
19
Field Engineering Administrator
By paula-collins

Role Description

Providing administration assistance to two field based Regional Operations Managers, and liaising daily with our team of Service Repair & Installation Engineers . Supporting with the reporting of holiday, sickness and performance data, along with the administrative co-ordination and management of fleet issues, and co-ordination of multiple engineer rota’s.  This is a fast paced role and environment requiring high level of accuracy and attention to detail at all times.

Essential Duties

  • Analyse data and drive costs savings, e.g. mileage, fuel stops, vehicle damage, device damage, agency labour costs
  • Tracker vs timesheet checks
  • Central purchasing of tools, uniform, ID badges etc
  • Maintain holiday & sickness absence reports
  • Out of hours rota management
  • Fleet management, arrangement of hire vans, servicing appointments etc
  • Accommodation booking
  • Inbox management & raising addition engineer visits each day
  • As and when required, assisting the Operations function with general admin tasks (Call handling, scheduling, Purchase Order raising)
  • Updating a central skills matrix (EAGLE)
  • Updating a central database with starters/leavers (EAGLE)

Personal Characteristics (Attitude)

  • Problem solver with an analytical mind-set
  • Strong organisation skills and ability to multi-task
  • Target driven and self-motivated
  • Excellent attention to detail
  • Excellent time-management skills
  • Strong written and verbal communication skills.

Education & Experience (Knowledge & Skills)

  • GCSE maths and English minimum grade C
  • Proven MS office knowledge and experience

Essential

  • Proven experience as an administrator
  • Proficient in MS Office – particularity MS Excel
  • Excellent written and verbal communication skills
  • Strong organisational skills with an ability to multi-task
  • Attention to details and problem solving skills
  • Excellent time-management and ability to prioritise work
Jul
02
Customer Service Advisor
By james-lyon

Closing Date :- 28th May 2021

Role Description

In this role you will be responsible for the day-to-day tasks of the customer service department, covering all call centre duties.

Providing an industry leading level of service, for our internal and external customers.

Essential Duties

  • Ensuring all KPI and SLA`s targets are achieved and maintained.
  • Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.
  • To implement and demonstrate a “customer first mentality” across the team and business.
  • To support wider team and business when required.
  • To drive continuous improvement within department and wider business.

Personal Characteristics (Attitude)

  • Team focused
  • Customer first mentality
  • Ability to make decisions & multi task
  • Ability to engage with others
  • Professional, positive and constructive communicator
  • Flexible

Education & Experience (Knowledge & Skills)

  • Proven track record in Customer Service
  • Ability to use initiative and work independently
  • Experience of working within a contact centre environment
  • Ability to stay calm under pressure
  • Highly accurate with meticulous attention to detail
  • Detail and process-orientated
  • Able to multi-task and prioritise
  • High Standard of written & verbal communication

Desirable Call centre experience or equivalent

Frame
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024