Job Title: Service and Repair Scheduler
Area: Grange Moor Head Office (WF4) postcode
Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis
Why Prism Healthcare?
Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
Role Description:
Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order
Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)
Accurate and consistent updating of system databases
Education and Experience
Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
Experience of working with field-based engineers
Experience of patient lifting, and handling equipment used in the medial healthcare industry
Personal Characteristics
Accurate data entry skills with keen eye for detail
Ability to reprioritise and follow customer SLA requirements
Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
Excellent communication skills both written and verbal
Methodical approach to workload and ability to follow instructions
Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
Team player who can work autonomously
Exceptional customer service and interpersonal skills
Problem solving skills with ability to introduce preventative actions
Proactive, results driven
Competent in Microsoft Office Applications (specifically Excel)
Flexible approach to work and working hours
Company Benefits
· Competitive Salary, paid monthly
· Ongoing training and development
· 25 days holiday, plus bank holidays
· Pension Scheme, matched contribution/salary sacrifice
· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
· Life Assurance Scheme
· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out
37.5 hours per week, Permanent Contract
As a Group Head of Procurement, you will be a strategic thinker with a strong, commercial background within a complex, manufacturing environment. You’ll provide leadership, strategic direction and a commercial focus for the purchasing function. You will develop and implement a strategy to ensure the function is operating in line with the objectives of the business; to add value, mitigate supply chain risk by focusing on service delivery & quality, and deliver cost savings.
You’ll also develop and maintain strategic supplier relationships and manage the development of contracts, contractual relationships and contract management to deliver continuous improvement in delivery of goods and services by supply base. Working in a collaborative style within the different divisions to deliver the anticipated synergy of a wider Group approach to Procurement.
To be considered for this role, you will require the following skills and experience:
- Must have +10 years’ experience (manufacturing) in both Procurement and Supply Chain Planning roles
- Must have experience in both direct material spend & indirect spend
- Must have multi-site or multi-location experience
- Ability to influence senior leaders in organization
- Detailed working knowledge of Procurement / Planning systems
As per our Recruitment Policy, we would respectfully request that all applications are supported by your line manager prior to applying for new roles. If you would like more information about the above positions, including a copy of the Job Description, please contact Leigh Fallas, HR Administrator, at leigh.fallas@prismmedical.co.uk
Closing Date: 3pm Friday 6th October 2023
Job description
Why Prism Healthcare?
Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
Responsibilities
1 Transfer of CAD and production data from old to new medium
2 Modelling components in SolidWorks
3 programming components for cutting on a CNC router
Main Duties
Transfer of CAD/CNC programme data from existing media to new media. Check that transferred programmes are to drawing.
Produce nested daily run programs for CNC machines
Check existing bills of material against actual production. Correct and rewrite as required.
Check and update production routings on ERP system
Check CAD drawings against actual production parts. Log and amend any discrepancies as advised by senior management.
Requirements
Alphacam router knowledge to a high knowledge
SolidWorks knowledge
Job Types: Full-time, Fixed term contract
Contract length: 12 months
