We are on the look out for a Technical Development Manager to join our team!
Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Description
The role, Technical Development Manager – Export & Training, reports into the overall Group Head of R&D and has responsibility for being the key technical support for Export markets and the development of a standardised approach to technical training across the Group.
The role is a new role for the business and will develop as time progresses but with a clear link to the 3 year strategic roadmap. As outlined in the roadmap, the role will work towards a number of key business priorities as outlined below
Year 1: the focus will be on development & support to the US market, and largest international customers. In addition, the role will develop the roadmap for the future standardisation of all technical training across the Group working with nominated SMEs in each Division.
Year 2: As US support is established and momentum builds then more focus would be on other international customers and progression on the Prism Healthcare Training Academy
Year 3 & Ongoing: Maintain export relationship on a more planned basis and continued development of Training Academy.
Essential Duties
- Build strong trusted relationships & provide expert technical support to International customers based on business priorities
- Develop technical roadmap for customers by providing technical know-how
- Act as key technical conduit between Commercial & Operational Teams to provide best level of customer service to International customers
- Develop Roadmap through current state / future state gap analysis of current customer technical training support
- Work with identified Divisional SMEs to establish common/uniform package of training
- Ability to travel internationally – maximum 20% of the time
Personal Characteristics (Attitude)
- A good attention to detail, with a strong process driven mind-set,
- Great interpersonal skills and enjoy finding solutions to issues, adding value to an organisation. Clear emotional intelligence.
- Ability to think and work independently, alongside also being able to work collaboratively as part of a team
- Excellent written and oral communication skills
- Comfortable forming and maintaining strong stakeholder relationships at all levels
- Adaptable, and able to deal effectively and quickly to change
- Positive, with a “Go get” attitude
Education & Experience (Knowledge & Skills)
- Qualified Engineer with strong mechanical/electrical design background
- Practical ‘hands-on’ mindset to enable practical technical & training support
- Strong awareness of compliance & approval process for NPD
- Demonstrate excellent project management skills and a strong ability to prioritise.
- Good communication skills, and ability to explain complex matters to non-financial management.
So.. why us?
Alongside working in a supportive and friendly environment, you’ll also receive:
- Competitive Salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Long Service Awards
- Holiday Purchase Scheme
