Aug
26
Field Service Engineer
By paula-collins

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you as a Field Service Engineer.

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

Responsible for the service maintenance and repair needs of a wide and varied range of medical devices.

Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving a first time fix in all repair circumstances and the completion of the assigned daily workload.

Essential duties will include, but not limited to the following: -

· Continually support and develop a culture of health & safety first

· Responsible for meeting the daily service maintenance and repair needs of customer and client equipment adhering to medical device alerts where applicable

· Weight testing equipment to Loler guidelines

· Completion of service and repair documentation via smart phone PDA device

· Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload

· Identifying required specialist parts via equipment user manuals and communicating these requests to central point via PDA device, ensuring the provision of the correct parts number/serial number

· Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance

· Maintenance of van and periodical maintenance checks

· Adhere to Risk/Method Statements and contract Operating Procedures at all times

· Effectively communicate/escalate issues to the back office scheduling team

· Participate in the company 24/7/365 call out rota and act as support in times of business need

· Establish and maintain proper business relationships with customers and peers

· Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales

· Contribute constructive feedback at infield toolbox talks as delivered by the area Senior Engineer

Personal Characteristics

· Excellent analytical, communication and influencing skills

· Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.

· Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.

· Impeccable attention to detail and forward-thinking.

· Able to thrive in a dynamic and fast-paced environment.

· Integrity, initiative and focus.

· Proactive, with good problem-solving skills, able to make decisions independently.

· Exceptional customer service – both internally & externally.

· Team player but able to work independently.

· Flexible approach to work and working hours.

· Excellent written and verbal skills.

· Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.

· Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.

· Ability to plan, organise and prioritise own work with minimal supervision.

· Willing to listen and take advice from others.

· Shows initiative and has ability to think for self.

· Ongoing commitment to your upskilling and development

Salary £25000 plus £4200 when participating in out of hours rota

Aug
20
Fabric Cutter – Care-Ability
By paula-collins

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Fabric Cutter.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

· Cutting of various cloth materials to produce healthcare items including Slings.

· Making sure work areas and equipment are clean

· Deciding on the correct cutting method for the type of material

· Preparing the fabric for cutting out by spreading it out in flat layers, smoothing out creases and checking the fabric for faults

· Planning how much to cut from a piece of material so that there is not much waste

· Placing the pattern on the fabric and marking round it

· Cutting round the pattern using a Eastman knifes and circular cutters. scissors.

· Working to Orders and tight deadlines.

You need to have:

  • good hand to eye coordination
  • a steady, accurate hand, for cutting
  • Good attention to detail
  • a methodical approach to work.

You need to be able to:

  • work quickly and accurately under pressure
  • follow instructions
  • follow health and safety procedures carefully
  • work as part of a team with other cutters and machinists

Details

38 hours per week. Monday to Thursday 8:30 to 5 pm and 8:30 to 3 pm Friday

30 mins break

25 days holiday

Possible overtime - paid at 1.5

Uniform

Free parking

Job Types: Full-time, Permanent

Aug
12
Dispatcher / Scheduler
By paula-collins

If you would like further information in relation to all of our current vacancies, visit the Prism Healthcare careers page to find out more and to apply at www.prismhealthcare.co.uk

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you develop your existing skills as a Service and Repair Dispatcher within our Assured Healthcare division.

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
  • Previous experience in a team leader/management role

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry
Jul
24
Despatch Operative
By james-lyon

Role Description

  • To coordinate the activities of dispatch personnel to achieve daily delivery requirements.
  • Maintain the department in an organised way to ensure product for dispatch is in the correct place at the right time.
  • Ensure products are packed in line with company policy to ensure all items are protected from transport damage.
  • Coordinate with Despatch Supervisor on RMA inputs.
  • Work with production to ensure Goods in items are cleared through the system and put into stock daily.
  • Coordinate stock levels of despatch materials.

Essential Duties

  • Excellent practical and problem solving skills
  • A reliable and punctual approach to work
  • Ability to prioritise, plan and work on own initiative
  • Ability to learn new skills and ability to grasp large amounts of product information
  • Good IT and administration skills
  • Excellent communication and customer care skills
  • To be quality focused – a positive “can do” enthusiastic attitude towards addressing the technical challenges facing Smirthwaite and our clients
  • Possess a strong safety mindset to assure the work completed reflects the technical requirements within industry safety standards
  • To positively approach change or new situations
  • To proactively identify areas for improvement and share them with colleagues and line manager

Personal Characteristics

  • Impeccable attention for detail and forward-thinking.
  • Encourage a positive working environment
  • Clear communicator between all facets of the business
  • Able to thrive in a dynamic and fast-paced environment.
  • Proactive, with good problem-solving skills, able to make decisions independently.
  • Flexible approach to work and working hours.
  • Excellent written and verbal skills.

Education & Experience

  • Ability to work unsupervised and to provide good working relations with colleagues
  • English and Maths GCSE or equivalent
  • Counterbalance and Reach truck desirable
  • Must have current driving license.
Jul
09
Regional Business Manager
By james-lyon

Quarterly Bonus + Car Allowance  + Holiday + Pension + Health Insurance 

Remote Working - Covering the South West of England.

Regional Business Manager position available in a well-established and people focused manufacturing company. The company have a very good reputation in the industry, and our offering the chance to join them in a varied sales based role. You will get the opportunity to contribute to company improvements and growth.

The successful Regional Business Manager will have previous field based sales experience. You can have sales experience in any industry, however, candidates from healthcare are highly encouraged to apply.

The Regional Business Manager will include achieving territory sales objectives/targets by mainly managing current key accounts/relationships. However, there is also some business development involved, where you will be targeted to win new contracts. You will have set annual goals to achieve.

This is a fantastic opportunity to join a well-established and reputable manufacturer. Your input will directly help this growing business.

The Regional Business Manager role:

* Overall regional sales management across the North East territory

* Maintaining key accounts and building relationships

* Winning and bringing on new contracts

* Achieving annual targets

The Regional Business Manager:

* Previous field sales based experience within any industry

* Candidates with previous sales experience in the health care industry are highly desirable.

May
10
Service & Repair Engineer – Various Locations
By james-lyon

Salary In London £27000 plus £4200 when participating in out of hours rota

Salary in the rest of the UK £25000 plus £4200 when participating in out of hours rota

This vacancy is recruiting for the following regions :-

  • West Midlands
  • East Midlands
  • Scotland
  • South West
  • London & Home Counties
  • North East
  • North West

Role Description

Responsible for the service maintenance and repair needs of a wide and varied range of medical devices.

Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving a first time fix in all repair circumstances and the completion of the assigned daily workload.

Essential duties will include, but not limited to the following: -

  • Continually support and develop a culture of health & safety first
  • Responsible for meeting the daily service maintenance and repair needs of customer and client equipment adhering to medical device alerts where applicable
  • Weight testing equipment to Loler guidelines
  • Completion of service and repair documentation via smart phone PDA device
  • Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload
  • Identifying required specialist parts via equipment user manuals and communicating these requests to central point via PDA device, ensuring the provision of the correct parts number/serial number
  • Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance
  • Maintenance of van and periodical maintenance checks
  • Adhere to Risk/Method Statements and contract Operating Procedures at all times
  • Effectively communicate/escalate issues to the back office scheduling team
  • Participate in the company 24/7/365 call out rota and act as support in times of business need
  • Establish and maintain proper business relationships with customers and peers
  • Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales
  • Contribute constructive feedback at infield toolbox talks as delivered by the area Senior Engineer
  • Ongoing commitment to your upskilling and development

Personal Characteristics

  • Excellent analytical, communication and influencing skills
  • Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
  • Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
  • Impeccable attention to detail and forward-thinking.
  • Able to thrive in a dynamic and fast-paced environment.
  • Integrity, initiative and focus.
  • Proactive, with good problem-solving skills, able to make decisions independently.
  • Exceptional customer service – both internally & externally.
  • Team player but able to work independently.
  • Flexible approach to work and working hours.
  • Excellent written and verbal skills.
  • Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
  • Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.
  • Ability to plan, organise and prioritise own work with minimal supervision.
  • Willing to listen and take advice from others.
  • Shows initiative and has ability to think for self.

Education & Experience

  • Highly experienced with power tools and hand tools
  • Previous service repair engineer of 3+ years
  • High level of M&H medical device technical ability with a proven history of repair resolution
  • Experience of working in patient care environments
Frame
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024