Sep
08
Key Account Team Administrator
By paula-collins

Essential Duties

·Collate information for KPI and SLA`s.

·Tracking job and asset history via clients IT systems to resolve customer enquiries and complaints

·Managing email inbox for direct resolution or escalation, ensuring ownership through to final response

·Updating, maintaining action and complaints logs

·Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution

·To implement and demonstrate a “customer first mentality” across the team and business

·To support the KAM team in basic administration

·Running installation and service reports

·Upload reports and input information using customer portals

·Take inbound calls from clients wanting to book assessments.

Personal Characteristics (Attitude)

·Team focused

·Customer first mentality

·Ability to make decisions & multi task

·Ability to engage and communicate with others at all levels

·Professional, positive and personable

·Flexible approach to work

Education & Experience (Knowledge & Skills)

·Proven track record in Customer Service (or interested in building a career within Customer Service and account management)

·Ability to use initiative and work independently

·Confident IT user, willing to work with a variety of software, including bespoke company systems

·Ability to stay calm under pressure and work at a high pace

·Highly accurate with meticulous attention to detail

·Detail and process-orientated, with an interest in data analysis and presentation of findings

·Able to multi-task and prioritise

·High Standard of written & verbal communication

·Numerically proficient

25 days annual leave plus bank holidays

Sep
03
IT Service Desk Analyst
By paula-collins

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you as an IT Service Desk Analyst

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

To provide 1st/2nd line application support to internal end-users, assist with the support of desktop, laptop, smart device application software issues via phone, email or portal

Duties and responsibilities

• Provide application support professionally and efficiently, maintaining a high degree of customer service

• Undertake analysis and troubleshooting of applications and their databases

• Work effectively and productively with identified 3rd line support

• Take ownership of end-user issues, assist with performing a technical diagnosis and fix either remotely or onsite

• Document all support calls on the IT Service Management call logging system

• Maintain user security on all systems

• Arrange for external support whenever problems cannot be resolved in-house

• Assist in the routine preventative maintenance on all systems on a scheduled basis

• Production of Operational and Technical Documentation to agreed standards

Skills / Attributes Required
• Experience supporting an ERP and/or Field Service management application

• Basic knowledge of Windows 7/10 operating systems

• Experience working in an ITIL environment

• Experience in troubleshooting Microsoft Office products

• Utilise remote access tools such as TeamViewer

Sep
03
Service and Repair Scheduler – Various Locations
By paula-collins

Grange Moor

Hinckley

Winchester

Working autonomously and as part of a two person scheduling team. Planning service and repair and preventative maintenance work within geographical region.

Essential Duties

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Education & Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Desirable

Experience of working with field based engineers

Experience of patient lifting and handling equipment used in the medial healthcare industry

Aug
19
Assessor Scheduler
By paula-collins

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Scheduler for our Assessor Team.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

Working as part of a three person team, scheduling assessor visits within a geographical region

Essential Duties

· Ensure efficient productivity to hit daily, weekly, monthly business targets

· Scheduling assessment visits within a geographical region meeting customer needs

· Liaising with Occupational Therapists and other healthcare professionals via phone/email

· Strategic analysis of diaries to ensure effective and efficient route planning

· Accurate and consistent updating of system databases

Personal Characteristics (Attitude)

· Accurate data entry skills with keen eye for detail

· Ability to reprioritise at short notice and meet customer need

· Excellent communication skills both written and verbal

· Methodical approach to workload and ability to follow instructions

· Ability to multi-task and stay calm under pressure

· Team player who can work autonomously

· Exceptional customer service and interpersonal skills

· Problem solving skills with ability to introduce preventative actions

· Proactive, results driven

· Competent in Microsoft Office Applications (specifically Excel)

· Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

. Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

· Previous experience in a scheduling/customer service role

Desirable

· Experience of working with field based engineers/assessors

· Experience of patient lifting and handling equipment used in the medial healthcare industry

Aug
16
Key Account Support – North
By paula-collins

If you would like further information in relation to all of our current vacancies, visit the Prism Healthcare careers page to find out more and to apply at www.prismhealthcare.co.uk

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Key Account Support.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

In this role you will be responsible for the day-to-day administration tasks of the North Key Account Management dept.

Providing an industry leading level of service to both internal and external customers. The role offers an opportunity to make a real difference to the lives of those less able.

Essential Duties

  • Using bespoke IT systems to compile Management Information reporting against contract KPI achievement
  • Tracking job and asset history via bespoke IT systems to resolve customer enquiries and complaints
  • Managing email inbox for direct resolution or escalation, ensuring ownership through to final response
  • Updating and maintaining action and complaints logs
  • Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution
  • To implement and demonstrate a “customer first mentality” across the team and business
  • To support wider team and business when required
  • To drive continuous improvement within department and wider business

Personal Characteristics (Attitude)

  • Team focused
  • Customer first mentality
  • Ability to make decisions & multi task
  • Ability to engage with others at all levels
  • Professional, positive and constructive communicator
  • Flexible approach to work

Education & Experience (Knowledge & Skills)

  • Proven track record in Customer Service (or interested in building a career within Customer Service and account management)
  • Ability to use initiative and work independently
  • Confident IT user, willing to work with a variety of software, including bespoke company systems
  • Ability to stay calm under pressure and work at a high pace
  • Highly accurate with meticulous attention to detail
  • Detail and process-orientated, with an interest in data analysis and presentation of findings
  • Able to multi-task and prioritise
  • High Standard of written & verbal communication
  • Numerically proficient

Desirable

  • Excel skills at intermediate level or higher
Aug
12
Dispatcher / Scheduler
By paula-collins

If you would like further information in relation to all of our current vacancies, visit the Prism Healthcare careers page to find out more and to apply at www.prismhealthcare.co.uk

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you develop your existing skills as a Service and Repair Dispatcher within our Assured Healthcare division.

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.
  • Previous experience in a team leader/management role

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry
Aug
03
Service and Repair Dispatcher
By paula-collins

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry

25 days annual leave plus bank holidays

Monday to Friday 37.5 hours per week

Jul
22
Key Account Support
By paula-collins

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Key Account Support.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

In this role you will be responsible for the day-to-day administration tasks of the South Key Account Management dept.

Providing an industry leading level of service to both internal and external customers. The role offers an opportunity to make a real difference to the lives of those less able.

Essential Duties

  • Using bespoke IT systems to compile Management Information reporting against contract KPI achievement
  • Tracking job and asset history via bespoke IT systems to resolve customer enquiries and complaints
  • Managing email inbox for direct resolution or escalation, ensuring ownership through to final response
  • Updating and maintaining action and complaints logs
  • Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution
  • To implement and demonstrate a “customer first mentality” across the team and business
  • To support wider team and business when required
  • To drive continuous improvement within department and wider business

Personal Characteristics (Attitude)

  • Team focused
  • Customer first mentality
  • Ability to make decisions & multi task
  • Ability to engage with others at all levels
  • Professional, positive and constructive communicator
  • Flexible approach to work

Education & Experience (Knowledge & Skills)

  • Proven track record in Customer Service (or interested in building a career within Customer Service and account management)
  • Ability to use initiative and work independently
  • Confident IT user, willing to work with a variety of software, including bespoke company systems
  • Ability to stay calm under pressure and work at a high pace
  • Highly accurate with meticulous attention to detail
  • Detail and process-orientated, with an interest in data analysis and presentation of findings
  • Able to multi-task and prioritise
  • High Standard of written & verbal communication
  • Numerically proficient

Desirable

  • Excel skills at intermediate level or higher

Job Types: Full-time, Permanent

Jul
19
Field Engineering Administrator
By paula-collins

Role Description

Providing administration assistance to two field based Regional Operations Managers, and liaising daily with our team of Service Repair & Installation Engineers . Supporting with the reporting of holiday, sickness and performance data, along with the administrative co-ordination and management of fleet issues, and co-ordination of multiple engineer rota’s.  This is a fast paced role and environment requiring high level of accuracy and attention to detail at all times.

Essential Duties

  • Analyse data and drive costs savings, e.g. mileage, fuel stops, vehicle damage, device damage, agency labour costs
  • Tracker vs timesheet checks
  • Central purchasing of tools, uniform, ID badges etc
  • Maintain holiday & sickness absence reports
  • Out of hours rota management
  • Fleet management, arrangement of hire vans, servicing appointments etc
  • Accommodation booking
  • Inbox management & raising addition engineer visits each day
  • As and when required, assisting the Operations function with general admin tasks (Call handling, scheduling, Purchase Order raising)
  • Updating a central skills matrix (EAGLE)
  • Updating a central database with starters/leavers (EAGLE)

Personal Characteristics (Attitude)

  • Problem solver with an analytical mind-set
  • Strong organisation skills and ability to multi-task
  • Target driven and self-motivated
  • Excellent attention to detail
  • Excellent time-management skills
  • Strong written and verbal communication skills.

Education & Experience (Knowledge & Skills)

  • GCSE maths and English minimum grade C
  • Proven MS office knowledge and experience

Essential

  • Proven experience as an administrator
  • Proficient in MS Office – particularity MS Excel
  • Excellent written and verbal communication skills
  • Strong organisational skills with an ability to multi-task
  • Attention to details and problem solving skills
  • Excellent time-management and ability to prioritise work
Jul
09
Regional Business Manager
By james-lyon

Quarterly Bonus + Car Allowance  + Holiday + Pension + Health Insurance 

Remote Working - Covering the South West of England.

Regional Business Manager position available in a well-established and people focused manufacturing company. The company have a very good reputation in the industry, and our offering the chance to join them in a varied sales based role. You will get the opportunity to contribute to company improvements and growth.

The successful Regional Business Manager will have previous field based sales experience. You can have sales experience in any industry, however, candidates from healthcare are highly encouraged to apply.

The Regional Business Manager will include achieving territory sales objectives/targets by mainly managing current key accounts/relationships. However, there is also some business development involved, where you will be targeted to win new contracts. You will have set annual goals to achieve.

This is a fantastic opportunity to join a well-established and reputable manufacturer. Your input will directly help this growing business.

The Regional Business Manager role:

* Overall regional sales management across the North East territory

* Maintaining key accounts and building relationships

* Winning and bringing on new contracts

* Achieving annual targets

The Regional Business Manager:

* Previous field sales based experience within any industry

* Candidates with previous sales experience in the health care industry are highly desirable.

Frame
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024