• Role Description
• Responsible for assessment & project management of Prism Group products into UK commercial properties in the North of England and Scotland, lead generation of new business opportunities and managing relationships with key project and market stakeholders; architects, builders, FM Companies, project developers, occupational therapists, advocates & end user clients on a local level.
• Essential Duties
• Proactively offer Prism’s  ‘Major Projects offering’ to the commercial markets
• Project management of contracted opportunities including management of 3^rd parties
• Build and maintain new business relationships and build and manage new business pipeline
• Report; funnel opportunities, estimated values, contracted values, billed values and snagging /compliance issues
• Provide leadership and support to installation engineers whilst on Major Project’s sites.
• Quote for works based on plans as provided by builders, Architects, OTs adhering to local pricing structures throughout the defined work area.
• Attend site meetings with stakeholders as required
• Work with stakeholders to create the most effective and affordable client solution
• Ensure that all on site activities are in line with or exceed Prism Group’s quality and HSE procedures, and that all active staff are appropriately accredited and/or trained.
• Build and maintain good working relationships with stakeholders in order to secure future business
• Personal administration, time management and office liaison.
• Personal Characteristics (Attitude)
• Self starter
• Detail focussed
• Flexible approach to working hours – nights away as the role requires
• Customer first mentality
• Ability to problem solve when under pressure
• Ability to make decisions and multi task
• Professional, positive and constructive communicator
• Ability to engage with people at all levels
• Drive to improve within the department and wider business

• Education & Experience (Knowledge & Skills)
• A good technical knowledge of products along with fixtures and fittings used within the building trades and the ability to transfer this knowledge across in a way that is understandable for all involved.
• Ability to use initiative and work independently
• Good knowledge of the construction & healthcare industries
• Knowledge of Prism Group Portfolio; products and services
• Ability to read and interpret technical drawings
• Maintain appropriate accreditations:
  • Construction Skills Certification Scheme Card (CSCS) Minimum of visitor level
  • SSSTS
• Full UK Driving Licence
• High standard of written & verbal communication
• Good knowledge of Microsoft Office & digitised design software

• Desirable
• Previous experience as an assessor for installed product and/or previous experience as an installer.
• Healthcare/education infrastructure market experience
• Located in the M62 corridor/North of England

Role Description

 Due to group expansion in the business, an exciting new opportunity has been made available as a Test Engineer at Prism Healthcare. You will play a crucial role in ensuring that the existing and new product portfolio comply with the relevant medical ISO standards. You will be expected to be able to follow and understand the requirements of the standards and generate suitable test procedures which you will then perform and document. As the test engineer, you will collaborate closely with cross-functional teams, including the design, technical and regulatory departments. You will be responsible for maintaining the testing facility and will work closely with the Senior Product Compliance Engineer on improving the current set up. You will be required to provide updates on product testing to the project leaders as well as regular updates with the wider technical team on the overall workload and workload management. Full training for the role will be provided and support/development will be given by the group technical team on a daily basis. 

Essential Duties

Essential duties will include, but not limited to the following:

• Product Testing and Validation: Running and managing the testing facility to test a wide range of products across the group, including lifting and handling products, gantries, track systems, bathing products, beds, chairs and paediatric products to comply with the relevant medical ISO standards. This includes determining test procedures, test preparation, physical testing and documenting the tests.
• Documentation and Reporting: Maintaining accurate and up-to-date documentation of test procedures, test reports, including the summary test reports (STRs) and Prism specific tests. Collating testing data into tables and graphs for clear presentation. Providing periodic reports on progress, challenges, and successes to the management team.
• Regulatory Compliance: Ensuring that the test standards are met and test methods comply with the relevant medical device regulations, standards, and certifications.
• Drawings: Reading and understanding technical drawings is essential, these will be used to assembly prototypes and to understand the designs testing implications.
• Mentoring: Working closely with the test engineer apprentice, you will be expected to mentor them with the testing requirements and develop them within the role.
• Risk Analysis: Identifying potential risks associated with test procedures and proposing appropriate mitigation strategies.
• Factory Support: Within the role of test engineer, you may be required to support the Rhyl factory with regards to product compliance to the standards.
• Collaboration and Communication: Effective communication across the cross-functional teams is essential, including updates on the testing plan in regular meetings, discussing issues and suggesting design improvements, also discussing test procedures and implications with the wider group including Manufacturing and Regulatory Affairs.
• Continuous Improvement: Actively participating in test review meetings, sharing ideas for process improvements, and contributing to the enhancement of the testing facility and methods within the organization.

Personal Characteristics

• Problem-solving skills: Effective proactive problem-solving skills. Ability to identify issues, analyze them, and devise practical solutions to overcome obstacles in the testing process. With a ‘Right first time’ attitude.
• Practical skills: As well as testing, you will be required to build the initial prototypes of new and existing products for testing or demonstration uses. This allowing you to learn the product and complete initial function testing and determine any assembly/design issues.
• Attention to detail: Precision and attention to detail are critical. As well as a forward-thinking attitude.
• Communication skills: Good written and verbal skills required. Applicant will collaborate with multidisciplinary teams, including technical, manufacturing, and design. Test reports must be clear and concise.
• Adaptability: Being adaptable and open to revising test methods when required is vital to achieving the best possible outcome. Flexible/adaptable approach to work and working hours.
• Passion for learning: Technology and testing trends are constantly evolving with new standards and test requirements . A passion for continuous learning and expanding/improving current methods and staying up to date with the latest developments is essential to remain competitive and innovative.
• Analytical Skills: Strong analytical and problem-solving abilities to identify issues and propose effective solutions.
• Time management: Good time management skills required to stay organized, meet milestones, and deliver results efficiently.
• Team player: Ability to collaborate with cross-functional teams, including technical, design and manufacturing. Being a team player, but also be able to work independently.

Education & Experience

• Education: A minimum Engineering qualification of HND level is required. GCSE’s in English and Mathematics (Grade C or above) is also required.
• Experience: 2-3 years of experience of working in a product testing environment is necessary. Previous hands on experience is required. Experience of mentoring will be considered a benefit.
• Digital Literacy Skills: Proficient in Microsoft Office applications: PowerPoint, Word and Excel. Other applications such as Adobe and Photoshop will also be advantageous.
• Collaborative Team Player: Demonstrated ability to work effectively in cross-functional teams and communicate complex ideas and problems concisely.

Job Title: Service and Repair Scheduler

Area: Grange Moor Head Office (WF4) postcode

Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers

Experience of patient lifting, and handling equipment used in the medial healthcare industry

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Company Benefits

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts   and days out