Sep
08
Assessor – Glasgow and Surrounding areas
By paula-collins

What you’ll be doing

The Assessor's main responsibilities are to attend joint appointments with Occupational Therapists, Care Workers and Health Professionals to assess individuals and survey properties for the correct use and installation of Prism Medical products.

These assessments and surveys are mainly conducted in domestic dwellings but the need to attend schools, hospitals, care homes and other commercial properties is also necessary.

All relevant paperwork and quotations are required to be submitted on a daily basis to the office by email so working outside of regular office hours to complete outstanding documentation may be required to fulfil customer expectations.

The Assessor position is not a direct sales role but more a consultancy/advisory position for our customers and health professionals however there are requirements to work closely with the regional sales team to increase business opportunities where possible within the region.

MANDATORY DUTIES & RESPONSIBILITIES

To conduct full site surveys of properties for the installation of all Prism Medical and other manufacturers fixed equipment including ceiling track hoists, stair lifts and through floor lifts.

  • Completing full detailed and legible on site drawings to the appropriate scale when required of individual properties at each survey to enable a successful fixed equipment installation first time.
  • To complete basic electrical checks at property site surveys including visual earth bonding inspections to enable successful installations of electrical outlets to be carried out.
  • Completing and submitting all relevant Prism Medical assessment/survey paperwork within the requested timescales permitted for quotations to be sent to customers.
  • Liaising closely with all relevant individuals and departments to enable a smooth transition of services and product installations to Prism Medical customers.
  • To physically access and visually inspect all loft spaces and trussed roof constructions to ensure fixed equipment installation feasibility where required.
  • To positively and confidently represent the company at all times when out in the field.
  • To correctly identify all customer needs and requirements and successfully prescribe working solutions and equipment.
  • To update electronic diary entries and appointments on a daily basis for internal review.
  • Moving and handling of disabled people when required.
  • Reporting all relevant leads and sales opportunities to the relevant sales teams and Regional Business Leader.
  • Working closely with the area sales teams to help grow regional business and create new opportunities.
  • Attending exhibitions and product evaluation days.
  • To accommodate travelling out of the regional area if needed to provide coverage, assist colleagues and reduce lead times where necessary.

SKILLS & ATTRIBUTES

Essential:

  • Flexible approach to work and working hours.
  • Previous experience within the health care industry.
  • Previous experience with disabled equipment.
  • Ability to work to deadlines.
  • Customer liaison skills in sensitive situations.
  • Excellent communicational skills both written and verbal.
  • Empathy and understanding to others needs and requirements.
  • Full drivers licence.
  • Be able to work under own initiative and manage your own workload.
  • To be able to work as part of a team.
  • To be pro-active, focused and driven.

Desirable:

  • To have current or previous stair lift product knowledge.
  • Ability to use scaled measurement devices.
  • To have structural knowledge and understanding

What you will get in return

• Competitive salary plus 25 days’ annual leave plus bank holidays

• Company Vehicle with assigned Fuel Card

• Contributory Pension Scheme

• X2 salary Life Assurance

• Access to Medicash Healthplan Scheme upon successful completion of your probation period

• Company Sick Pay upon successful completion of your probation period

• Throughout your time at Prism Medical, you will be supported with on the job training and development opportunities to further your career.

Sep
01
Complaints Manager
By paula-collins

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Complaints Manager

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

As part of our Customer First initiative, you will lead our Complaints department. We are on a journey to create an operation that can deliver excellent customer service every time.

It will be your responsibility to provide a first-class experience to customers with an effective complaints resolution that balances both the customer and business needs.

As Manager of our complaints department you will be responsible for effectively managing and providing resolution to all customer complaints within Prism Medical, completing root cause analysis of complaints to drive improvement in our processes and ability to deliver a complaint free service.

Essential Duties

  • With the support of departmental heads and champions, manage to successful resolution all complaints raised by our customers both digitally and verbally
  • Work with departmental heads to identify immediate corrective action and implement long term preventative initiatives
  • Act as central point of control for all formal complaints engaging with the customer throughout the journey of the complaint in line with the Prism Medical complaints policy timeframe
  • Drive to continually improve Prism Medical’s complaints policy and procedures with support from group QHSE manager
  • Manage caseload and provide reporting on service levels, complaints and outcomes
  • Work with the Senior Leadership team to continually improve the customer journey keeping the Prism Medical Customer Charter as the central focus in all we do

Personal Characteristics (Attitude)

  • Customer First mentality
  • Excellent written and verbal skills, with the ability to deliver difficult messages
  • Can empathise with customers and listen carefully
  • Is decisive and can distinguish when to be flexible and when to be firm
  • Tenacious attitude to root cause investigation and resolution
  • Ability to analyse information to identify trends that can help with root cause analysis and make recommendations for the future
  • Strong interpersonal skills, able to communicate answers and solutions confidently to customers
  • Professional and positive
  • Flexible

Education & Experience (Knowledge & Skills)

  • 3+ years experience of working in a complaints/customer services department, demonstrating success in identifying root cause issues, working with departmental heads through to outcome and managing the customer throughout the journey of the complaint
  • High standard of written and verbal communication

Desirable

  • Previous experience of working with Zendesk or similar applications
Aug
25
Fixed Term Contract – Warehouse and Logistics Manager
By paula-collins

Why Prism Medical UK?

Are you a skilled Warehouse and Logistics Manager looking for a technically varied and rewarding role?

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

Reporting directly into the Operations Director, the ideal candidate would be a highly motivated manager who has run similar, complex, fast moving operations. Responsible for the management of a 6 warehouses across the UK and staffing and stock levels within each, whilst ensuring the delivery of company directives, initiatives and attainment of KPI targets set. They must also be excellent role models in the areas of communication and problem solving.

Essential duties will include, but not limited to the following: -

  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Complies with local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts; reconciling with data storage system.
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Achieves financial objectives by having a strong understanding of annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
  • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
  • Maintains warehouse staff job results by coaching and guiding staff, conducting disciplinary meetings where required.
  • Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Understand as to how their performance within their role contributes to the overall success of the business
  • Supervision of activity across inbound & outbound warehouses
  • To liaise with distribution and logistics teams ref production & departure dates
  • To liaise with external 3rd party logistics providers
  • Coordination of stock movement, both internal and external ensuring good stock control processes are in place
  • Running the days delivery reports to generate pick lists and routing details
  • Resolution of distribution issues and implementation of pre-emptive actions
  • Work collaboratively with all internal departments including all back office teams
  • Reporting discrepancies in both stock and process
  • Monitoring of attendance levels, holiday, sickness etc.
  • Reporting on warehouse performance

Personal Characteristics

  • Exceptional knowledge of managing & improving operational KPIs in real time & able to demonstrate reactive abilities to deal with any dips that occur.
  • Strong delegation skills where clear objectives are communicated to the teams & then managed accordingly.
  • Strong Communication skills both written & verbal.
  • Analytical skills to interpret data.
  • Proven coaching style to train & motivate teams at all levels
  • Reporting discrepancies in both stock and process
  • Monitoring of attendance levels, holiday, sickness etc.
  • Reporting on warehouse performance
  • Excellent analytical, communication and influencing skills
  • Impeccable attention to detail and forward-thinking.
  • Able to thrive in a dynamic and fast-paced environment.
  • Integrity, initiative and focus.
  • Proactive, with good problem-solving skills, able to make decisions independently.
  • Exceptional customer service – both internally & externally.
  • Team player but able to work independently.
  • Flexible approach to work and working hours.
  • Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
  • Ability to plan, organise and prioritise own work with minimal supervision.
  • Willing to listen and take advice from others.
  • Shows initiative and has ability to think for self.

Education & Experience

Proven track record in successful warehouse management

Competitive Salary

25 days annual leave plus bank holidays

Contract length: 6 months

Aug
24
Assessor – Manchester and Surrounding Areas
By paula-collins

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you develop your existing skills and qualify as an Assessor.

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you’ll be doing

The Assessor's main responsibilities are to attend joint appointments with Occupational Therapists, Care Workers and Health Professionals to assess individuals and survey properties for the correct use and installation of Prism Medical products.

These assessments and surveys are mainly conducted in domestic dwellings but the need to attend schools, hospitals, care homes and other commercial properties is also necessary.

All relevant paperwork and quotations are required to be submitted on a daily basis to the office by email so working outside of regular office hours to complete outstanding documentation may be required to fulfil customer expectations.

The Assessor position is not a direct sales role but more a consultancy/advisory position for our customers and health professionals however there are requirements to work closely with the regional sales team to increase business opportunities where possible within the region.

DUTIES & RESPONSIBILITIES

To conduct full site surveys of properties for the installation of all Prism Medical and other manufacturers fixed equipment including ceiling track hoists, stair lifts and through floor lifts.

  • Completing full detailed and legible on site drawings to the appropriate scale when required of individual properties at each survey to enable a successful fixed equipment installation first time.
  • To complete basic electrical checks at property site surveys including visual earth bonding inspections to enable successful installations of electrical outlets to be carried out.
  • Completing and submitting all relevant Prism Medical assessment/survey paperwork within the requested timescales permitted for quotations to be sent to customers.
  • Liaising closely with all relevant individuals and departments to enable a smooth transition of services and product installations to Prism Medical customers.
  • To physically access and visually inspect all loft spaces and trussed roof constructions to ensure fixed equipment installation feasibility where required.
  • To positively and confidently represent the company at all times when out in the field.
  • To correctly identify all customer needs and requirements and successfully prescribe working solutions and equipment.
  • To update electronic diary entries and appointments on a daily basis for internal review.
  • Moving and handling of disabled people when required.
  • Reporting all relevant leads and sales opportunities to the relevant sales teams and Regional Business Leader.
  • Working closely with the area sales teams to help grow regional business and create new opportunities.
  • Attending exhibitions and product evaluation days.
  • To accommodate travelling out of the regional area if needed to provide coverage, assist colleagues and reduce lead times where necessary.

SKILLS & ATTRIBUTES

Essential:

  • Flexible approach to work and working hours.
  • Previous experience within the health care industry.
  • Previous experience with disabled equipment.
  • Ability to work to deadlines.
  • Customer liaison skills in sensitive situations.
  • Excellent communicational skills both written and verbal.
  • Empathy and understanding to others needs and requirements.
  • Full drivers licence.
  • Be able to work under own initiative and manage your own workload.
  • To be able to work as part of a team.
  • To be pro-active, focused and driven.

Desirable:

  • To have current or previous stair lift product knowledge.
  • Ability to use scaled measurement devices.
  • To have structural knowledge and understanding

What you will get in return

  • Competitive salary plus 25 days’ annual leave plus bank holidays
  • Company Vehicle with assigned Fuel Card
  • Contributory Pension Scheme
  • X2 salary Life Assurance
  • Access to Medicash Healthplan Scheme upon successful completion of your probation period
  • Company Sick Pay upon successful completion of your probation period
  • Throughout your time at Prism Medical, you will be supported with on the job training and development opportunities to further your career.
Aug
24
Assessor – South / South West (Bournemouth – Cornwall)
By paula-collins

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you develop your existing skills and qualify as an Assessor.

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you’ll be doing

The Assessor's main responsibilities are to attend joint appointments with Occupational Therapists, Care Workers and Health Professionals to assess individuals and survey properties for the correct use and installation of Prism Medical products.

These assessments and surveys are mainly conducted in domestic dwellings but the need to attend schools, hospitals, care homes and other commercial properties is also necessary.

All relevant paperwork and quotations are required to be submitted on a daily basis to the office by email so working outside of regular office hours to complete outstanding documentation may be required to fulfil customer expectations.

The Assessor position is not a direct sales role but more a consultancy/advisory position for our customers and health professionals however there are requirements to work closely with the regional sales team to increase business opportunities where possible within the region.

DUTIES & RESPONSIBILITIES

To conduct full site surveys of properties for the installation of all Prism Medical and other manufacturers fixed equipment including ceiling track hoists, stair lifts and through floor lifts.

  • Completing full detailed and legible on site drawings to the appropriate scale when required of individual properties at each survey to enable a successful fixed equipment installation first time.
  • To complete basic electrical checks at property site surveys including visual earth bonding inspections to enable successful installations of electrical outlets to be carried out.
  • Completing and submitting all relevant Prism Medical assessment/survey paperwork within the requested timescales permitted for quotations to be sent to customers.
  • Liaising closely with all relevant individuals and departments to enable a smooth transition of services and product installations to Prism Medical customers.
  • To physically access and visually inspect all loft spaces and trussed roof constructions to ensure fixed equipment installation feasibility where required.
  • To positively and confidently represent the company at all times when out in the field.
  • To correctly identify all customer needs and requirements and successfully prescribe working solutions and equipment.
  • To update electronic diary entries and appointments on a daily basis for internal review.
  • Moving and handling of disabled people when required.
  • Reporting all relevant leads and sales opportunities to the relevant sales teams and Regional Business Leader.
  • Working closely with the area sales teams to help grow regional business and create new opportunities.
  • Attending exhibitions and product evaluation days.
  • To accommodate travelling out of the regional area if needed to provide coverage, assist colleagues and reduce lead times where necessary.

SKILLS & ATTRIBUTES

Essential:

  • Flexible approach to work and working hours.
  • Previous experience within the health care industry.
  • Previous experience with disabled equipment.
  • Ability to work to deadlines.
  • Customer liaison skills in sensitive situations.
  • Excellent communicational skills both written and verbal.
  • Empathy and understanding to others needs and requirements.
  • Full drivers licence.
  • Be able to work under own initiative and manage your own workload.
  • To be able to work as part of a team.
  • To be pro-active, focused and driven.

Desirable:

  • To have current or previous stair lift product knowledge.
  • Ability to use scaled measurement devices.
  • To have structural knowledge and understanding

What you will get in return

  • Competitive salary plus 25 days’ annual leave plus bank holidays
  • Company Vehicle with assigned Fuel Card
  • Contributory Pension Scheme
  • X2 salary Life Assurance
  • Access to Medicash Healthplan Scheme upon successful completion of your probation period
  • Company Sick Pay upon successful completion of your probation period
  • Throughout your time at Prism Medical, you will be supported with on the job training and development opportunities to further your career.
Aug
20
Fabric Cutter – Care-Ability
By paula-collins

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Fabric Cutter.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

· Cutting of various cloth materials to produce healthcare items including Slings.

· Making sure work areas and equipment are clean

· Deciding on the correct cutting method for the type of material

· Preparing the fabric for cutting out by spreading it out in flat layers, smoothing out creases and checking the fabric for faults

· Planning how much to cut from a piece of material so that there is not much waste

· Placing the pattern on the fabric and marking round it

· Cutting round the pattern using a Eastman knifes and circular cutters. scissors.

· Working to Orders and tight deadlines.

You need to have:

  • good hand to eye coordination
  • a steady, accurate hand, for cutting
  • Good attention to detail
  • a methodical approach to work.

You need to be able to:

  • work quickly and accurately under pressure
  • follow instructions
  • follow health and safety procedures carefully
  • work as part of a team with other cutters and machinists

Details

38 hours per week. Monday to Thursday 8:30 to 5 pm and 8:30 to 3 pm Friday

30 mins break

25 days holiday

Possible overtime - paid at 1.5

Uniform

Free parking

Job Types: Full-time, Permanent

Jul
27
Assessor – South Wales, Bristol and South West Area
By paula-collins

The Assessor's main responsibilities are to attend joint appointments with Occupational Therapists, Care Workers and Health Professionals to assess individuals and survey properties for the correct use and installation of Prism Medical products.

These assessments and surveys are mainly conducted in domestic dwellings but the need to attend schools, hospitals, care homes and other commercial properties is also necessary.

All relevant paperwork and quotations are required to be submitted on a daily basis to the office by email so working outside of regular office hours to complete outstanding documentation may be required to fulfil customer expectations.

The Assessor position is not a direct sales role but more a consultancy/advisory position for our customers and health professionals however there are requirements to work closely with the regional sales team to increase business opportunities where possible within the region.

MANDATORY DUTIES & RESPONSIBILITIES

To conduct full site surveys of properties for the installation of all Prism Medical and other manufacturers fixed equipment including ceiling track hoists, stair lifts and through floor lifts.

  • Completing full detailed and legible on site drawings to the appropriate scale when required of individual properties at each survey to enable a successful fixed equipment installation first time.
  • To complete basic electrical checks at property site surveys including visual earth bonding inspections to enable successful installations of electrical outlets to be carried out.
  • Completing and submitting all relevant Prism Medical assessment/survey paperwork within the requested timescales permitted for quotations to be sent to customers.
  • Liaising closely with all relevant individuals and departments to enable a smooth transition of services and product installations to Prism Medical customers.
  • To physically access and visually inspect all loft spaces and trussed roof constructions to ensure fixed equipment installation feasibility where required.
  • To positively and confidently represent the company at all times when out in the field.
  • To correctly identify all customer needs and requirements and successfully prescribe working solutions and equipment.
  • To update electronic diary entries and appointments on a daily basis for internal review.
  • Moving and handling of disabled people when required.
  • Reporting all relevant leads and sales opportunities to the relevant sales teams and Regional Business Leader.
  • Working closely with the area sales teams to help grow regional business and create new opportunities.
  • Attending exhibitions and product evaluation days.
  • To accommodate travelling out of the regional area if needed to provide coverage, assist colleagues and reduce lead times where necessary.

SKILLS & ATTRIBUTES

Essential:

  • Flexible approach to work and working hours.
  • Previous experience within the health care industry.
  • Previous experience with disabled equipment.
  • Ability to work to deadlines.
  • Customer liaison skills in sensitive situations.
  • Excellent communicational skills both written and verbal.
  • Empathy and understanding to others needs and requirements.
  • Full drivers licence.
  • Be able to work under own initiative and manage your own workload.
  • To be able to work as part of a team.
  • To be pro-active, focused and driven.

Desirable:

  • To have current or previous stair lift product knowledge.
  • Ability to use scaled measurement devices.
  • To have structural knowledge and understanding

What you will get in return

• Competitive salary plus 25 days’ annual leave plus bank holidays

• Company Vehicle with assigned Fuel Card

• Contributory Pension Scheme

• X2 salary Life Assurance

• Access to Medicash Healthplan Scheme upon successful completion of your probation period

• Company Sick Pay upon successful completion of your probation period

• Throughout your time at Prism Medical, you will be supported with on the job training and development opportunities to further your career.

Jul
24
Despatch Operative
By james-lyon

Role Description

  • To coordinate the activities of dispatch personnel to achieve daily delivery requirements.
  • Maintain the department in an organised way to ensure product for dispatch is in the correct place at the right time.
  • Ensure products are packed in line with company policy to ensure all items are protected from transport damage.
  • Coordinate with Despatch Supervisor on RMA inputs.
  • Work with production to ensure Goods in items are cleared through the system and put into stock daily.
  • Coordinate stock levels of despatch materials.

Essential Duties

  • Excellent practical and problem solving skills
  • A reliable and punctual approach to work
  • Ability to prioritise, plan and work on own initiative
  • Ability to learn new skills and ability to grasp large amounts of product information
  • Good IT and administration skills
  • Excellent communication and customer care skills
  • To be quality focused – a positive “can do” enthusiastic attitude towards addressing the technical challenges facing Smirthwaite and our clients
  • Possess a strong safety mindset to assure the work completed reflects the technical requirements within industry safety standards
  • To positively approach change or new situations
  • To proactively identify areas for improvement and share them with colleagues and line manager

Personal Characteristics

  • Impeccable attention for detail and forward-thinking.
  • Encourage a positive working environment
  • Clear communicator between all facets of the business
  • Able to thrive in a dynamic and fast-paced environment.
  • Proactive, with good problem-solving skills, able to make decisions independently.
  • Flexible approach to work and working hours.
  • Excellent written and verbal skills.

Education & Experience

  • Ability to work unsupervised and to provide good working relations with colleagues
  • English and Maths GCSE or equivalent
  • Counterbalance and Reach truck desirable
  • Must have current driving license.
Frame
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024