Role Description

To support the Regional Operations Manager. To ensure the continual development of the engineering workforce in line with contractual obligations, KPI’s, absence downtime. To drive exceptional customer service. They must also be excellent role models in the areas of communication, problem solving, customer first service.

Essential duties will include, but not limited to the following: –

• Carry out normal job role as Service/Repair engineer or Installer 4 days per week, 1 day per week (or equivalent spread over 5 days) supporting the Regional Operations Manager
• Support the area when the Regional Operations Manager is absent
• Continually support and develop a culture of Health & Safety first within the Service and Repair/Installations workforce ensuring conformance at all times
• Work with the scheduling team to overcome any scheduling issues in area to ensure that contractual KPI’s are achieved
• Maintain the HR database regarding absence and carry out return to work meetings with engineers
• Attend sites for customer complaints resolution as directed by the Regional Operations Manager to ensure customer satisfaction and complete resolution of the issue
• Undertake infield 121 engineering meetings to include: vehicle condition/personal appearance/workmanship inspections and skills review versus skills matrix evaluation to meet quality/conformance requirements
• Identify training needs and plan/drive reactive training within the budgeted availability percentage, working closely with the Regional Operations Manager/National Training Team/Technical Service Coach to achieve targeted training based on assets within an engineers usual geographical area of work
• Maintain training records and a Skills Matrix database (used by the Eagle system) for the engineering workforce in conjunction with the National Training team and Technical Service Coach
• Manage the OOH rota for the area
• Act as central point for OOH escalation issues/call centre changes to rota
• To facilitate and control van stock for the region in line with the agreed company processes and ensure that stock is maintained to the agreed levels. Ensure van stock is realised in line with the usage by way of monthly PI checks
• Assist with investigation meetings as and when required
• Implement new contract win Infield Operating Procedures as devised by the Contracts On boarding Team

Personal Characteristics

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading-edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Education & Experience

• Previous demonstrable supervisory/management experience
• Experience of supervising field-based teams
• Previous track record of building teams
• Computer literate with word/excel experience
• New employee interviewing experience
• Previous service repair/installation engineer of 3+ years
• High level of M&H medical device technical ability with a proven history of repair resolution

Role Description

Responsible for the installation/removal of ceiling track hoisting systems and stair lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Key duties will include, but not limited to the following: –

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Weight testing equipment to Loler guidelines.
• Undertaking on minor electrical works in line with Part P electrical certification
• Completion of work via smart phone PDA device.
• Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving assigned installation/removal workload.
• Escalating onsite installation issues to Assessor/OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Rectification of snag / remedial works
• Adhere to Risk/Method Statements and contract Operating Procedures at all times.
• Participate in the 24/7/365 call out rota and act as first line customer support.

Personal Characteristics

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Education & Experience

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• Happy working at height.
• General understanding of building structures and fixing methods.

Company Benefits

• Competitive Salary, paid on a monthly basis
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service awards

Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out

Desirable

• Part P or 17^th Edition electrical qualification

Role Description

Responsible for assisting in the installation/removal of ceiling track hoisting systems and stair lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can-Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload. A proactive approach to developing the skills required to attain the position of Installation Engineer

Essential duties will include, but are not limited to the following:

• Continually support and develop a culture of health & safety first
• Follow the instructions and guidance of the Lead Installation Engineer, where appropriate offering suggestions and asking questions with a view to progress
• Assisting with the installation/removal workload of ceiling track hoisting systems and stair lifts
• Reviewing the completion of installation/removal/electrical certification documentation via smart phone PDA device
• Taking part in the review of stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving assigned installation/removal workload
• Escalating onsite identified installation issues to the Lead Installation Engineer
• Taking part in the rectification of snag works
• Assisting with the maintenance of tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance
• Assisting with the maintenance of van and periodical maintenance checks
• Adhere to Risk/Method Statements and contract Operating Procedures at all times
• Effectively communicate/escalate issues to the back-office scheduling team
• Establish and maintain proper business relationships with customers and peers
• Contribute constructive feedback at infield toolbox talks as delivered by the National Technical and Training Installation Manager
• Ongoing commitment to your upskilling and development with a view to progressing to an Installation Engineer

Personal Characteristics

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading-edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Essential

• Full Driving Licence

Desirable

• Experienced with power tools and hand tools
• Previous experience with installations or building works
• Experience of working in patient care environments
• Experience on building sites
• Happy working at height
• General understanding of building structures
• Part P or 17th Edition electrical qualification