Why Prism healthcare?

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

About the Role

In this varied, multi-disciplinary role, you will build trusted relationships with senior stakeholders and leaders, advising line managers across the business on organisational structure and design. Working with managers at all levels, you will identify opportunities for improvement and drive change across the business.

You will be a hands-on, solutions-focused partner, working closely with internal and external teams to understand requirements and deliver the right solutions. You will be self-motivated, able to manage multiple competing projects, and have the tenacity and drive to maintain high standards. The principal place of work will be based in Kingswinford at our Repose Furniture site with a requirement to travel to our other manufacturing sites a minimum of once a month. You may also be required to visit other UK Operations and to support the wider Group HR function as necessary.

What you’ll be doing

• Build trusted relationships with senior managers and leaders across our UK sites, supporting them to deliver the business strategy.
• Manage recruitment and headcount across the business, including TUPE processes and the harmonisation of terms and conditions.
• Monitor absence and employee turnover, attending absence meetings with managers and employees where needed.
• Coordinate grievance, disciplinary, redundancy, flexible working and maternity matters, ensuring each is handled in line with HR policies and procedures.
• Oversee the maintenance of all employment files, databases and records to company standards and in line with GDPR.
• Administer the annual appraisal process and support department managers through it.
• Encourage managers to hold regular 1-2-1s with their teams throughout the year.
• Identify skills gaps, and arrange and support the training needed to close them.
• Manage third-party suppliers, including occupational health and employee health schemes.
• Deliver HR projects in line with the Group HR strategy.
• Report on key metrics, including absence and headcount.
• Work closely with the payroll and HR administration teams, resolving ad-hoc queries and administering employee contract changes.
• Carry out any other ad-hoc duties as required.

Personal Characteristics

• A high level of personal integrity – consistent, open and honest, showing respect and empathy for others.
• Maintains trust and confidentiality at all times.
• Works well both independently and as part of a wider team, sharing knowledge and best practice for the benefit of the business.
• Confident across all aspects of HR throughout the full employee lifecycle.
• Emotionally intelligent, and able to help managers develop these skills in themselves.
• A strong problem solver who can get to the root of an issue and identify the right solution.
• Decisive – weighs up all relevant factors before acting, and is comfortable handling conflict to achieve the best outcome.

Education & Experience (Knowledge & Skills)

• At least three years’ HR experience, including at least one year working alongside managers at all levels.
• CIPD qualification (or equivalent chartered institute accreditation), with demonstrable experience in a similar role.
• Able to identify, quantify and mitigate risks and issues, with the judgement to know when to escalate to the Head of HR.

Essential

• Communication – excellent written and verbal communication skills, with the confidence to present to and engage managers at every level of seniority.
• Generalist expertise – a true HR generalist with a strong understanding of the full range of responsibilities within the function.
• Leadership – working with line managers to deliver the HR strategy, leading both in day-to-day operations and on specific projects.
• Coaching – seen as a mentor across HR and the wider business, and comfortable advising peers and employees alike.
• Strategic thinking – working with the wider HR team to develop and implement new programmes and initiatives.
• Industry knowledge – a strong awareness of employment trends and policy changes, to help build a coherent and effective HR strategy.
• Relationship building – a proven ability to influence and negotiate effectively at all levels.
• IT skills – competent in Microsoft Office, including Word, Excel and Outlook.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• 25 days’ annual leave, with the option to purchase a further five (subject to eligibility)
• Healthcare cash plan from day one
• 2x death in service benefit from day one
• Store discount
• Free car parking
• Company sick pay on completion of your probation period
• Some flexibility to work from home following successful onboarding (around one day per week)
• Flexibility to discuss your start and finish times

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

About the Role

• 25 hours per week
• Fixed Term 9 month Maternity Cover
• Act as the single point of contact for Prism Medical Supply Only customers, responding to enquiries, sharing business updates, and providing proactive reporting data.
• Manage a varied daily workload while building strong relationships and delivering high-quality service to Prism Medical’s Supply Only customer network.

Essential Duties

• Act as the main point of contact for Prism Medical Supply Only customer enquiries.
• Resolve customer issues promptly and effectively, identifying long-term preventative actions where required.
• Identify improved ways of working and streamline processes to enhance the customer experience.
• Record relevant distributor information in the CRM system for customer services, marketing, accounts, warehouse, and sales teams.
• Respond promptly and effectively to email enquiries, including order updates, POD requests, product information, lead times, invoice issues, part deliveries, and quality matters.
• Support customers and stakeholders in identifying specialist products.
• Prepare and issue weekly open order reports for key account customers, showing the current order position.
• Prepare and issue weekly Prism product lead-time reports for key accounts and internal stakeholders.
• Create, maintain, and upload customer price lists, including annual price increases, existing contract prices, new contracts, and BDM special pricing.
• Work with BDMs to provide product codes and pricing, and support escalated customer account issues.
• Communicate product changes and updates to customers and internal stakeholders.
• Support the Returns Department in resolving key account customer issues.
• Manage key account customer complaints from prompt corrective action through to long-term preventative measures.
• Regularly gather customer feedback on key areas of business performance, including on-time delivery, equipment condition, and overall satisfaction.

Personal Characteristics

• Customer-focused mindset
• Able to make decisions and manage multiple priorities
• Positive, solutions-focused approach to problem solving
• Able to engage effectively with people at all levels
• Professional, positive, and constructive communication style
• Flexible approach to work

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• 25 days’ annual leave (FTE)
• Healthcare cash plan from day one
• 2x death in service benefit from day one
• Store discount
• Free car parking
• Company sick pay on completion of your probation period
• Some flexibility to work from home following successful onboarding

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

In this role you will be responsible for responding to customer queries and providing an industry leading level of service, for our internal and external customers. This is a full time, fixed term role for 12 months Maternity Leave Cover.

Essential Duties

• Answer and direct telephone calls
• Respond to e-mails
• File sales paperwork correctly and with relevance
• Assist with customer enquiries and advise where necessary
• Develop and maintain professional working relationships with customers
• Processing/collating management information as and when required
• Process sales orders, purchase orders and quotes as and when required
• Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
• Working as directed by Direct Line Supervisor

Personal Characteristics (Attitude)

• Excellent telephone manner
• Good background in administration
• Accurate data entry skills
• Ability to work under own initiative
• Excellent communication skills both written and spoken
• Excellent organisation skills
• Ability to multi task and stay calm under pressure
• Keen eye for detail
• Experience of Microsoft Office. With particular reference to:
  • Excel
  • Word
• Good understanding of geography of UK
• Team Focused

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• BHSF health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.An opportunity has arisen for the role of a Quality Administrator to support Oxford Medical Healthcare
Ltd in maintaining compliance to the local and group QMS – Quality Management System. This role shall
also include inspection and product testing duties to assure manufacturing and supply compliance of the
medical devices that we distribute to our customers.

Role Description

The role of Quality Administrator shall include but not be limited to the following tasks.

Quality Administration Duties relevant to QMS

The successful candidate shall be able to demonstrate the ability to use Microsoft Outlook, Word, excel,
Teams and can utilise information held on such cloud-based web platforms as SharePoint and
Smartsheet.

The ability to produce written and or graphical information in support of management review
presentation requirements.

Record retention requirements to assure traceability of products.

Support in auditing aspects of the QMS.

Inspection Duties

As part of the team supporting the sample inspection of in-house manufactured product, supplied
components and outsourced medical device products.

To conduct frequent quality ‘walkabout’ reviews of key areas of the business to assure QMS compliance
and present appropriate continual improvement feedback criteria.

Product Testing

To assist in applying tests and checks Oxford products to ensure that they comply to specification.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• BHSF health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

In this role you will be responsible for processing customer orders, quotes and providing an industry leading level of service, for our internal and external customers. This is a part time, permanent role covering 22.5 hours per week, we are open to discussing flexible options to the working hours completed.

Essential Duties

• Ensuring all orders/quotes are processed correctly on a daily basis.
• Ensuring all KPI targets are achieved and maintained.
• Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.
• To implement and demonstrate a “customer first mentality” across the team and business.
• To support wider team and business when required.
• To drive continuous improvement within department and wider business.

Personal Characteristics (Attitude)

• Team focused
• Customer first mentality
• Ability to make decisions & multi task
• Ability to engage with others
• Professional, positive and constructive communicator
• Flexible approach to duties

Education & Experience (Knowledge & Skills)

• Proven track record in order processing
• Highly accurate with meticulous attention to detail
• Ability to use initiative and work independently
• Experience of working within a contact centre environment
• Ability to stay calm under pressure
• Able to multi-task and prioritise
• High Standard of written & verbal communication

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• BHSF health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

As a customer services associate you will provide high-quality customer support, delivering a professional and responsive service to internal and external stakeholders. This is an excellent opportunity for a motivated individual to join a collaborative and experienced customer support team.

This role is based at Oxford Healthcare, Pershore and is a full time and permanent role.

Essential Duties

• Process accurate UK and Export customer orders via ERP, considering all customer requirements and actions needed
• Conduct UK and Export weekly order books to update customers on the status of their orders and to arrange export collections
• Prepare quotations
• High quality application of processes to ensure best customer outcome
• Develop product knowledge to help customers both by email and phone
• Dealing with UK and International customers
• Handling customer enquiries by phone and email – stock checks, part number enquiries, order due dates etc
• Raising warranty replacement orders
• Liaising with internal departments to ensure that customer requirements / deadlines are always met
• Processing customer complaints
• Processing debits and credits
• General administration / support for the department
• Understand Export Master to create export documents
• Create Packing Lists and Commercial Invoices for export
• Laise with export customers freight forwarders to arrange collections
• Develop export knowledge with training courses if needed
• Understand basics of export – commodity codes, country of origin and rules etc.
• To balance your own workload to ensure your shared and personal responsibilities are done in a timely fashion
• Conduct online training via portal

Personal Characteristics (Attitude),Education & Experience

• Ideally at least 2 years customer service and telephone experience
• Previous Microsoft Office knowledge essential – both email and excel
• Exceptional time management and organisational skills
• Good literacy and numeracy skills
• Export knowledge preferable
• Good communication skills
• Helpful, confident, and professional telephone manner
• Good, trusted team player
• High attention to detail

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Scheme

**Internal applicants – Please ensure you have discussed this opportunity with your line manager prior to applying.

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

Assisting the QHSE manager in leading the quality department on site, this role will work with all areas of the manufacturing team in the continual deployment of the company’s quality management system. Responsible for the investigation and reporting of customer, internal & supplier quality issues. Will assist in driving updates and changes to the quality management system and ensuring all department managers understand the requirements on them. They must also be excellent role models in the areas of communication; problem solving and have the technical assistance abilities to assist staff in some of the more difficult technical aspects of the production process.

Essential Duties

• Day to day support to keep existing QMS up to date.
• Key contact for customer and external body complaints and assisting / directing QA & manufacturing staff in their investigations.
• Assist in driving a culture of quality throughout the business
• Liaise with suppliers on ongoing performance and resolution of supplier quality issues.
• Create reports on QMS and site quality / environmental performance, for review at senior management and board level.
• Deputise for QHSE Manager at site meetings.
• Work as part of the team producing FMEAs, risk management plans and risk management reports.
• Be an integral part of the internal auditing team for all manufacturing sites and ensure completion of the audit schedule.
• Work with suppliers to investigate root cause analysis and work with them to achieve permanent corrective actions.
• Assist QHSE Manager in leading and mentoring quality team.
• Work alongside purchasing and materials management teams in creating supplier performance reporting.
• Liaise with suppliers on PPAP requirements and new product introduction.
• Support environmental auditing and reporting for the manufacturing sites.
• Support continuous improvement teams in the creation of new product production lines and the improvement of existing product production lines.
• Support external QMS audits at all manufacturing sites.
• Support manufacturing teams in creation of SOPs.
• Support in producing company literature (instructions for use etc.).
• Liaise with R&D department in the testing of new products.

Personal Characteristics (Attitude)

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading-edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Education & Experience (Knowledge & Skills)

• Minimum of 5 years’ plant-based manufacturing experience required.
• Experience of working in a manufacturing environment in accordance with the requirements of ISO 9001 & ISO 14001 (preferably ISO13485, IATF 16949 or AS9100)
• Excellent quality systems knowledge
• Internal auditing qualified (minimum ISO 9001)
• Experience of liaising with suppliers on complaints and PPAP submissions.
• Creation and use of FMEAs.
• Experience of problem-solving techniques. (8D, 5 Whys, Ishikawa etc.)
• A good general technical understanding

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
• Employee Recognition Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

The Group Regulatory Affairs Lead is responsible for ensuring that all new and existing products and services across the Prism Healthcare Group meet applicable regulatory and safety requirements in all target markets.

This role will provide regulatory oversight across multiple sites with a focus on Class I medical devices (approx. 95% of the portfolio) including hoists, assistive devices, and specialist furniture.

The successful candidate will act as the group’s regulatory subject matter expert, guiding teams on standards, risk management, technical documentation, and product safety, while rationalising and maintaining technical files.

This role will be a Hybrid based role, with the successful candidate able to travel to various Prism Healthcare locations in the UK on a frequent basis.

Essential Duties

• Own and manage all Regulatory Affairs activities across the Prism Group sites, ensuring ongoing compliance with MDR, UKCA, and other applicable regulatory frameworks.
• Maintain and develop technical documentation for both new and existing products.
• Participate actively in all NPD and design review meetings, providing regulatory guidance at each stage of product development.  Support design and development documentation from a QA/RA perspective, reviewing risk files, change controls, and ensuring new designs meet safety and compliance requirements.
• Interpret standards, assess compliance gaps, and justify conformity through robust risk and hazard evaluation.  Advise on the application of product safety and performance standards (e.g., fire safety, electrical safety, IEC 60601).
• Support teams in defining and justifying appropriate test plans for new and modified products.
  Ensure testing activities align with relevant ISO and IEC standards, maintaining a clear rationale within technical documentation.
• Advise on export requirements and submission strategies for new and existing markets.  Serve as lead contact for registered European and overseas importers as required.
• Support internal and external audits and provide training sessions to raise regulatory awareness across sites.  Support the Group QMS manager in the attainment and retention of key organisational quality accreditation.
• Work with training to ensure that the commercial & operational organisations are ‘knowledge enabled’ to a standard level of competency for client/customer activities.

Personal Characteristics/Education & Experience

• High attention to detail and follow through.
• Evolved and mature project management skills
• Proactive, relationship oriented, and results driven.
• Comfortable in navigating uncertainty and managing resistance to change.
• Performs well against deadlines.
• Demonstrates customer centric behavior, empathy & care.
• Demonstrates cultural sensitivity.
• Exceptional listening skills.
• Personifies Prism Healthcare, Mission, Vision and Values.
• Team player
• 5-10 years’ regulatory experience in medical device design & manufacture, minimum Class I, Class IIA would be advantageous.
• Experience of working in a manufacturing environment in accordance with the requirements of ISO 13485, ISO 9001, ISO 14001 & the EU Medical Device Directive/ Medical Device Regulations.
• Experience taking medical devices into new overseas markets.
• Conversant with EU, APAC and US, and other global regulations; ideally, they will have experience of submitting medical device applications to the notified bodies in the mentioned regions.
• 5-10 years healthcare experience.
• 1st or 2nd Degree supported by relevant professional affiliations / accreditations.
• Strong interpersonal, influencing and relationship building skills.
• Proficient in Microsoft Office applications including Adobe Acrobat, Word, Excel and PowerPoint.
• Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities.
• Flexible approach to work and working hours.
• Current clean driving licence

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

Reporting into the Production Manager, you will manage and lead a small team of employees. You will communicate company goals, safety practices and deadlines to the team, as well as motivating team members and assessing their performance.  You will provide help to management including training and keep management updated on team performance.  You will update both team and management on concerns and policies.

Essential Duties

• Hour by hour management of personnel, production, processes and procedures in your area
• Control of area quality and health and safety systems.
• Organise resources – people and product to achieve daily output targets, escalating any potential issues immediately
• Monitor performance of all team members and initiate the first level of any performance related discussions
• Assist the Production Supervisors in introducing lean and continuous improvement initiatives and methodology, particularly around layout, push/pull, one piece flow and then ensure compliance to the processes
• Maintain exceptional housekeeping and factory standards
• Perform such tasks as may be necessary for smooth operation of the factory or company.

Personal Characteristics

• Good leadership, teambuilding, analytical, communication and influencing skills.
• Ability to lead, coach, mentor and influence.
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and come up with improvement plans.
• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.

Education & Experience

• Lean continuous improvement experience required.
• Formal training in Lean Manufacturing or working towards one.
• Clear understanding of manufacturing business process.
• Supervisory experience leading a team of at least 5 people.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

We are seeking a skilled and hands-on Warehouse Supervisor to lead day-to-day operations within our manufacturing warehouse. This role is responsible for managing material flow, ensuring inventory accuracy, and supporting production needs through efficient warehouse practices. The ideal candidate has strong leadership skills, experience in a manufacturing environment, and a commitment to safety and operational excellence.

Essential Duties

• Supervise daily warehouse operations including receiving, storage, internal transfers, and outbound shipments
• Ensure efficient handling and movement of materials using appropriate equipment and safety protocol
• Coordinate with production teams to ensure timely delivery of raw materials, components, and work-in-progress items
• Monitor and maintain accurate inventory records; perform regular cycle counts and reconciliations
• Lead, train, and motivate warehouse staff; manage task assignments, schedules, and performance
• Enforce compliance with Q&EMS standards and company safety procedures
• Use ERP/WMS systems to track inventory, manage transactions, and generate reports
• Support lean manufacturing practices, including 5S, waste reduction, and continuous improvement initiatives
• Oversee shipping and receiving processes, ensuring accurate documentation and on-time delivery
• Collaborate with procurement, production, quality, Sales & CS teams to align warehouse operations with business needs

Role Scope

• Manufacturing warehouse environment
• Ability to lift and operate material handling equipment
• Extended periods of walking, standing, and monitoring on the warehouse & factory floor
• May require overtime or weekend availability depending on production demand

Personal Characteristics/Education & Experience

• 6+ years of warehouse experience in a manufacturing environment, with at least 3 years in a supervisory role
• Strong knowledge of warehouse operations, inventory management, and material handling
• Experience with ERP and warehouse management systems (e.g., SAP, ASC, EFACS etc)
• Forklift certification preferred
• Excellent leadership, problem-solving, and communication skills
• logistics, operations, or related field qualification
• Understanding of lean manufacturing and 5S principles is a plus

Essential

• Leadership – you will be directing your team daily, and will have a strong understanding of how to motivate and mentor
• Coaching skills – you will be seen as a mentor within the team and wider warehouse function
• Industry knowledge – Understanding of a warehouse environment and processes to maintain effective KPI delivery
• Excellent written and verbal communication skills, communicating effectively at all levels.
• Proven relationship building skills with the ability to influence and negotiate effectively across all levels.
• Is decisive and considers all of the appropriate factors when deciding a course of action. Not afraid of dealing with conflict situations to achieve the best outcome.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme