Role Summary

We are seeking a dynamic office based Key Account Manager to develop existing and new export business through exceptional service delivery and strategic growth initiatives. You will be expected to manage a varied daily workload alongside managing current and new customer relationships. As a provider of medical devices and services this role offers an opportunity to make a real difference to the lives of those less able.

Essential Duties

• Central point of contact for the resolution of export customers queries and enquiries
• Central point of support for the Prism field-based export team – currently 2 operatives
• Drive existing and new customer business via strategic growth initiatives
• Processing of customer quotations and orders
• Proactively engage with customers via health check calls, monitoring feedback and driving business improvement actions
• Manage EU invoicing in line with EU regulations
• Administration of international shipping and stock movement
• Maintain a detailed database of customer contacts and influencers

Personal Characteristics (Attitude)

• Strong customer first focus
• Relationship building skills, personable and empathetic
• ‘Can do’ attitude to achieving and problem solving
• Clear, effective and constructive communicator
• Collaborator who engages with multiple business stakeholders to achieve
• Flexible approach to work

Essential

•  Previous experience of key account management or strong customer service delivery
• Proven record of being responsive and innovative
• IT proficient, especially Excel and associated Microsoft Office suite applications
• Demonstrates exceptional organisational and planning skills
• Maintains professional internal and external relationships that meet company core values

Desirable

• Experience of patient lifting and handling equipment/the medical device industry
• Speaks a language/s outside of English
• Direct sales skills