Job Title:              Customer Services Representative

Reporting to:     Customer Relationship Manager

Role Summary

As an office-based Customer Services Representative you will attract potential customers by answering product and service related questions, provide information about alternate product and service offerings and proactively drive sales revenue/profit. You will support our current customer base by ensuring the delivery of exceptional service levels and undertake associated customer service related administration activities.

Essential Duties

• Maintain a positive, empathetic and professional attitude at all times
• Respond promptly to customer enquiries promptly via telephone, email, webchat and social media
• Ensure customer satisfaction and provide professional customer support
• Process assessor and sales led quotations
• Chase open quotations, recording essential customer intel obtained from the customer interaction
• Handle complaints through to conclusion, providing appropriate solutions and alternatives
• Performing such other tasks as may be necessary for the smooth operation of the department and/or the company

Personal Characteristics (Attitude)

• Customer first mentality
• Ability to make decisions & multi task
• Can do attitude to problem solving
• Ability to engage with others at all levels
• Professional, positive and constructive communicator
• Flexible approach to work

Desirable

• Experience of patient lifting and handling equipment/the medical device industry
• Previous experience within a customer service or sales role

Essential

• Numerate and literate
• Competent in Microsoft Office Applications

Job description

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Responsibilities

1 Transfer of CAD and production data from old to new medium

2 Modelling components in SolidWorks

3 programming components for cutting on a CNC router

Main Duties

Transfer of CAD/CNC programme data from existing media to new media. Check that transferred programmes are to drawing.

Produce nested daily run programs for CNC machines

Check existing bills of material against actual production. Correct and rewrite as required.

Check and update production routings on ERP system

Check CAD drawings against actual production parts. Log and amend any discrepancies as advised by senior management.

Requirements

Alphacam router knowledge to a high knowledge

SolidWorks knowledge

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Job Purpose:   

Assist with current Assessor lead times for London & surrounding areas to support and maintain customer expectations. To build OT relationships for the area and surrounding region and instil customer confidence in PMUK services and products.

Duties:

• To conduct full site surveys of properties for the installation of all Prism Medical and other manufacturers fixed equipment including ceiling track hoists, stair lifts and through floor lifts.
• Completing full detailed and legible on site drawings to the appropriate scale when required of individual properties at each survey to enable a successful fixed equipment installation first time.
• To complete basic electrical checks at property site surveys including visual earth bonding inspections to enable successful installations of electrical outlets to be carried out.
• Completing and submitting all relevant Prism Medical assessment/survey paperwork within the requested timescales permitted for quotations to be sent to customers.
• Liaising closely with all relevant individuals and departments to enable a smooth transition of services and product installations to Prism Medical customers.
• To physically access and visually inspect all loft spaces and trussed roof constructions to ensure fixed equipment installation feasibility where required.
• To positively and confidently represent the company at all times when out in the field.
• To correctly identify all customer needs and requirements and successfully prescribe working solutions and equipment.
• To update electronic diary entries and appointments on a daily basis for internal review.
• Moving and handling of disabled people when required.
• Reporting all relevant leads and sales opportunities to the relevant sales teams and Regional Business Leader.
• Working closely with the area sales teams to help grow regional business and create new opportunities.
• Attending exhibitions and product evaluation days.
• To accommodate travelling out of the regional area if needed to provide coverage, assist colleagues and reduce lead times where necessary.

Requirements:

PERSON SPECIFICATION

Essential

•               Flexible approach to work and working hours.
•                 Previous experience within the health care industry.
•                 Previous experience with disabled equipment.
•                 Ability to work to deadlines.
•                 Customer liaison skills in sensitive situations.
•                Excellent communicational skills both written and verbal.
•                 Empathy and understanding to others needs and requirements.
•                 Full drivers licence.
•                 Be able to work under own initiative and manage your own workload.
•                 To be able to work as part of a team.
•                 To be pro-active, focused and driven.

Desirable

•               To have current or previous stair lift product knowledge.
•                 Ability to use scaled measurement devices.
•                 To have structural knowledge and understanding.

Role Description

Responsible for achieving area territory sales objectives through field-based selling activities, which include; dealing direct with Occupational and Physio therapists, providing prompt face to face assessments and quotations. Targets customers by selling and servicing PMUK & Smirthwaite product lines.

Essential Duties

• To develop and promote the company within the following postcodes: SY,TF,DE,LE,WS,WV,DY,WR,CV,B,NN
• To be the focal point of the company in the territory.
• Successfully manage and grow client/customer relationships.
• Provide account management for the territory.
• To actively support and help promote new products.
• Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads.
• Conduct clinically focused product assessments with children and therapists providing best advice on product suitability.
• To work in conjunction with Regional Area Manager and Commercial Manager supplying potential leads.
• Actively increase presentation/training days with therapists.
• To support marketing activity through attending exhibitions and promoting awareness.
• Proactively gather market information and report via the agreed process.
• To be able to offer weekly work flexibility to support therapist(s) and company requirements.
• Overnight hotel stays will be required on occasions for sales meetings and exhibitions.

Personal Characteristics (Attitude)

• High attention for detail and follow through.
• Proactive, results oriented and driven.
• Demonstrates customer centric behavior & healthcare empathy
• Demonstrates cultural sensitivity
• Exceptional listening skills
• Exceptional product presentation and effective assessments
• Personifies Smirthwaite Ltd; Mission, Vision and Values.
• Team player and individual contributor

Education & Experience (Knowledge & Skills)

• To be motivated and results driven
• To positively approach change or new situations
• Successful field sales leadership experience (medical field strongly preferred).
• Strong interpersonal and relationship building skills.
• Health & Care knowledge
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint.
• Demonstrate effective time and territory management skills, administrative capabilities and effective written and oral communication capabilities
• Flexible approach to work and working hours, willingness to travel and assist other territories.
• Current clean driving licence

Desirable

• Diary planning and organisation skills
• Excellent communication skills
• Proven technical and sales experience.

Role Description

Responsible for achieving territory sales & relationship objectives through field-based selling activities, which include; identification of key channels, influencers & distributors, enabling those distributors and driving market share & sales growth. Targets customers by selling and servicing PMUK product lines, contracts & frameworks.  Meet annual goals and objectives as defined by the RBL.

Essential Duties

• Maintain a comprehensive understanding of their key markets; structure, size and competitive dynamics within them
• Developing, agreeing, executing & reporting a clear and logical plan to achieve overall territory sales objectives via Account Specific Action Plans (ASAP) that meets or exceed targets by:
  • engaging all targeted distributor and dealer accounts
  • owning Local Authority relationships
  • engaging all Community Equipment stores;  LA & Private sector providers
  • active account planning & management
  • Optimised customer and journey planning
• Support PMUK Commercial Leadership in managing Strategic Accounts
• Develop, manage and maintain key relationships within the territory eco-system that lead to increasing loyalty and use of products within target distributors
• Maintain technical product knowledge to enable the; training of distributor staff, demonstration of products to key customers and support for key trade shows
• Adhere to the PMUK Price Book and discounting authorities within
• Provide feedback, intelligence and requests to Marketing or to the organization to adapt product/tools/strategies to the market demand or need
• Develop and maintain productive cross-functional relationships to share knowledge and leverage synergies within the PMUK organization
• Responsible for all company assets & stock deployed to territory
• Responsible for maintaining accurate customer records
• Meet diary management visibility and standards

Personal Characteristics (Attitude)

• High attention for detail and follow through
• Proactive, results oriented and driven
• Demonstrates customer centric behavior & healthcare empathy
• Demonstrates cultural sensitivity
• Exceptional listening skills
• Personifies PMUK Ltd; Mission, Vision and Values
• Team player and individual contributor

Education & Experience (Knowledge & Skills)

• Successful field sales experience (health & care field strongly preferred):  3+ Years
• Strong interpersonal and relationship building skills
• Business, Finance and Health & Care knowledge
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint
• Demonstrate effective time and territory management skills, administrative capabilities and effective written and oral communication capabilities
• Flexible approach to work and working hours
• Current clean driving licence
• Travel within territory & UK

Desirable

• Graduate
• Life, health or sports sciences background

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Sewing Machinist.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Due to continued business growth and expansion, The UK`s leading manufacturers of healthcare equipment are looking to recruit Sewing Machinist to join this busy operation. The key responsibility of a sewing machinist is to make sewn medical devices of meet specifications and quality criteria with particular emphasis on maintaining quality standards whilst working at the required efficiency rate and meeting targets and deadlines.

The sewing machinist role is fundamental to the production process right across this diverse, multi sector industry. The role may involve operations such as lock stitching, hemming, overlocking, binding, cover stitching, cup seaming and CNC.

A truly rewarded role in the manufacturing of a product that changes and enhances the quality of life for some of our end users.

Essential Duties

·Complete requirement for sewing items selecting appropriate materials.

· Draw threads through needles and adjust machine functions to meet the requirements of the sewing products.

· Sew missing stiches or replacement parts.

· Follow an SOP instruction for the particular job.

· Report any faults or Discrepancies to the team leader.

· Quality Control Checks.

· Recording how many pieces have been sewn during production.

· Perform general and preventative maintenance tasks on sewing machines to ensure their longevity.

Personal Characteristics

· Impeccable attention for detail and forward-thinking.

· Able to thrive in a dynamic and very fast-paced environment.

· Proactive, with good problem-solving skills, able to make decisions independently.

· Exceptional customer service – both internally & externally.

· Team player but able to work independently.

· Flexible approach to work and working hours.

Education & Experience

· Experience of sewing with material such as Polyester, Foam and Vinyl.

· Industrial Sewing Machine experience required.

· Monitor machine operation to detect problems such as defective sewing, breaks in thread and machine malfunction.

· Folds or fits together materials such as Polyester, Foam and Vinyl or prepare for machine sewing.

· Overlocking and Flatbed Experience required.

Benefits

· Excellent Rates of Pay.

· 25 days Holiday per year, plus bank holidays off and Christmas Shutdown.

· Pension Scheme.

· Employed Status.

· Mortgage & Rent references.

· Sick pay.

· Death in Service Payments.

· Medicash – Free Dental, Optical and Physiotherapy treatments as well as an online portal offering vouchers and discounts.

· Onsite Parking.

· Friendly Working environment.

Job Types: Full-time, Permanent

Please note, if required to undertake the duties of the role, you must be double vaccinated against COVID-19

You should have the right to work in the UK / Settled status