Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

Responsible for all types of Stock Management such as Supply Only goods, PPE, S&R and Installation materials. Additional local tasks to support daily running of RSC, whilst working alongside other Warehouse Operatives

Essential Duties

• Completing tasks relating to daily warehouse duties and liaising with other departments to ensure smooth running of business.
• Booking in purchase orders and undertaking stock transfers.
• Dispatching Supply only products to customers for sales.
• Cycle counting stock and maintaining accurate stock levels.
• Liaising with other departments to ensure smooth running of business.
• Dealing with email queries in a professional and timely manner.
• Dispatching parts to engineers for next day repair calls
• Using Paternoster (carousel) to store and pick re-attend parts
• Picking parts from stock for re-attend jobs
• Replenishing van stocks from replenishment reports
• Restocking of returned parts from field engineers and customer returns
• Liaising with 3^rd party suppliers with regards to returning unused/warranty parts
• Issuing new engineers van stock / retrieving and restocking leavers stock.

Additional Duties that maybe required on demand

• General maintenance of carparks.
• Annual Stocktakes.
• Any other duties to ensure warehouse is run efficiently
• Keeping work area clean and tidy.
• To learn about all Prism and 3^rd party parts.
• Willingness to travel to other RSC’s to support where required

Personal Characteristics (Attitude)

• Keen attention for detail and accuracy
• Demonstrates customer centric behavior & healthcare empathy
• Wants to be part of a team but individual contributor
• Has vision and actively promotes new ideas to improve current processes
• Self-motivated and ability to prioritize tasks efficiently

Education & Experience (Knowledge & Skills)

• Previous experience of stock management within a multi warehouse system.
• Familiarity of Microsoft Office applications including Word, Excel and PowerPoint.
• Flexible approach to work and working hours
• Drivers Licence, Counterbalance and Bendy Forklift Truck licence
• Knowledge and experience of Service Manager Editions & SME applications (desirable)
• Knowledge and experience of EFACS scheduler (desirable)
• Knowledge of the products in the field that we maintain. (desirable)
• Maths and English – GCSE grade C or above. (desirable)
• Previous experience of Fire Marshall and/or being a First Aider (desirable)

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
• Employee Recognition Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Responsible for the Service/Repair and Installation/Removal of ceiling track hoisting systems and Stair Lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can-Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Essential Duties including but not limited to: 

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Responsible for meeting the daily service maintenance and repair schedule.
• Weight testing equipment to Loler guidelines
• Completion of Field service visits via smart phone PDA device
• Managing van stock levels and consumables always ensuring that the required stock levels are maintained in line with achieving a first-time fix and achieving installation/removal assigned daily workload.
• Always adhere to Risk/Method Statements and contract Operating Procedures
• Effectively communicate/escalate issues to the back-office scheduling team, Assessor or OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Participate in the company 24/7/365 call out rota and act as support in times of business need •           Undertaking on minor electrical works in line with Part P electrical certification • Completion of work via smart phone PDA device.
• Rectification of snag / remedial works.

Education and Experience 

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• General understanding of building structures and fixing methods.
• Happy working at height

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Prism Healthcare are looking for a infrastructure engineer to join their team in Rotherham to work across their group of companies providing 1^st & 2^nd level technical support as well as delivery of infrastructure and network changes within physical and virtual locations. 

Key Responsibilities:

• Provide 1^st and 2^nd line technical support professionally and efficiently, maintaining a high degree of customer service
• Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement.
• Provide maintenance and development of LAN and WAN infrastructure.
• Support the IT Helpdesk function, ensuring user requests are resolved to agreed service levels.
• Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk.
• Promote and develop the use of the IT Systems in a secure manner to generate efficiency improvements.
• Support Group Azure environment and assist with applying policies and changes within this environment. 
• Play key role in delivering Group-wide IT Infrastructure strategy

Essential skills: Must have a good foundation in the following areas:

• MS Office 365 configuration, and administration.
• Previous experience in a 2nd/ 3rd Line IT Support / Systems Administrator / Infrastructure Engineer capacity.
• Experience of Microsoft Server support and administration
• Knowledge of Azure Virtual Services including VMs, VPN and consumption management. 
• Endpoint security and response and Endpoint Management
• Microsoft Active Directory support and administration
• Group policy administration, PowerShell and scripting
• TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration.
• Cyber security awareness and incident response
• Firewall management and configuration
• Creating technical documentation
• Capable of clear and accurate communication, both written and verbal. • Full Driving License – Willingness to travel 

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme