Area: Grange Moor Head Office (WF4) postcode

Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers

Experience of patient lifting, and handling equipment used in the medial healthcare industry

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Company Benefits

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts   and days out

Job description

Role Description

Working as part of a team managing and scheduling engineers work in your own geographical region.

Essential Duties

· Daily management of all engineers diaries, booking and moving works.

· Management of an order book

· Providing daily updates to your relevant manager of volume of jobs scheduled

· Ensuring customer SLAs and KPIs are met on all jobs

· Ensuring daily business targets of JPM (jobs per man) and jobs planned are met within SLA

· Organise and plan routes to maximise productivity

· Strict adherence to engineer skill matrix to ensure FTF (first time fix)

· Highlighting any issues to Regional Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)

· Accurate and consistent updating of system databases

· Management of WIP in region

· Raising of POs for subcontractors and suppliers

Build and maintain relationships with engineers, sub-contractors and suppliers.

Personal Characteristics (Attitude)

· Ability to prioritise and follow customer SLA requirements.

· Excellent communication skills both written and verbal

· Methodical approach to managing and maintaining your workload

· Ability to multi-task and stay calm under pressure whilst targeting backlogs

· Team player who can manage their own workload and work well on their own initiative

· Exceptional customer service and interpersonal skills

· Problem solving skills

· Proactive, results driven

· Competent in Microsoft Office Applications (specifically Excel)

· Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

· Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Desirable

· Experience of working with field-based engineers

· Experience in working in a target driven environment.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wakefield, WF4 4TD: reliably commute or plan to relocate before starting work (required)

Experience:

• Scheduling: 1 year (required)

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

• Answer and direct telephone calls
• Respond to e-mails
• File sales paperwork correctly and with relevance
• Assist with customer enquiries and advise where necessary
• Develop and maintain professional working relationships with customers
• Processing/collating management information as and when required
• Process sales orders, purchase orders and quotes as and when required
• Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
• Working as directed by Direct Line Supervisor

Essential Duties including but not limited to:

• Excellent telephone manner
• Good background in administration
• Accurate data entry skills

· Ability to work under own initiative

• Excellent communication skills both written and spoken
• Excellent organisation skills
• Ability to multitask and stay calm under pressure
• Keen eye for detail
• Experience of Microsoft Office. With reference to: Excel and Word.
• Good understanding of geography of UK

Education and Experience

· Experience working in similar customer engagement role

· Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.

· Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities

· Flexible approach to work and working hour

Personal Characteristics

· Articulate, professional and customer orientated

· Structured and process driven

· Admin and Computer literate

· Ability to self-manage workload

Company Benefits

Varied Shift pattern on a rota basis, 8am-4pm, 9am-5pm and 10am-6pm

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out