Billing Team Leader
By leigh-fallas

Role Description

We are currently recruiting for a Billing Team Leader to fill a pivotal role within our company. In this position, you will be instrumental in driving our growth and success. The role will include overseeing our invoicing for both installation and service and repair customers.

We are also looking for someone to drive efficiencies and streamline the billing processes relating to re-occurring billing functions. You will be responsible for ensuring the team are adhering to contract specific requirements and individual SLA`s. Ensuring the highest standard of customer service with both Internal and External customers.

Essential Duties

  • Ensure team productivity to hit daily, weekly, monthly business targets, ensuring they adhere to agreed KPI’s & SLA’s
  • Carry out regular meetings with the team to discuss figures and workloads
  • Provide daily statistical updates to the business including productivity and backlog
  • Attend Internal Onboarding meetings to aid role out of new contracts
  • Prepare for and attend fortnightly meetings to reduce the overall Work in Progress
  • Monitor and manage team telephone statistics
  • Carry out Team Monthly One to Ones
  • Take ownership of escalated complaints
  • Effectively control team overtime budget
  • Carry out Annual Appraisals
  • Recruitment and training of new staff
  • Performance & absence management of Billing Team
  • Problem solving skills, ability to find a solution
  • One on One coaching of the team
  • Ongoing development of the team
  • Quality checks on the Team
  • To embed and sustain “Customer First” mentality and a positive team environment, displaying high levels of motivation
  • To actively promote and manage the process of continuous improvement in customer service throughout the business
  • The ideal candidate will have:
  • Proven experience of Billing/Finance Operations processes
  • Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams.
  • Results-driven mindset, with a focus on achieving targets and exceeding expectations.
  • Ability to thrive in a fast-paced, deadline-driven environment, with a flexible and adaptable approach.
  • Ability to multi-task and remain calm under pressure
  • Ability to identify areas of improvement and efficiencies
  • Ability to use own initiative and make considered decisions
  • Ability to communicate at all levels
  • Ability to flex own management style to support all team members
  • Strong commercial acumen
  • Excellent analytical skills
  • Ability to demonstrate strong stakeholder management
  • Proficient in excel and finance systems
By leigh-fallas

Job Title: Service and Repair Scheduler

Area: Grange Moor Head Office (WF4) postcode

Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers

Experience of patient lifting, and handling equipment used in the medial healthcare industry

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Company Benefits

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts   and days out

Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024