We are recruiting Field Engineers in the following Postcodes:

East Midlands – NG, PE

South-West – TA, EX, TQ, PL

To join a team of dedicated service engineers and sales representatives in offering a wide range of equipment and services to our care and nursing home customers.

MAIN RESPONSIBILITIES

• Carry out planned and preventative maintenance, LOLER inspections, and other service activities on Harvest Healthcare’s range of products as well as on competitors’ products covered by Harvest Healthcare’s service contracts. This requires you to follow logical and systematic steps to test equipment and diagnose any potential or existing faults while working in a Safe and Cost-effective manner.
• Actively promote and fulfill Harvest Healthcare’s Preventive Maintenance offer.
• Recommend repairs and improvements to the customer and provide quotations on prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits and upgrades to improve the functionality of the equipment.
• Work in close cooperation with the sales force so that potential sales opportunities and leads outside of your scope can be captured and managed internally.
• To develop full knowledge of Harvest Healthcare’s products. You also keep up to date with the care home equipment developments and our competitors’ product and service offers.
• Responsible to maintain the company vehicle, its stock, and tools as well as your company phone, tablet/laptop in good working order.
• Responsible for accurate timesheet reporting, correctly detailing job numbers, recording travel time, tagging and labelling equipment, etc.
• Provide out-of-hours cover on a call-out rota.

CANDIDATE PROFILE

• As a Harvest Healthcare representative, you will act courteously and professionally at all times.
• You are responsible, reliable, punctual, and trustworthy
• You are experienced in following Health and Safety guidelines and are experienced in making appropriate Risk Assessments and you ensure that you work safely.
• Strong customer focus; passionate about customers and the service you provide as a Harvest Healthcare Engineer.
• Results orientated, you aim to carry out work to a high standard within the allocated time and costs.
• You are diligent and have keen attention to detail. Your work is precise, and your documentation is detailed and accurately records the required information.
• You show initiative and a “Can Do” attitude to problem-solving and maximise your First Time-Right.
• Able to identify and develop new ways of working.
• Eager to learn and develop new skills both in technical and commercial-related matters.
• Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is essential.
• Able and willing to stay away overnight to cover more remote work to maximise time on site and reduce travel time in own area and when working in other engineers’ areas.
• Formal education in Electrical, Mechanical, and/or Hydraulic Engineering is preferred although a full company induction and training will be provided.
• GCSEs at C /equivalent or better would be desirable.
• Clean driving license and possession of other operating licenses e.g., Forklift operator could also be of benefit
• DBS/CRB checked to enable working in sensitive environments with vulnerable people.
• Able to work on your own, managing your time and workload accordingly.
• Able to develop good working relationships with other Harvest Healthcare Engineers and colleagues and with our customers.

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Responsible for the Service/Repair and Installation/Removal of ceiling track hoisting systems and Stair Lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can-Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Essential Duties including but not limited to: 

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Responsible for meeting the daily service maintenance and repair schedule.
• Weight testing equipment to Loler guidelines
• Completion of Field service visits via smart phone PDA device
• Managing van stock levels and consumables always ensuring that the required stock levels are maintained in line with achieving a first-time fix and achieving installation/removal assigned daily workload.
• Always adhere to Risk/Method Statements and contract Operating Procedures
• Effectively communicate/escalate issues to the back-office scheduling team, Assessor or OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Participate in the company 24/7/365 call out rota and act as support in times of business need •           Undertaking on minor electrical works in line with Part P electrical certification • Completion of work via smart phone PDA device.
• Rectification of snag / remedial works.

Education and Experience 

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• General understanding of building structures and fixing methods.
• Happy working at height

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme