Role Description

Responsible for assisting in the installation/removal of ceiling track hoisting systems and stair lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can-Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload. A proactive approach to developing the skills required to attain the position of Installation Engineer

Essential duties will include, but are not limited to the following:

• Continually support and develop a culture of health & safety first
• Follow the instructions and guidance of the Lead Installation Engineer, where appropriate offering suggestions and asking questions with a view to progress
• Assisting with the installation/removal workload of ceiling track hoisting systems and stair lifts
• Reviewing the completion of installation/removal/electrical certification documentation via smart phone PDA device
• Taking part in the review of stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving assigned installation/removal workload
• Escalating onsite identified installation issues to the Lead Installation Engineer
• Taking part in the rectification of snag works
• Assisting with the maintenance of tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance
• Assisting with the maintenance of van and periodical maintenance checks
• Adhere to Risk/Method Statements and contract Operating Procedures at all times
• Effectively communicate/escalate issues to the back-office scheduling team
• Establish and maintain proper business relationships with customers and peers
• Contribute constructive feedback at infield toolbox talks as delivered by the National Technical and Training Installation Manager
• Ongoing commitment to your upskilling and development with a view to progressing to an Installation Engineer

Personal Characteristics

• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
• Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
• Impeccable attention to detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
• Enjoys working within multidisciplinary teams in the development of leading-edge designs and technologies.
• Ability to plan, organise and prioritise own work with minimal supervision.
• Willing to listen and take advice from others.
• Shows initiative and has ability to think for self.

Essential

• Full Driving Licence

Desirable

• Experienced with power tools and hand tools
• Previous experience with installations or building works
• Experience of working in patient care environments
• Experience on building sites
• Happy working at height
• General understanding of building structures
• Part P or 17th Edition electrical qualification