Key Account Manager– Export
By james-lyon

Role Summary

We are seeking a dynamic office based Key Account Manager to develop existing and new export business through exceptional service delivery and strategic growth initiatives. You will be expected to manage a varied daily workload alongside managing current and new customer relationships. As a provider of medical devices and services this role offers an opportunity to make a real difference to the lives of those less able.

Essential Duties

  • Central point of contact for the resolution of export customers queries and enquiries
  • Central point of support for the Prism field-based export team – currently 2 operatives
  • Drive existing and new customer business via strategic growth initiatives
  • Processing of customer quotations and orders
  • Proactively engage with customers via health check calls, monitoring feedback and driving business improvement actions
  • Manage EU invoicing in line with EU regulations
  • Administration of international shipping and stock movement
  • Maintain a detailed database of customer contacts and influencers

Personal Characteristics (Attitude)

  • Strong customer first focus
  • Relationship building skills, personable and empathetic
  • ‘Can do’ attitude to achieving and problem solving
  • Clear, effective and constructive communicator
  • Collaborator who engages with multiple business stakeholders to achieve
  • Flexible approach to work


  •  Previous experience of key account management or strong customer service delivery
  • Proven record of being responsive and innovative
  • IT proficient, especially Excel and associated Microsoft Office suite applications
  • Demonstrates exceptional organisational and planning skills
  • Maintains professional internal and external relationships that meet company core values


  • Experience of patient lifting and handling equipment/the medical device industry
  • Speaks a language/s outside of English
  • Direct sales skills
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024