Job Title:              Customer Services Representative

Reporting to:     Customer Relationship Manager

Role Summary

As an office-based Customer Services Representative you will attract potential customers by answering product and service related questions, provide information about alternate product and service offerings and proactively drive sales revenue/profit. You will support our current customer base by ensuring the delivery of exceptional service levels and undertake associated customer service related administration activities.

Essential Duties

• Maintain a positive, empathetic and professional attitude at all times
• Respond promptly to customer enquiries promptly via telephone, email, webchat and social media
• Ensure customer satisfaction and provide professional customer support
• Process assessor and sales led quotations
• Chase open quotations, recording essential customer intel obtained from the customer interaction
• Handle complaints through to conclusion, providing appropriate solutions and alternatives
• Performing such other tasks as may be necessary for the smooth operation of the department and/or the company

Personal Characteristics (Attitude)

• Customer first mentality
• Ability to make decisions & multi task
• Can do attitude to problem solving
• Ability to engage with others at all levels
• Professional, positive and constructive communicator
• Flexible approach to work

Desirable

• Experience of patient lifting and handling equipment/the medical device industry
• Previous experience within a customer service or sales role

Essential

• Numerate and literate
• Competent in Microsoft Office Applications

Job Title: Fitters mate

Area: Stirling  

Permanent – Full time

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Assisting the installation of ceiling track hoist, stair lifts, thru floor lifts and specialist bathing equipment, up to the company standard. Ensuring all products are safely installed and tested.

Essential Duties including but not limited to:

• Customer care
• Ensuring first class service
• Liaising with installation schedulers

Personal Characteristics

• Mechanical/Electrical skills
• Can do attitude
• Navigational skills
• Customer focussed
• Full Driving Licence
• Good organisational skills
• Good paperwork skills
• Flexible approach to work and hours
• Ability to work to deadlines
• Being able to work as part of a team

Company Benefits

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts   and days out