Sep
10
Warehouse Operative
By paula-collins

What you will be doing

Responsible for all types of Stock Management such as Supply Only goods, PPE, S&R and Installation materials. Additional local tasks to support daily running of RSC.

Essential Duties

· Completing tasks relating to daily warehouse duties and liaising with other departments to ensure smooth running of business.

· Booking in purchase orders and undertaking stock transfers.

· Dispatching Supply only products to customers for sales.

· Cycle counting stock and maintaining accurate stock levels.

· Liaising with other departments to ensure smooth running of business.

· Dealing with email queries in a professional and timely manner.

· Keeping work area clean and tidy – Imposing S5 approach.

· To learn about all Prism and 3rd party parts.

· Maintaining stock levels of key lines, creating PO’s and liaising with suppliers to deliver in time, avoiding stock outs.

· Generally maintain carparks during winter months.

· Annual Stocktakes.

· Any other duties to ensure warehouse is run efficiently

Additional Duties that maybe required on demand

· Dispatching parts to engineers for next day repair calls

· Using Paternoster (carousel) to store and pick re-attend parts

· Picking parts from stock for re-attend jobs

· Replenishing van stocks from replenishment reports

· Restocking of returned parts from field engineers and customer returns

· Issuing new engineers van stock / retrieving and restocking leavers stock.

Personal Characteristics (Attitude)

· Keen attention for detail and accuracy

· Demonstrates customer centric behavior & healthcare empathy

· Wants to be part of a team but individual contributor

· Has vision and actively promotes new ideas to improve current processes

· Self-motivated and ability to prioritize tasks efficiently

· Willingness to travel to other RSC’s to support where required

Education & Experience (Knowledge & Skills)

· Previous experience of stock management within a multi warehouse system.

· Familiarity of Microsoft Office applications including Word, Excel and PowerPoint.

· Flexible approach to work and working hours

· Drivers Licence, Counterbalance and Bendy Forklift Truck licence

Desirable

· Knowledge and experience of Service Manager Editions & SME applications

· Knowledge and experience of EFACS scheduler

· Knowledge of the products in the field that we maintain.

· Maths and English – GCSE grade C or above.

· Previous experience of Fire Marshall and/or being a First Aider

Sep
03
IT Service Desk Analyst
By paula-collins

Why Prism Healthcare?

Do you have previous experience within the healthcare industry? Are you looking for a rewarding new challenge and a chance to progress your career?

If so, Prism Healthcare has an excellent opportunity for you as an IT Service Desk Analyst

Prism Healthcare Group, are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

To provide 1st/2nd line application support to internal end-users, assist with the support of desktop, laptop, smart device application software issues via phone, email or portal

Duties and responsibilities

• Provide application support professionally and efficiently, maintaining a high degree of customer service

• Undertake analysis and troubleshooting of applications and their databases

• Work effectively and productively with identified 3rd line support

• Take ownership of end-user issues, assist with performing a technical diagnosis and fix either remotely or onsite

• Document all support calls on the IT Service Management call logging system

• Maintain user security on all systems

• Arrange for external support whenever problems cannot be resolved in-house

• Assist in the routine preventative maintenance on all systems on a scheduled basis

• Production of Operational and Technical Documentation to agreed standards

Skills / Attributes Required
• Experience supporting an ERP and/or Field Service management application

• Basic knowledge of Windows 7/10 operating systems

• Experience working in an ITIL environment

• Experience in troubleshooting Microsoft Office products

• Utilise remote access tools such as TeamViewer

Sep
01
Complaints Manager
By paula-collins

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Complaints Manager

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

As part of our Customer First initiative, you will lead our Complaints department. We are on a journey to create an operation that can deliver excellent customer service every time.

It will be your responsibility to provide a first-class experience to customers with an effective complaints resolution that balances both the customer and business needs.

As Manager of our complaints department you will be responsible for effectively managing and providing resolution to all customer complaints within Prism Medical, completing root cause analysis of complaints to drive improvement in our processes and ability to deliver a complaint free service.

Essential Duties

  • With the support of departmental heads and champions, manage to successful resolution all complaints raised by our customers both digitally and verbally
  • Work with departmental heads to identify immediate corrective action and implement long term preventative initiatives
  • Act as central point of control for all formal complaints engaging with the customer throughout the journey of the complaint in line with the Prism Medical complaints policy timeframe
  • Drive to continually improve Prism Medical’s complaints policy and procedures with support from group QHSE manager
  • Manage caseload and provide reporting on service levels, complaints and outcomes
  • Work with the Senior Leadership team to continually improve the customer journey keeping the Prism Medical Customer Charter as the central focus in all we do

Personal Characteristics (Attitude)

  • Customer First mentality
  • Excellent written and verbal skills, with the ability to deliver difficult messages
  • Can empathise with customers and listen carefully
  • Is decisive and can distinguish when to be flexible and when to be firm
  • Tenacious attitude to root cause investigation and resolution
  • Ability to analyse information to identify trends that can help with root cause analysis and make recommendations for the future
  • Strong interpersonal skills, able to communicate answers and solutions confidently to customers
  • Professional and positive
  • Flexible

Education & Experience (Knowledge & Skills)

  • 3+ years experience of working in a complaints/customer services department, demonstrating success in identifying root cause issues, working with departmental heads through to outcome and managing the customer throughout the journey of the complaint
  • High standard of written and verbal communication

Desirable

  • Previous experience of working with Zendesk or similar applications
Aug
19
Assessor Scheduler
By paula-collins

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Scheduler for our Assessor Team.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you will be doing

Working as part of a three person team, scheduling assessor visits within a geographical region

Essential Duties

· Ensure efficient productivity to hit daily, weekly, monthly business targets

· Scheduling assessment visits within a geographical region meeting customer needs

· Liaising with Occupational Therapists and other healthcare professionals via phone/email

· Strategic analysis of diaries to ensure effective and efficient route planning

· Accurate and consistent updating of system databases

Personal Characteristics (Attitude)

· Accurate data entry skills with keen eye for detail

· Ability to reprioritise at short notice and meet customer need

· Excellent communication skills both written and verbal

· Methodical approach to workload and ability to follow instructions

· Ability to multi-task and stay calm under pressure

· Team player who can work autonomously

· Exceptional customer service and interpersonal skills

· Problem solving skills with ability to introduce preventative actions

· Proactive, results driven

· Competent in Microsoft Office Applications (specifically Excel)

· Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

. Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

· Previous experience in a scheduling/customer service role

Desirable

· Experience of working with field based engineers/assessors

· Experience of patient lifting and handling equipment used in the medial healthcare industry

Aug
16
Key Account Support – North
By paula-collins

If you would like further information in relation to all of our current vacancies, visit the Prism Healthcare careers page to find out more and to apply at www.prismhealthcare.co.uk

Why Prism Medical UK?

Are you looking for a technically varied and rewarding role? We have an exciting opportunity to join our team as a Key Account Support.

Prism Medical UK is part of the Prism Healthcare Group, who are a reputable healthcare company employing circa 600 colleagues, across various locations within the UK. We work with a variety of mobility equipment, including moving, handling and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

What you'll be doing

In this role you will be responsible for the day-to-day administration tasks of the North Key Account Management dept.

Providing an industry leading level of service to both internal and external customers. The role offers an opportunity to make a real difference to the lives of those less able.

Essential Duties

  • Using bespoke IT systems to compile Management Information reporting against contract KPI achievement
  • Tracking job and asset history via bespoke IT systems to resolve customer enquiries and complaints
  • Managing email inbox for direct resolution or escalation, ensuring ownership through to final response
  • Updating and maintaining action and complaints logs
  • Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution
  • To implement and demonstrate a “customer first mentality” across the team and business
  • To support wider team and business when required
  • To drive continuous improvement within department and wider business

Personal Characteristics (Attitude)

  • Team focused
  • Customer first mentality
  • Ability to make decisions & multi task
  • Ability to engage with others at all levels
  • Professional, positive and constructive communicator
  • Flexible approach to work

Education & Experience (Knowledge & Skills)

  • Proven track record in Customer Service (or interested in building a career within Customer Service and account management)
  • Ability to use initiative and work independently
  • Confident IT user, willing to work with a variety of software, including bespoke company systems
  • Ability to stay calm under pressure and work at a high pace
  • Highly accurate with meticulous attention to detail
  • Detail and process-orientated, with an interest in data analysis and presentation of findings
  • Able to multi-task and prioritise
  • High Standard of written & verbal communication
  • Numerically proficient

Desirable

  • Excel skills at intermediate level or higher
Aug
03
Service and Repair Dispatcher
By paula-collins

Working autonomously and as part of a scheduling team. Planning service and repair and preventative maintenance work within a geographical region.

Essential Duties

  • Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity
  • Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs
  • Future planning preventative maintenance work based on historic trends in order to keep customer compliant and in working order
  • Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job
  • Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.
  • Highlighting any issues to Regions Ops Manager in order to minimize downtime and maximize performance (e.g. engineer performance issues, skill set gaps etc.)
  • Accurate and consistent updating of system databases

Personal Characteristics

  • Accurate data entry skills with keen eye for detail
  • Ability to reprioritise and follow customer SLA requirements
  • Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history
  • Excellent communication skills both written and verbal
  • Methodical approach to workload and ability to follow instructions
  • Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists
  • Team player who can work autonomously
  • Exceptional customer service and interpersonal skills
  • Problem solving skills with ability to introduce preventative actions
  • Proactive, results driven
  • Competent in Microsoft Office Applications (specifically Excel)
  • Flexible approach to work and working hours

Education & Experience (Knowledge & Skills)

  • Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English

Desirable

  • Experience of working with field based engineers
  • Experience of patient lifting and handling equipment used in the medial healthcare industry

25 days annual leave plus bank holidays

Monday to Friday 37.5 hours per week

Jul
19
Field Engineering Administrator
By paula-collins

Role Description

Providing administration assistance to two field based Regional Operations Managers, and liaising daily with our team of Service Repair & Installation Engineers . Supporting with the reporting of holiday, sickness and performance data, along with the administrative co-ordination and management of fleet issues, and co-ordination of multiple engineer rota’s.  This is a fast paced role and environment requiring high level of accuracy and attention to detail at all times.

Essential Duties

  • Analyse data and drive costs savings, e.g. mileage, fuel stops, vehicle damage, device damage, agency labour costs
  • Tracker vs timesheet checks
  • Central purchasing of tools, uniform, ID badges etc
  • Maintain holiday & sickness absence reports
  • Out of hours rota management
  • Fleet management, arrangement of hire vans, servicing appointments etc
  • Accommodation booking
  • Inbox management & raising addition engineer visits each day
  • As and when required, assisting the Operations function with general admin tasks (Call handling, scheduling, Purchase Order raising)
  • Updating a central skills matrix (EAGLE)
  • Updating a central database with starters/leavers (EAGLE)

Personal Characteristics (Attitude)

  • Problem solver with an analytical mind-set
  • Strong organisation skills and ability to multi-task
  • Target driven and self-motivated
  • Excellent attention to detail
  • Excellent time-management skills
  • Strong written and verbal communication skills.

Education & Experience (Knowledge & Skills)

  • GCSE maths and English minimum grade C
  • Proven MS office knowledge and experience

Essential

  • Proven experience as an administrator
  • Proficient in MS Office – particularity MS Excel
  • Excellent written and verbal communication skills
  • Strong organisational skills with an ability to multi-task
  • Attention to details and problem solving skills
  • Excellent time-management and ability to prioritise work
Frame
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024