We are recruiting Field Engineers in the following Postcodes:

East Midlands – NG, PE

South-West – TA, EX, TQ, PL

To join a team of dedicated service engineers and sales representatives in offering a wide range of equipment and services to our care and nursing home customers.

MAIN RESPONSIBILITIES

• Carry out planned and preventative maintenance, LOLER inspections, and other service activities on Harvest Healthcare’s range of products as well as on competitors’ products covered by Harvest Healthcare’s service contracts. This requires you to follow logical and systematic steps to test equipment and diagnose any potential or existing faults while working in a Safe and Cost-effective manner.
• Actively promote and fulfill Harvest Healthcare’s Preventive Maintenance offer.
• Recommend repairs and improvements to the customer and provide quotations on prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits and upgrades to improve the functionality of the equipment.
• Work in close cooperation with the sales force so that potential sales opportunities and leads outside of your scope can be captured and managed internally.
• To develop full knowledge of Harvest Healthcare’s products. You also keep up to date with the care home equipment developments and our competitors’ product and service offers.
• Responsible to maintain the company vehicle, its stock, and tools as well as your company phone, tablet/laptop in good working order.
• Responsible for accurate timesheet reporting, correctly detailing job numbers, recording travel time, tagging and labelling equipment, etc.
• Provide out-of-hours cover on a call-out rota.

CANDIDATE PROFILE

• As a Harvest Healthcare representative, you will act courteously and professionally at all times.
• You are responsible, reliable, punctual, and trustworthy
• You are experienced in following Health and Safety guidelines and are experienced in making appropriate Risk Assessments and you ensure that you work safely.
• Strong customer focus; passionate about customers and the service you provide as a Harvest Healthcare Engineer.
• Results orientated, you aim to carry out work to a high standard within the allocated time and costs.
• You are diligent and have keen attention to detail. Your work is precise, and your documentation is detailed and accurately records the required information.
• You show initiative and a “Can Do” attitude to problem-solving and maximise your First Time-Right.
• Able to identify and develop new ways of working.
• Eager to learn and develop new skills both in technical and commercial-related matters.
• Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is essential.
• Able and willing to stay away overnight to cover more remote work to maximise time on site and reduce travel time in own area and when working in other engineers’ areas.
• Formal education in Electrical, Mechanical, and/or Hydraulic Engineering is preferred although a full company induction and training will be provided.
• GCSEs at C /equivalent or better would be desirable.
• Clean driving license and possession of other operating licenses e.g., Forklift operator could also be of benefit
• DBS/CRB checked to enable working in sensitive environments with vulnerable people.
• Able to work on your own, managing your time and workload accordingly.
• Able to develop good working relationships with other Harvest Healthcare Engineers and colleagues and with our customers.

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

As a Development Engineer, you will be responsible for New Product Development as well as supporting existing Product improvement changes within the R&D department. This is a fast moving environment where you need to be able to focus on many differing priorities during the day, whilst maintaining a calm and consistent approach with all employees. You will be responsible for using a variety of tools to ensure we develop the very best products at the most economic and viable cost in a suitably defined timeframe.

You will need to be comfortable liaising with all other departments across site and the larger business such as our sales, purchasing, quality and manufacturing teams. You will also be required to provide updates on projects both weekly and monthly to various teams.

Essential Duties

• Essential duties will include, but not limited to the following:-          
• Design Products or components using Solidworks software and present updates within NPD Monthly meetings.
• Produce drawings and specifications to enable the procurement and factory to manufacture product.
• Support the factory with all relevant product queries.
• Product development to meet various regulatory ISO standards.
• Produce and update Product Technical files.
• Scheduling and maintaining of set Project timelines.
• Producing and present updates of live projects.
• Attend ECR meetings and update documentation as appropriate
• Engage with Continuous Improvement activities.
• Research competitor products for addition design benefits.
• Perform such tasks as may be necessary for smooth operation of the factory or company.
• Work within a Group Environment of several divisions located throughout the UK across a large variety of products.

Personal Characteristics

• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• ‘Right first time’ mentality.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Broad understanding of Engineering Processes.
• Hands on approach during prototyping / training stages

Education & Experience

• Minimum of 3 years Design engineering experience
• Proven track record of introducing new products to range.
• Product development management experience.
• Technical qualification in an engineering discipline – minimum of HNC in Engineering.
• Proficient in Microsoft Office applications: PowerPoint, Word and particularly Excel as well as Solidworks experience.
• Awareness of general manufacturing techniques and methods.
• Commercial awareness of product costing.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Responsible for the Service/Repair and Installation/Removal of ceiling track hoisting systems and Stair Lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can-Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Essential Duties including but not limited to: 

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Responsible for meeting the daily service maintenance and repair schedule.
• Weight testing equipment to Loler guidelines
• Completion of Field service visits via smart phone PDA device
• Managing van stock levels and consumables always ensuring that the required stock levels are maintained in line with achieving a first-time fix and achieving installation/removal assigned daily workload.
• Always adhere to Risk/Method Statements and contract Operating Procedures
• Effectively communicate/escalate issues to the back-office scheduling team, Assessor or OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Participate in the company 24/7/365 call out rota and act as support in times of business need •           Undertaking on minor electrical works in line with Part P electrical certification • Completion of work via smart phone PDA device.
• Rectification of snag / remedial works.

Education and Experience 

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• General understanding of building structures and fixing methods.
• Happy working at height

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Prism Healthcare are looking for a infrastructure engineer to join their team in Rotherham to work across their group of companies providing 1^st & 2^nd level technical support as well as delivery of infrastructure and network changes within physical and virtual locations. 

Key Responsibilities:

• Provide 1^st and 2^nd line technical support professionally and efficiently, maintaining a high degree of customer service
• Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement.
• Provide maintenance and development of LAN and WAN infrastructure.
• Support the IT Helpdesk function, ensuring user requests are resolved to agreed service levels.
• Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk.
• Promote and develop the use of the IT Systems in a secure manner to generate efficiency improvements.
• Support Group Azure environment and assist with applying policies and changes within this environment. 
• Play key role in delivering Group-wide IT Infrastructure strategy

Essential skills: Must have a good foundation in the following areas:

• MS Office 365 configuration, and administration.
• Previous experience in a 2nd/ 3rd Line IT Support / Systems Administrator / Infrastructure Engineer capacity.
• Experience of Microsoft Server support and administration
• Knowledge of Azure Virtual Services including VMs, VPN and consumption management. 
• Endpoint security and response and Endpoint Management
• Microsoft Active Directory support and administration
• Group policy administration, PowerShell and scripting
• TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration.
• Cyber security awareness and incident response
• Firewall management and configuration
• Creating technical documentation
• Capable of clear and accurate communication, both written and verbal. • Full Driving License – Willingness to travel 

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

We are looking for a Production Engineer with expertise in mechanical assembly manufacturing to optimise our production processes, improve efficiency, and ensure high-quality output. The ideal candidate will work closely with design, quality, and maintenance teams to enhance assembly line performance, reduce waste, and implement lean manufacturing principles.

Essential Duties

• Develop, optimise, and oversee mechanical assembly processes to improve efficiency and productivity.
• Identify and implement lean manufacturing and continuous improvement initiatives (Kaizen, 5S, Six Sigma).
• Troubleshoot assembly line issues, ensuring minimal downtime and maximum output.
• Collaborate with design and R&D teams to refine product manufacturability and assembly techniques.
• Ensure compliance with safety, quality, and environmental regulations (ISO 9001, ISO 45001, etc.).
• Develop and maintain standard operating procedures (SOPs), work instructions, and process flow documentation.
• Implement automation and robotics where applicable to improve efficiency.
• Analyse production data and KPIs to drive continuous improvement strategies.
• Work with the maintenance team to implement preventative maintenance plans for assembly equipment.
• Train production operators on best practices, safety procedures, and process improvements.

Requirements

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or Manufacturing Engineering.
• Proven experience in mechanical assembly manufacturing (e.g., automotive, aerospace, machinery, or consumer products).
• Strong knowledge of assembly line balancing, ergonomics, and process optimization.
• Familiarity with lean manufacturing, Six Sigma methodologies, and root cause analysis (RCA).
• Proficiency in CAD software (AutoCAD, SolidWorks) and manufacturing simulation tools.
• Experience working with ERP/MRP systems for production planning.
• Excellent problem-solving skills and hands-on approach to production challenges.
• Strong communication and leadership skills, with the ability to work cross-functionally.
• Understanding of DFM (Design for Manufacturing) and DFA (Design for Assembly) principles.

Education & Experience (Knowledge & Skills)

• Certification in Lean Six Sigma (Green Belt or higher).
• Experience with automation, robotics, and Industry 4.0 technologies.
• Knowledge of welding, fastening, and adhesive bonding techniques used in mechanical assemblies.
• Previous experience in high-volume or precision assembly environments.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

We are on the look out for a Technical Development Manager to join our team!

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

The role, Technical Development Manager – Export & Training, reports into the overall Group Head of R&D and has responsibility for being the key technical support for Export markets and the development of a standardised approach to technical training across the Group.

The role is a new role for the business and will develop as time progresses but with a clear link to the 3 year strategic roadmap. As outlined in the roadmap, the role will work towards a number of key business priorities as outlined below

Year 1: the focus will be on development & support to the US market, and largest international customers. In addition, the role will develop the roadmap for the future standardisation of all technical training across the Group working with nominated SMEs in each Division.

Year 2: As US support is established and momentum builds then more focus would be on other international customers and progression on the Prism Healthcare Training Academy

Year 3 & Ongoing:  Maintain export relationship on a more planned basis and continued development of Training Academy.

This role will predominately be based at one of our UK sites, with international travel required throughout the year.

Essential Duties

• Build strong trusted relationships & provide expert technical support to International customers based on business priorities
• Develop technical roadmap for customers by providing technical know-how
• Act as key technical conduit between Commercial & Operational Teams to provide best level of customer service to International customers
• Develop Roadmap through current state / future state gap analysis of current customer technical training support
• Work with identified Divisional SMEs to establish common/uniform package of training
• Ability to travel internationally – maximum 20% of the time

Personal Characteristics (Attitude)

• A good attention to detail, with a strong process driven mind-set,
• Great interpersonal skills and enjoy finding solutions to issues, adding value to an organisation. Clear emotional intelligence.
• Ability to think and work independently, alongside also being able to work collaboratively as part of a team
• Excellent written and oral communication skills
• Comfortable forming and maintaining strong stakeholder relationships at all levels
• Adaptable, and able to deal effectively and quickly to change
• Positive, with a “Go get” attitude

Education & Experience (Knowledge & Skills)

• Qualified Engineer with strong mechanical/electrical design background
• Practical ‘hands-on’ mindset to enable practical technical & training support
• Strong awareness of compliance & approval process for NPD
• Demonstrate excellent project management skills and a strong ability to prioritise.
• Good communication skills, and ability to explain complex matters to non-financial management.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

We are seeking a proactive and detail-oriented Purchasing Assistant to support our procurement team across all functions. This role involves assisting in the sourcing and expediting of goods to meet the company’s operational and strategic requirements, with careful consideration of cost, quality, delivery timelines, service levels, and supply continuity.

The successful candidate will collaborate closely with buyers to resolve invoice queries related to the purchase ledger and will be responsible for general administrative support and data analysis to ensure efficient procurement processes.

Essential Duties

• Assisting with the procurement of goods and services to support operational sites across the Prism Group.
• Expedite Purchase Orders and update delivery dates and maintain accurate system information.
• Proactively identify potential supply chain and or quality issues, communicate delays or supplier-related concerns to the team in a timely manner, and support the resolution of problems to ensure continuity of operations.
• Take ownership of updating the divisional price matrix and KPI sheet with new pricing where required
• Assist in working closely with the Finance Team, ensuring any invoice queries or NDIs are actioned daily and responses provided within agreed timescales.
• Support Research & Development Projects costing, whilst adhering to timeline and project milestones
• Support data analysis and maintenance within the procurement function, in line with the group objectives

Personal Characteristics

• Able to thrive in a dynamic and fast-paced environment.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Excellent written and verbal skills.
• Outstanding data analysis capability

Education & Experience

• Work experience as a procurement assistant or similar role
• Proficient in Microsoft Office applications:  Particularly Excel
• Familiar with quality and regulatory requirements and standards, i.e. ISO9001, ISO13485, PPAP, QMS
• Good understanding of supply chain procedures and planning methodologies
• Experience of MRP/ERP Database Systems

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Reports to Customer service manager

The purpose of the role is to:

Ensure excellent customer service and minimise costs by responding efficiently and diligently to Harvest Healthcare’s customer orders and enquiries.

PRIMARY RESPONSIBILITIES

• Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
• Work effectively with Business Development Manager to deliver results.
• Provide a consistent and excellent service to customers.
• Solve queries for customers.
• Process customer orders,
• Provide customer quotes,
• Provide customers with product info.
• Deal with emails/phone calls for customer service in general,
• Communicate with distributor/dealer accounts, to identify needs/problems, and propose solutions, to help develop business/grow sales,
• Relevant data inputting into Sage and CRM,
• Manage POD’s and provide for customers on request,
• Following queries through to a conclusion,
• Liaise effectively with other departments,
• Support customer services dept with export, projects, customer portal orders and queries,

Person Specification

The person will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour expected by Harvest Healthcare. The person will also have a desire to take ownership to solve queries, and a desire to proactively develop business with distributor/dealer accounts.

• Strong customer focus: passionate about customers and the service we provide,
• Has gained relevant experience in a customer service or administration role,
• “Can do” attitude, decisive with the desire to make things happen,
• “Go to” person to resolve daily issues and priorities,
• Shows initiative, and proactively proposes solutions to help develop business/grow sales,
• The ability to take ownership and to be pro-active in improving efficiency and performance,
• Credible and confident with customers, suppliers, staff colleagues,
• Has a strong, confident personality with excellent communication skills,
• Is a team player who likes to engage with and support business colleagues,
• A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines,
• Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
• Able to effectively multi-task and handle periods of high workload,
• Able to use a Sage system and a CRM system.