Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

We are seeking a Quality Engineer to ensure that our mechanical assembly manufacturing processes and products meet the highest quality standards. The ideal candidate will focus on process improvement, defect reduction, and compliance with industry regulations while working closely with production, design, and supplier teams.

Essential Duties

• Develop, implement, and maintain quality control procedures and standards for mechanical assembly processes.
• Conduct root cause analysis (RCA) and corrective/preventive actions (CAPA) to address defects and process inefficiencies.
• Perform process audits, first article inspections (FAI), and final product inspections to ensure compliance with specifications.
• Collaborate with production and engineering teams to implement lean manufacturing and continuous improvement initiatives.
• Monitor and analyse quality metrics (e.g., defect rates, scrap rates, rework trends) to drive improvements.
• Ensure compliance with ISO 9001, ISO 13485, or other industry standards.
• Develop and maintain PFMEA (Process Failure Mode and Effects Analysis) and control plans.
• Manage and resolve supplier quality issues, including performing supplier audits and developing quality agreements.
• Train production staff on quality procedures, defect identification, and best practices.
• Support new product introduction (NPI) by validating quality requirements and inspection criteria.

Personal Characteristics

• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.

Education & Experience

• Bachelor’s degree in mechanical engineering, Industrial Engineering, or a related field.
• Proven experience in quality engineering within a mechanical assembly manufacturing environment.
• Strong knowledge of quality tools and methodologies, such as 8D, Six Sigma, FMEA, SPC, and PPAP.
• Familiarity with GD&T (Geometric Dimensioning and Tolerancing) and metrology techniques.
• Proficiency in ISO 9001, AS9100, or other quality management systems.
• Experience with statistical analysis tools (Minitab, JMP) and ERP/MRP systems.
• Excellent problem-solving skills with a hands-on approach to quality improvement.
• Strong communication and teamwork abilities, with experience working cross-functionally.
• Certification in Lean Six Sigma (Green Belt or higher).
• Experience with APQP (Advanced Product Quality Planning) and PPAP (Production Part Approval Process).
• Knowledge of automated inspection systems and Industry 4.0 quality technologies.
• Experience in customer and supplier quality management.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

We are seeking a skilled and motivated individual to join our team as a QHSE Manager, working within operations this role will work with all areas of the manufacturing team in ensuring a good health & safety culture is built and maintained throughout the business and be responsible for deploying Prism Medical’s quality management system. Driving updates and changes to the system and ensuring all department managers understand requirements. I.e. quality failures analysis, cost of poor quality etc.

Essential Duties

• Lead driving a culture of health & safety and quality across both manufacturing sites.
• Effectively lead and deploy the quality team (x4) to achieve quality KPI targets.
• Reporting of accidents and incidents and supporting staff in carrying out accident investigations.
• Ensure the business QMS is up to date and being followed by departments.
• Key contact for customer and external body complaints and assisting / directing operations staff in their investigations.
• Carrying out toolbox talks and give guidance and direction on health & safety and quality related matters.
• Guiding department heads to help build health & safety awareness within their departments.
• Liaise with suppliers on ongoing performance and resolution of supplier quality issues.
• Create reports on site health & safety, quality & environmental performance, for review at senior management and board level.
• Support operations director in monitoring and driving improvements to achieve health & safety, quality & environmental KPIs.
• Work with operations staff to carry out health and safety risk assessments of onsite processes.
• Work as part of the team producing FMEAs, risk management plans and risk management reports.
• Liaise with group compliance staff to ensure all product regulatory requirements are met.
• Lead the internal auditing team for all manufacturing sites and ensure completion of the audit schedule.
• Liaise with suppliers on PPAP requirements and new product introduction.
• Support operations teams in creation of SOPs.
• Support in producing company literature (instructions for use etc.).
• Liaise with R&D department in the testing of new products.

Personal Characteristics

• High attention to detail and follow through.
• Proactive, relationship oriented and results driven.
• Hands on, “can do” approach with the ability to understand the true issues and identify root causes of problems.
• Comfortable in navigating uncertainty and managing resistance to change.
• Performs well against deadlines.
• Confidence to challenge people’s behaviour.
• Demonstrates customer centric behaviour, empathy & care.
• Demonstrates cultural sensitivity.
• Exceptional listening skills.
• Team Player.

Education & Experience

• Minimum of 5 years’ health & safety, quality & QMS experience required.
• Experience of working in accordance with the requirements of ISO 9001 (ISO13485 & ISO 14001 would be desirable)
• Excellent quality systems knowledge Internal auditing qualified (minimum ISO 9001)
• Experience within Manufacturing
• NEBOSH or IOSH qualified
• Experience working in a HSE responsible role, liaising with suppliers on complaints and PPAP submissions, experience of implementation of QMS within a business and problem-solving techniques. (8D, 5 Whys, Ishikawa etc.)

This role is predominately based at Rhyl, with monthly travel to our site in Bridgend.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Oxford? A part of Prism Healthcare

Oxford, is one of the most trusted names in patient handling, placing the well-being of others at the centre of everything we do. With a heritage spanning over 70 years, we strive to bring innovation to all our patient lift and transfer solutions, helping caregivers and care facilities deliver better care.

Essential Duties

• Responding to, troubleshooting, and solving customer queries
• Site visits to support customers with product performance and technical issues
• Supporting the investigation of customer complaints and products returned under warranty
• Conducting customer training sessions for the maintenance, inspection, commissioning, and installation of Oxford products
• Leading and supporting content compilation for product support and technical documentation
• First Article Inspection (FAI) of inbound medical device products and component parts
• Product rework activity to support the Warranty function
• Supportive input into Corrective and Preventative Action (CAPA)
• Product testing to appropriate industry standards
• Creation and on-going auditing of management system procedures
• Input into the company’s Continual Improvement Program
• Administration of CE Technical Files
• Knowledge and awareness of ISO 9001 and ISO 13485 to MDR/2017/745 requirements

Personal Characteristics

• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• Team player but able to work independently.
• Excellent written and verbal skills.

Education & Preferred Skills

• GCSEs in English and Maths
• Engineering experience
• Technically minded
• Problem solver

Location: Based out of Drakes Broughton, Pershore, WR10 2AG. Occasional travel required

Reporting to: UK Marketing Manager with a dotted line to the Quality, Regulatory & Conformance Manager.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Long Service Awards
• Holiday Purchase Scheme
• Employee Recognition Awards

Field Service Engineer based in Postcodes RG, SL, GU.

To join a team of dedicated service engineers and sales representatives in offering a wide range of equipment and services to our care and nursing home customers.
MAIN RESPONSIBILITIES
• Carry out planned and preventative maintenance, LOLER inspections, and other service activities on Harvest Healthcare’s range of products as well as on competitors’ products covered by Harvest Healthcare’s service contracts. This requires you to follow logical and systematic steps to test equipment and diagnose any potential or existing faults while working in a Safe and Cost-effective manner.
• Actively promote and fulfill Harvest Healthcare’s Preventive Maintenance offer.
• Recommend repairs and improvements to the customer and provide quotations on prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits and upgrades to improve the functionality of the equipment.
• Work in close cooperation with the sales force so that potential sales opportunities and leads outside of your scope can be captured and managed internally.
• To develop full knowledge of Harvest Healthcare’s products. You also keep up to date with the care home equipment developments and our competitors’ product and service offers.
• Responsible to maintain the company vehicle, its stock, and tools as well as your company phone, tablet/laptop in good working order.
• Responsible for accurate timesheet reporting, correctly detailing job numbers, recording travel time, tagging and labelling equipment, etc.
• Provide out-of-hours cover on a call-out rota.
CANDIDATE PROFILE
• As a Harvest Healthcare representative, you will act courteously and professionally at all times.
• You are responsible, reliable, punctual, and trustworthy
• You are experienced in following Health and Safety guidelines and are experienced in making appropriate Risk Assessments and you ensure that you work safely.
• Strong customer focus; passionate about customers and the service you provide as a Harvest Healthcare Engineer.
• Results orientated, you aim to carry out work to a high standard within the allocated time and costs.
• You are diligent and have keen attention to detail. Your work is precise, and your documentation is detailed and accurately records the required information.
• You show initiative and a “Can Do” attitude to problem-solving and maximise your First Time-Right.
• Able to identify and develop new ways of working.
• Eager to learn and develop new skills both in technical and commercial-related matters.
• Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is essential.
• Able and willing to stay away overnight to cover more remote work to maximise time on site and reduce travel time in own area and when working in other engineers’ areas.
• Formal education in Electrical, Mechanical, and/or Hydraulic Engineering is preferred although a full company induction and training will be provided.
• GCSEs at C /equivalent or better would be desirable.
• Clean driving license and possession of other operating licenses e.g., Forklift operator could also be of benefit
• DBS/CRB checked to enable working in sensitive environments with vulnerable people.
• Able to work on your own, managing your time and workload accordingly.
• Able to develop good working relationships with other Harvest Healthcare Engineers and colleagues and with our customers.

Field Service Engineer based in Postcodes DT, BH, BA, SO, PO.

To join a team of dedicated service engineers and sales representatives in offering a wide range of equipment and services to our care and nursing home customers.
MAIN RESPONSIBILITIES
• Carry out planned and preventative maintenance, LOLER inspections, and other service activities on Harvest Healthcare’s range of products as well as on competitors’ products covered by Harvest Healthcare’s service contracts. This requires you to follow logical and systematic steps to test equipment and diagnose any potential or existing faults while working in a Safe and Cost-effective manner.
• Actively promote and fulfill Harvest Healthcare’s Preventive Maintenance offer.
• Recommend repairs and improvements to the customer and provide quotations on prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits and upgrades to improve the functionality of the equipment.
• Work in close cooperation with the sales force so that potential sales opportunities and leads outside of your scope can be captured and managed internally.
• To develop full knowledge of Harvest Healthcare’s products. You also keep up to date with the care home equipment developments and our competitors’ product and service offers.
• Responsible to maintain the company vehicle, its stock, and tools as well as your company phone, tablet/laptop in good working order.
• Responsible for accurate timesheet reporting, correctly detailing job numbers, recording travel time, tagging and labelling equipment, etc.
• Provide out-of-hours cover on a call-out rota.
CANDIDATE PROFILE
• As a Harvest Healthcare representative, you will act courteously and professionally at all times.
• You are responsible, reliable, punctual, and trustworthy
• You are experienced in following Health and Safety guidelines and are experienced in making appropriate Risk Assessments and you ensure that you work safely.
• Strong customer focus; passionate about customers and the service you provide as a Harvest Healthcare Engineer.
• Results orientated, you aim to carry out work to a high standard within the allocated time and costs.
• You are diligent and have keen attention to detail. Your work is precise, and your documentation is detailed and accurately records the required information.
• You show initiative and a “Can Do” attitude to problem-solving and maximise your First Time-Right.
• Able to identify and develop new ways of working.
• Eager to learn and develop new skills both in technical and commercial-related matters.
• Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is essential.
• Able and willing to stay away overnight to cover more remote work to maximise time on site and reduce travel time in own area and when working in other engineers’ areas.
• Formal education in Electrical, Mechanical, and/or Hydraulic Engineering is preferred although a full company induction and training will be provided.
• GCSEs at C /equivalent or better would be desirable.
• Clean driving license and possession of other operating licenses e.g., Forklift operator could also be of benefit
• DBS/CRB checked to enable working in sensitive environments with vulnerable people.
• Able to work on your own, managing your time and workload accordingly.
• Able to develop good working relationships with other Harvest Healthcare Engineers and colleagues and with our customers.

Role Purpose: The Service Team Leader will support the Service Team Manager in overseeing the day-to-day operations of the service executive team. Acting as a first point of contact for the team, the Team Leader will help manage workload distribution, provide guidance and support, ensure continuity during absences, and contribute to building a cohesive, collaborative working culture. This role is ideal for someone who enjoys being hands-on, thrives in a team environment, and is looking to step into a leadership position with real impact.

Key Responsibilities:

• Act as a deputy to the Service Team Manager, providing support and cover where needed.

• Support the allocation and coordination of care home service accounts to ensure an even, efficient distribution of workload.

• Monitor workloads, flag capacity issues, and help implement improvements to workflow.

• Provide first-line support and guidance to Service Account Executives on operational queries and processes.

• Champion a team “buddy system” to ensure continuity during absence and encourage cross-skilling.

• Help embed a culture of shared responsibility, knowledge-sharing, and team cohesion.

• Liaise with internal departments (e.g. IT, Operations, Field Teams) to help resolve service-related issues.

• Support onboarding and mentoring of new team members.

• Identify training needs and contribute to upskilling the team.

• Contribute to system and process improvements, including those related to new IT tools.• Assist in reporting on service delivery metrics and team performance as required.

Skills & Experience Required:

• Experience working with or supporting customers in the care home, health or service industry.

• Strong customer focus, passionate about customer service.

• Strong organisational skills with the ability to manage multiple tasks and priorities.

• Confident communicator with a positive, supportive approach.

• A natural team player who encourages collaboration and mutual support.

• Ability to solve problems proactively and support others to do the same.

• Ability to handle sensitive information with discretion.

We are recruiting Field Engineers in the following Postcodes:

East Midlands – NG, PE

South-West – TA, EX, TQ, PL

To join a team of dedicated service engineers and sales representatives in offering a wide range of equipment and services to our care and nursing home customers.

MAIN RESPONSIBILITIES

• Carry out planned and preventative maintenance, LOLER inspections, and other service activities on Harvest Healthcare’s range of products as well as on competitors’ products covered by Harvest Healthcare’s service contracts. This requires you to follow logical and systematic steps to test equipment and diagnose any potential or existing faults while working in a Safe and Cost-effective manner.
• Actively promote and fulfill Harvest Healthcare’s Preventive Maintenance offer.
• Recommend repairs and improvements to the customer and provide quotations on prospective work such as replacement of wear and tear parts to avoid breakdowns between service visits and upgrades to improve the functionality of the equipment.
• Work in close cooperation with the sales force so that potential sales opportunities and leads outside of your scope can be captured and managed internally.
• To develop full knowledge of Harvest Healthcare’s products. You also keep up to date with the care home equipment developments and our competitors’ product and service offers.
• Responsible to maintain the company vehicle, its stock, and tools as well as your company phone, tablet/laptop in good working order.
• Responsible for accurate timesheet reporting, correctly detailing job numbers, recording travel time, tagging and labelling equipment, etc.
• Provide out-of-hours cover on a call-out rota.

CANDIDATE PROFILE

• As a Harvest Healthcare representative, you will act courteously and professionally at all times.
• You are responsible, reliable, punctual, and trustworthy
• You are experienced in following Health and Safety guidelines and are experienced in making appropriate Risk Assessments and you ensure that you work safely.
• Strong customer focus; passionate about customers and the service you provide as a Harvest Healthcare Engineer.
• Results orientated, you aim to carry out work to a high standard within the allocated time and costs.
• You are diligent and have keen attention to detail. Your work is precise, and your documentation is detailed and accurately records the required information.
• You show initiative and a “Can Do” attitude to problem-solving and maximise your First Time-Right.
• Able to identify and develop new ways of working.
• Eager to learn and develop new skills both in technical and commercial-related matters.
• Trained and experienced in carrying out LOLER tests on Care Home or similar equipment is essential.
• Able and willing to stay away overnight to cover more remote work to maximise time on site and reduce travel time in own area and when working in other engineers’ areas.
• Formal education in Electrical, Mechanical, and/or Hydraulic Engineering is preferred although a full company induction and training will be provided.
• GCSEs at C /equivalent or better would be desirable.
• Clean driving license and possession of other operating licenses e.g., Forklift operator could also be of benefit
• DBS/CRB checked to enable working in sensitive environments with vulnerable people.
• Able to work on your own, managing your time and workload accordingly.
• Able to develop good working relationships with other Harvest Healthcare Engineers and colleagues and with our customers.

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

As a Development Engineer, you will be responsible for New Product Development as well as supporting existing Product improvement changes within the R&D department. This is a fast moving environment where you need to be able to focus on many differing priorities during the day, whilst maintaining a calm and consistent approach with all employees. You will be responsible for using a variety of tools to ensure we develop the very best products at the most economic and viable cost in a suitably defined timeframe.

You will need to be comfortable liaising with all other departments across site and the larger business such as our sales, purchasing, quality and manufacturing teams. You will also be required to provide updates on projects both weekly and monthly to various teams.

Essential Duties

• Essential duties will include, but not limited to the following:-          
• Design Products or components using Solidworks software and present updates within NPD Monthly meetings.
• Produce drawings and specifications to enable the procurement and factory to manufacture product.
• Support the factory with all relevant product queries.
• Product development to meet various regulatory ISO standards.
• Produce and update Product Technical files.
• Scheduling and maintaining of set Project timelines.
• Producing and present updates of live projects.
• Attend ECR meetings and update documentation as appropriate
• Engage with Continuous Improvement activities.
• Research competitor products for addition design benefits.
• Perform such tasks as may be necessary for smooth operation of the factory or company.
• Work within a Group Environment of several divisions located throughout the UK across a large variety of products.

Personal Characteristics

• Impeccable attention for detail and forward-thinking.
• Able to thrive in a dynamic and fast-paced environment.
• Integrity, initiative and focus.
• Proactive, with good problem-solving skills, able to make decisions independently.
• ‘Right first time’ mentality.
• Team player but able to work independently.
• Flexible approach to work and working hours.
• Excellent written and verbal skills.
• Broad understanding of Engineering Processes.
• Hands on approach during prototyping / training stages

Education & Experience

• Minimum of 3 years Design engineering experience
• Proven track record of introducing new products to range.
• Product development management experience.
• Technical qualification in an engineering discipline – minimum of HNC in Engineering.
• Proficient in Microsoft Office applications: PowerPoint, Word and particularly Excel as well as Solidworks experience.
• Awareness of general manufacturing techniques and methods.
• Commercial awareness of product costing.

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Responsible for the Service/Repair and Installation/Removal of ceiling track hoisting systems and Stair Lifts using a varied range of fixing methods. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can-Do attitude to problem solving with a tenacious attitude to achieving the assigned daily workload.

Essential Duties including but not limited to: 

• Continually support and develop a culture of the customer comes first attitude.
• Ensure Health and Safety practices are continually followed.
• Responsible for achieving the daily assigned installation/removal workload of fixed equipment.
• Responsible for meeting the daily service maintenance and repair schedule.
• Weight testing equipment to Loler guidelines
• Completion of Field service visits via smart phone PDA device
• Managing van stock levels and consumables always ensuring that the required stock levels are maintained in line with achieving a first-time fix and achieving installation/removal assigned daily workload.
• Always adhere to Risk/Method Statements and contract Operating Procedures
• Effectively communicate/escalate issues to the back-office scheduling team, Assessor or OT with a view to suggesting alternate installation methods and solutions to ensure the installation of the assigned workload.
• Participate in the company 24/7/365 call out rota and act as support in times of business need •           Undertaking on minor electrical works in line with Part P electrical certification • Completion of work via smart phone PDA device.
• Rectification of snag / remedial works.

Education and Experience 

• Highly experienced Mechanical / Electrical skills.
• Use of multi-meter / general hand tools.
• Previous installation engineer of 2+ years
• Experience of working in patient care environment.
• General understanding of building structures and fixing methods.
• Happy working at height

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

The Role

Prism Healthcare are looking for a infrastructure engineer to join their team in Rotherham to work across their group of companies providing 1^st & 2^nd level technical support as well as delivery of infrastructure and network changes within physical and virtual locations. 

Key Responsibilities:

• Provide 1^st and 2^nd line technical support professionally and efficiently, maintaining a high degree of customer service
• Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement.
• Provide maintenance and development of LAN and WAN infrastructure.
• Support the IT Helpdesk function, ensuring user requests are resolved to agreed service levels.
• Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk.
• Promote and develop the use of the IT Systems in a secure manner to generate efficiency improvements.
• Support Group Azure environment and assist with applying policies and changes within this environment. 
• Play key role in delivering Group-wide IT Infrastructure strategy

Essential skills: Must have a good foundation in the following areas:

• MS Office 365 configuration, and administration.
• Previous experience in a 2nd/ 3rd Line IT Support / Systems Administrator / Infrastructure Engineer capacity.
• Experience of Microsoft Server support and administration
• Knowledge of Azure Virtual Services including VMs, VPN and consumption management. 
• Endpoint security and response and Endpoint Management
• Microsoft Active Directory support and administration
• Group policy administration, PowerShell and scripting
• TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration.
• Cyber security awareness and incident response
• Firewall management and configuration
• Creating technical documentation
• Capable of clear and accurate communication, both written and verbal. • Full Driving License – Willingness to travel 

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme