Why Prism Healthcare

We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.  The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.

Role Description

We are seeking a proactive and detail-oriented Purchasing Assistant to support our procurement team across all functions. This role involves assisting in the sourcing and expediting of goods to meet the company’s operational and strategic requirements, with careful consideration of cost, quality, delivery timelines, service levels, and supply continuity.

The successful candidate will collaborate closely with buyers to resolve invoice queries related to the purchase ledger and will be responsible for general administrative support and data analysis to ensure efficient procurement processes.

Essential Duties

• Assisting with the procurement of goods and services to support operational sites across the Prism Group.
• Expedite Purchase Orders and update delivery dates and maintain accurate system information.
• Proactively identify potential supply chain and or quality issues, communicate delays or supplier-related concerns to the team in a timely manner, and support the resolution of problems to ensure continuity of operations.
• Take ownership of updating the divisional price matrix and KPI sheet with new pricing where required
• Assist in working closely with the Finance Team, ensuring any invoice queries or NDIs are actioned daily and responses provided within agreed timescales.
• Support Research & Development Projects costing, whilst adhering to timeline and project milestones
• Support data analysis and maintenance within the procurement function, in line with the group objectives

Personal Characteristics

• Able to thrive in a dynamic and fast-paced environment.
• Exceptional customer service – both internally & externally.
• Team player but able to work independently.
• Excellent written and verbal skills.
• Outstanding data analysis capability

Education & Experience

• Work experience as a procurement assistant or similar role
• Proficient in Microsoft Office applications:  Particularly Excel
• Familiar with quality and regulatory requirements and standards, i.e. ISO9001, ISO13485, PPAP, QMS
• Good understanding of supply chain procedures and planning methodologies
• Experience of MRP/ERP Database Systems

So.. why us?

Alongside working in a supportive and friendly environment, you’ll also receive:

• Competitive Salary, paid monthly
• Ongoing training and development
• 25 days holiday, plus bank holidays
• Pension Scheme, matched contribution/salary sacrifice
• Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
• Life Assurance Scheme
• Long Service Awards
• Holiday Purchase Scheme

Reports to Customer service manager

The purpose of the role is to:

Ensure excellent customer service and minimise costs by responding efficiently and diligently to Harvest Healthcare’s customer orders and enquiries.

PRIMARY RESPONSIBILITIES

• Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
• Work effectively with Business Development Manager to deliver results.
• Provide a consistent and excellent service to customers.
• Solve queries for customers.
• Process customer orders,
• Provide customer quotes,
• Provide customers with product info.
• Deal with emails/phone calls for customer service in general,
• Communicate with distributor/dealer accounts, to identify needs/problems, and propose solutions, to help develop business/grow sales,
• Relevant data inputting into Sage and CRM,
• Manage POD’s and provide for customers on request,
• Following queries through to a conclusion,
• Liaise effectively with other departments,
• Support customer services dept with export, projects, customer portal orders and queries,

Person Specification

The person will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour expected by Harvest Healthcare. The person will also have a desire to take ownership to solve queries, and a desire to proactively develop business with distributor/dealer accounts.

• Strong customer focus: passionate about customers and the service we provide,
• Has gained relevant experience in a customer service or administration role,
• “Can do” attitude, decisive with the desire to make things happen,
• “Go to” person to resolve daily issues and priorities,
• Shows initiative, and proactively proposes solutions to help develop business/grow sales,
• The ability to take ownership and to be pro-active in improving efficiency and performance,
• Credible and confident with customers, suppliers, staff colleagues,
• Has a strong, confident personality with excellent communication skills,
• Is a team player who likes to engage with and support business colleagues,
• A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines,
• Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
• Able to effectively multi-task and handle periods of high workload,
• Able to use a Sage system and a CRM system.