Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Description
We are looking for a Production Engineer with expertise in mechanical assembly manufacturing to optimise our production processes, improve efficiency, and ensure high-quality output. The ideal candidate will work closely with design, quality, and maintenance teams to enhance assembly line performance, reduce waste, and implement lean manufacturing principles.
Essential Duties
- Develop, optimise, and oversee mechanical assembly processes to improve efficiency and productivity.
- Identify and implement lean manufacturing and continuous improvement initiatives (Kaizen, 5S, Six Sigma).
- Troubleshoot assembly line issues, ensuring minimal downtime and maximum output.
- Collaborate with design and R&D teams to refine product manufacturability and assembly techniques.
- Ensure compliance with safety, quality, and environmental regulations (ISO 9001, ISO 45001, etc.).
- Develop and maintain standard operating procedures (SOPs), work instructions, and process flow documentation.
- Implement automation and robotics where applicable to improve efficiency.
- Analyse production data and KPIs to drive continuous improvement strategies.
- Work with the maintenance team to implement preventative maintenance plans for assembly equipment.
- Train production operators on best practices, safety procedures, and process improvements.
Requirements
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or Manufacturing Engineering.
- Proven experience in mechanical assembly manufacturing (e.g., automotive, aerospace, machinery, or consumer products).
- Strong knowledge of assembly line balancing, ergonomics, and process optimization.
- Familiarity with lean manufacturing, Six Sigma methodologies, and root cause analysis (RCA).
- Proficiency in CAD software (AutoCAD, SolidWorks) and manufacturing simulation tools.
- Experience working with ERP/MRP systems for production planning.
- Excellent problem-solving skills and hands-on approach to production challenges.
- Strong communication and leadership skills, with the ability to work cross-functionally.
- Understanding of DFM (Design for Manufacturing) and DFA (Design for Assembly) principles.
Education & Experience (Knowledge & Skills)
- Certification in Lean Six Sigma (Green Belt or higher).
- Experience with automation, robotics, and Industry 4.0 technologies.
- Knowledge of welding, fastening, and adhesive bonding techniques used in mechanical assemblies.
- Previous experience in high-volume or precision assembly environments.
So.. why us?
Alongside working in a supportive and friendly environment, you’ll also receive:
- Competitive Salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Long Service Awards
- Holiday Purchase Scheme
We are on the look out for a Technical Development Manager to join our team!
Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Description
The role, Technical Development Manager – Export & Training, reports into the overall Group Head of R&D and has responsibility for being the key technical support for Export markets and the development of a standardised approach to technical training across the Group.
The role is a new role for the business and will develop as time progresses but with a clear link to the 3 year strategic roadmap. As outlined in the roadmap, the role will work towards a number of key business priorities as outlined below
Year 1: the focus will be on development & support to the US market, and largest international customers. In addition, the role will develop the roadmap for the future standardisation of all technical training across the Group working with nominated SMEs in each Division.
Year 2: As US support is established and momentum builds then more focus would be on other international customers and progression on the Prism Healthcare Training Academy
Year 3 & Ongoing: Maintain export relationship on a more planned basis and continued development of Training Academy.
This role will predominately be based at one of our UK sites, with international travel required throughout the year.
Essential Duties
- Build strong trusted relationships & provide expert technical support to International customers based on business priorities
- Develop technical roadmap for customers by providing technical know-how
- Act as key technical conduit between Commercial & Operational Teams to provide best level of customer service to International customers
- Develop Roadmap through current state / future state gap analysis of current customer technical training support
- Work with identified Divisional SMEs to establish common/uniform package of training
- Ability to travel internationally – maximum 20% of the time
Personal Characteristics (Attitude)
- A good attention to detail, with a strong process driven mind-set,
- Great interpersonal skills and enjoy finding solutions to issues, adding value to an organisation. Clear emotional intelligence.
- Ability to think and work independently, alongside also being able to work collaboratively as part of a team
- Excellent written and oral communication skills
- Comfortable forming and maintaining strong stakeholder relationships at all levels
- Adaptable, and able to deal effectively and quickly to change
- Positive, with a “Go get” attitude
Education & Experience (Knowledge & Skills)
- Qualified Engineer with strong mechanical/electrical design background
- Practical ‘hands-on’ mindset to enable practical technical & training support
- Strong awareness of compliance & approval process for NPD
- Demonstrate excellent project management skills and a strong ability to prioritise.
- Good communication skills, and ability to explain complex matters to non-financial management.
So.. why us?
Alongside working in a supportive and friendly environment, you’ll also receive:
- Competitive Salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Long Service Awards
- Holiday Purchase Scheme
Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Description
We are seeking a proactive and detail-oriented Purchasing Assistant to support our procurement team across all functions. This role involves assisting in the sourcing and expediting of goods to meet the company’s operational and strategic requirements, with careful consideration of cost, quality, delivery timelines, service levels, and supply continuity.
The successful candidate will collaborate closely with buyers to resolve invoice queries related to the purchase ledger and will be responsible for general administrative support and data analysis to ensure efficient procurement processes.
Essential Duties
- Assisting with the procurement of goods and services to support operational sites across the Prism Group.
- Expedite Purchase Orders and update delivery dates and maintain accurate system information.
- Proactively identify potential supply chain and or quality issues, communicate delays or supplier-related concerns to the team in a timely manner, and support the resolution of problems to ensure continuity of operations.
- Take ownership of updating the divisional price matrix and KPI sheet with new pricing where required
- Assist in working closely with the Finance Team, ensuring any invoice queries or NDIs are actioned daily and responses provided within agreed timescales.
- Support Research & Development Projects costing, whilst adhering to timeline and project milestones
- Support data analysis and maintenance within the procurement function, in line with the group objectives
Personal Characteristics
- Able to thrive in a dynamic and fast-paced environment.
- Exceptional customer service – both internally & externally.
- Team player but able to work independently.
- Excellent written and verbal skills.
- Outstanding data analysis capability
Education & Experience
- Work experience as a procurement assistant or similar role
- Proficient in Microsoft Office applications: Particularly Excel
- Familiar with quality and regulatory requirements and standards, i.e. ISO9001, ISO13485, PPAP, QMS
- Good understanding of supply chain procedures and planning methodologies
- Experience of MRP/ERP Database Systems
So.. why us?
Alongside working in a supportive and friendly environment, you’ll also receive:
- Competitive Salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Long Service Awards
- Holiday Purchase Scheme
Reports to Customer service manager
The purpose of the role is to:
Ensure excellent customer service and minimise costs by responding efficiently and diligently to Harvest Healthcare’s customer orders and enquiries.
PRIMARY RESPONSIBILITIES
- Carry out the directions of the Customer Services Manager and the Internal Sales Manager.
- Work effectively with Business Development Manager to deliver results.
- Provide a consistent and excellent service to customers.
- Solve queries for customers.
- Process customer orders,
- Provide customer quotes,
- Provide customers with product info.
- Deal with emails/phone calls for customer service in general,
- Communicate with distributor/dealer accounts, to identify needs/problems, and propose solutions, to help develop business/grow sales,
- Relevant data inputting into Sage and CRM,
- Manage POD’s and provide for customers on request,
- Following queries through to a conclusion,
- Liaise effectively with other departments,
- Support customer services dept with export, projects, customer portal orders and queries,
Person Specification
The person will be enthusiastic and have the personal desire to deliver outstanding customer experience whilst demonstrating the attitudes and behaviour expected by Harvest Healthcare. The person will also have a desire to take ownership to solve queries, and a desire to proactively develop business with distributor/dealer accounts.
- Strong customer focus: passionate about customers and the service we provide,
- Has gained relevant experience in a customer service or administration role,
- “Can do” attitude, decisive with the desire to make things happen,
- “Go to” person to resolve daily issues and priorities,
- Shows initiative, and proactively proposes solutions to help develop business/grow sales,
- The ability to take ownership and to be pro-active in improving efficiency and performance,
- Credible and confident with customers, suppliers, staff colleagues,
- Has a strong, confident personality with excellent communication skills,
- Is a team player who likes to engage with and support business colleagues,
- A hands-on, structured, and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines,
- Diligent and has a keen attention to detail. Work is precise and avoids administrative oversights,
- Able to effectively multi-task and handle periods of high workload,
- Able to use a Sage system and a CRM system.
