May
22
Credit Controller
By leigh-fallas
  • Role Description
  • Working within a small team, you will be responsible for a proportion of the ledger for a wide range of customers in both the private and public sectors ensuring all debts are collected within the terms on the accounts, chasing internal and external customers for resolution on queries or account issues.
  •  You will be expected to manage a busy and varied daily workload, within tight timelines and to a high level of accuracy. Excellent interpersonal skills alongside the capability to manage and prioritise workload effectively is essential.
  • Essential Duties
  1. Credit Assessments:
    • Checking Customer’s Credit: Reviewing the creditworthiness of customers based on industry standards.
    • Approving or Denying Credit: Making decisions on whether to approve or deny credit to customers.
  2. Payment Plans and Terms:
    • Negotiating Payment Plans: Working with customers to establish payment plans and terms.
    • Setting Up Repayments: Ensuring that customers adhere to agreed-upon repayment schedules.
    • Working with Debt Counsellors: Collaborating with debt counselors to manage repayment arrangements.
  3. Timely Payments and Overdue Invoices:
    • Ensuring On-Time Payments: Monitoring customer payments and ensuring they pay on time.
    • Charging for Overdue Invoices: Applying charges for overdue invoices.
    • Legal Proceedings: Initiating legal proceedings if clients fail to pay their debts promptly.
  4. Record Keeping and System Maintenance:
    • Maintaining Accurate Records: Keeping detailed records of credit transactions and customer interactions.
    • Implementing Changes: Implementing changes in the company’s credit control system.
  5. Collaboration and Communication:
    • Liaising with Solicitors and Bailiffs: Coordinating with legal professionals when necessary.
    • Regular Communication: Regularly communicating with clients, customers, and colleagues.
    • Teamwork: Working as part of a team.
  • Education & Experience (Knowledge & Skills)
  • Experience in a customer-facing or financial services environment (preferred but not essential).
  • Ideally previous credit control / sales ledger experience is essential. 
  • Experience of chasing debt in the Public /Private Sector.
  • GCSE in Maths and English is essential.
  • Desirable
  • Experience of Sage and Access would be beneficial but not essential.
  • Personal Characteristics (Attitude)
  • Strong communication and interpersonal skills.
  • A clear and confident telephone manner.
  • Confident email communicator with strong literacy skills.
  • Ability to communicate effectively with a varied range of customers.
  • Ability to work independently and also collaboratively as part of a team.
  • Excellent attention to detail.
  • Ability to prioritise, multi-task and meet deadlines.

Competent with Microsoft Word, Excel and Outlook

May
03
Billing Team Leader
By leigh-fallas

Role Description

We are currently recruiting for a Billing Team Leader to fill a pivotal role within our company. In this position, you will be instrumental in driving our growth and success. The role will include overseeing our invoicing for both installation and service and repair customers.

We are also looking for someone to drive efficiencies and streamline the billing processes relating to re-occurring billing functions. You will be responsible for ensuring the team are adhering to contract specific requirements and individual SLA`s. Ensuring the highest standard of customer service with both Internal and External customers.

Essential Duties

  • Ensure team productivity to hit daily, weekly, monthly business targets, ensuring they adhere to agreed KPI’s & SLA’s
  • Carry out regular meetings with the team to discuss figures and workloads
  • Provide daily statistical updates to the business including productivity and backlog
  • Attend Internal Onboarding meetings to aid role out of new contracts
  • Prepare for and attend fortnightly meetings to reduce the overall Work in Progress
  • Monitor and manage team telephone statistics
  • Carry out Team Monthly One to Ones
  • Take ownership of escalated complaints
  • Effectively control team overtime budget
  • Carry out Annual Appraisals
  • Recruitment and training of new staff
  • Performance & absence management of Billing Team
  • Problem solving skills, ability to find a solution
  • One on One coaching of the team
  • Ongoing development of the team
  • Quality checks on the Team
  • To embed and sustain “Customer First” mentality and a positive team environment, displaying high levels of motivation
  • To actively promote and manage the process of continuous improvement in customer service throughout the business
  • The ideal candidate will have:
  • Proven experience of Billing/Finance Operations processes
  • Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams.
  • Results-driven mindset, with a focus on achieving targets and exceeding expectations.
  • Ability to thrive in a fast-paced, deadline-driven environment, with a flexible and adaptable approach.
  • Ability to multi-task and remain calm under pressure
  • Ability to identify areas of improvement and efficiencies
  • Ability to use own initiative and make considered decisions
  • Ability to communicate at all levels
  • Ability to flex own management style to support all team members
  • Strong commercial acumen
  • Excellent analytical skills
  • Ability to demonstrate strong stakeholder management
  • Proficient in excel and finance systems
Apr
15
Major Projects Specialist – North
By leigh-fallas
  • Role Description
  • Responsible for assessment & project management of Prism Group products into UK commercial properties in the North of England and Scotland, lead generation of new business opportunities and managing relationships with key project and market stakeholders; architects, builders, FM Companies, project developers, occupational therapists, advocates & end user clients on a local level.
  • Essential Duties
  • Proactively offer Prism’s  ‘Major Projects offering’ to the commercial markets
  • Project management of contracted opportunities including management of 3rd parties
  • Build and maintain new business relationships and build and manage new business pipeline
  • Report; funnel opportunities, estimated values, contracted values, billed values and snagging /compliance issues
  • Provide leadership and support to installation engineers whilst on Major Project’s sites.
  • Quote for works based on plans as provided by builders, Architects, OTs adhering to local pricing structures throughout the defined work area.
  • Attend site meetings with stakeholders as required
  • Work with stakeholders to create the most effective and affordable client solution
  • Ensure that all on site activities are in line with or exceed Prism Group’s quality and HSE procedures, and that all active staff are appropriately accredited and/or trained.
  • Build and maintain good working relationships with stakeholders in order to secure future business
  • Personal administration, time management and office liaison.
  • Personal Characteristics (Attitude)
  • Self starter
  • Detail focussed
  • Flexible approach to working hours – nights away as the role requires
  • Customer first mentality
  • Ability to problem solve when under pressure
  • Ability to make decisions and multi task
  • Professional, positive and constructive communicator
  • Ability to engage with people at all levels
  • Drive to improve within the department and wider business
  • Education & Experience (Knowledge & Skills)
  • A good technical knowledge of products along with fixtures and fittings used within the building trades and the ability to transfer this knowledge across in a way that is understandable for all involved.
  • Ability to use initiative and work independently
  • Good knowledge of the construction & healthcare industries
  • Knowledge of Prism Group Portfolio; products and services
  • Ability to read and interpret technical drawings
  • Maintain appropriate accreditations:
    • Construction Skills Certification Scheme Card (CSCS) Minimum of visitor level
    • SSSTS
  • Full UK Driving Licence
  • High standard of written & verbal communication
  • Good knowledge of Microsoft Office & digitised design software
  • Desirable
  • Previous experience as an assessor for installed product and/or previous experience as an installer.
  • Healthcare/education infrastructure market experience
  • Located in the M62 corridor/North of England
Jan
19
Contracts Manger
By leigh-fallas
  • Role Summary
  • We are seeking a dynamic and proven business leader to develop existing and new contract relationships, own area P&L and work with their team and other business stakeholders to strategically target revenue and profit growth.
  •  
  • Essential Duties
  •  Regional Service Centre team, site and H&S management
  • Lifecycle ownership of area Service & Installation key account contracts
  • Drive joined-up planning approach to area revenue/profit strategy and relationship development
  • Contract P&L improvements – targeted
  • Contract performance monitoring via KPI delivery
  • Reduce profit damage through data and performance analysis
  • Devise, execute and drive contract revenue/profit initiatives
  • Cross and upselling of PHM products/services
  • Drive sticky customer relationships through physical site engagement initiatives
  •  Personal Characteristics (Attitude)
  • ‘Can do’ attitude to achieving
  • Natural leader with strong team development and relationship building skills
  • Clear and effective communicator
  • Collaborator who engages with multiple business stakeholders to achieve
  • Customer first mentality
  • Excellent problem solving skills
  • Professional, positive and constructive communicator
  • Flexible approach to work 

Desirable

Experience of patient lifting and handling equipment/the medical device industry

  •  Essential
  •  Ability to identify trends (e.g. profit damage) through data analysis
  • Experience of finance and budgetary control and ability to manage profit and loss
  • Excellent IT skills, including Microsoft Office suite, with the ability to produce presentations, analyse and report on data
  • Proven record of being responsive and innovative
  • Maintain professional internal and external relationships that meet company core values
  • Have ability to develop business strategy and identify, coordinate and manage change initiatives
  • Demonstrates exceptional organisational and planning skills
Jan
15
Product Engineer
By james-lyon

We are seeking an experienced Production Engineer to join our engineering manufacturing team in a pivotal role focused on existing product development and new product introduction utilising lean manufacturing principles. The ideal candidate will be a proactive problem solver with a strong background in engineering production processes and a passion for driving continuous improvement.  

As Production Engineer, you will play a key role in the development of the existing product range with focus on ‘manufacturability’ driving right-first time, and improved efficiency, developing the manufacturing capabilities of the facilities.  You will be part of a team responsible for successfully launching new products into manufacturing.  Central to all will remain embedding lean practices throughout our operations.

The Rhyl operation accounts for c80% of the £25M turnover and would be the main focus for the role.  Manufacturing processes at Rhyl include CNC machining, (milling and turning), mild steel tube bending and forming, welding (manual and CNC), powder coating, mechanical assembly, testing, inspection and packing.

This is a new role for the business and as such there is limited lean practice established, the opportunity for improvement is vast.  Establishing lean is essential for driving efficiency to reduce product costs, to create the capacity required for the projected organic growth, and the cost-effective re-shoring and development of in-house capabilities.

Essential Duties

Essential duties will include, but not limited to the following:-

  • Lead the seamless introduction of new products into the manufacturing environment, collaborating closely with cross-functional teams including design, R&D, and production.
  • Develop existing manufacturing processes to improve efficiency through the elimination of waste and guided investment in new technology and new capabilities.
  • Work closely with the R&D team to promote product designs for manufacturability, providing valuable input to ensure efficient and cost-effective production processes.
  • Develop and maintain detailed project plans, outlining tasks, timelines, and resource requirements for new product introductions.
  • Utilise lean manufacturing principles to streamline workflows, optimise resource allocation, and reduce waste across the production process.
  • Review existing assets and equipment establishing a risk and suitability matrix, keeping abreast of relevant technology and innovation.
  • Conduct time and motion studies to identify opportunities for process improvement and implement changes to enhance efficiency.
  • Collaborate with production teams to design and implement standardised work procedures, ensuring consistency and adherence to quality standards.
  • Lead root cause analysis efforts for production issues, identifying systemic problems and implementing corrective and preventive actions.
  • Drive the implementation of Six Sigma methodologies and other continuous improvement techniques to achieve operational excellence.
  • Train production operators and technicians on new processes, equipment, and lean manufacturing principles.
  • Participate in cross-functional teams to ensure the successful transfer of products from prototype to full-scale production.
  • Collaborate with quality assurance to establish and maintain quality control processes for new and existing products.
  • Develop and maintain accurate documentation, including process documentation, engineering change orders, and production reports.

Education & Experience

  • Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering, or a related field (or equivalent experience).
  • 10 years of experience in an engineering manufacturing environment, with a focus on new product introduction, process improvement and lean manufacturing.
  • Proven track record of successfully launching new products into engineering manufacturing, meeting project deadlines and quality standards.
  • Strong understanding of lean manufacturing principles, Six Sigma methodologies, and process optimisation techniques.
  • Proficiency in using engineering software and tools for design (Solid Works), CAM.
  • Excellent problem-solving skills with an analytical and data-driven approach.
  • Outstanding interpersonal and communication skills, capable of working collaboratively in cross-functional teams.
  • Familiarity with regulatory and safety standards in manufacturing.
  • Project management skills with the ability to manage complex projects and priorities.
Oct
11
Scheduler
By leigh-fallas

Job Title: Service and Repair Scheduler

Area: Grange Moor Head Office (WF4) postcode

Permanent – Working pattern – Monday to Friday 8-4pm, 9-5pm, 10-6pm on a rota basis

Why Prism Healthcare?

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

Role Description:

Working to business revenue generation targets monitored daily, including number of jobs attended, SLA adherence, engineer productivity

Daily management of your area of WIP – ensuring each job is followed up daily with notes and action. This includes faults, parts fit, servicing, held and quote required jobs

Future planning preventative maintenance work based on historic trends to keep customer compliant and in working order

Scheduling in day and future dated appointments for a team of service engineers, achieving maximum productivity for each engineer by analysing skills, location and KPI for each job

Recording engineer downtime in a labour availability document to be discussed daily, weekly, monthly with Regional Ops Manager.

Highlighting any issues to Regions Ops Manager to minimize downtime and maximize performance (e.g., engineer performance issues, skill set gaps etc.)

Accurate and consistent updating of system databases

Education and Experience

Educated to at least GCSE level, with 3 x A-C passes, 2 of which are in Maths and English.

Experience of working with field-based engineers

Experience of patient lifting, and handling equipment used in the medial healthcare industry

Personal Characteristics

Accurate data entry skills with keen eye for detail

Ability to reprioritise and follow customer SLA requirements

Ability to follow timelines of call history quickly and extract data whilst recognising and understanding previous visit history

Excellent communication skills both written and verbal

Methodical approach to workload and ability to follow instructions

Ability to multi-task and stay calm under pressure whilst targeting backlogs and work to lists

Team player who can work autonomously

Exceptional customer service and interpersonal skills

Problem solving skills with ability to introduce preventative actions

Proactive, results driven

Competent in Microsoft Office Applications (specifically Excel)

Flexible approach to work and working hours

Company Benefits

· Competitive Salary, paid monthly

· Ongoing training and development

· 25 days holiday, plus bank holidays

· Pension Scheme, matched contribution/salary sacrifice

· Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody

· Life Assurance Scheme

· Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts   and days out

Frame
Registered Office
Unit 4, Jubilee Business Park,
Jubilee Way, Grange Moor,
Wakefield WF4 4TD.​
Registered in England and
Wales. No. 08840024