Role Description

We are currently recruiting for a Billing Team Leader to fill a pivotal role within our company. In this position, you will be instrumental in driving our growth and success. The role will include overseeing our invoicing for both installation and service and repair customers.

We are also looking for someone to drive efficiencies and streamline the billing processes relating to re-occurring billing functions. You will be responsible for ensuring the team are adhering to contract specific requirements and individual SLA`s. Ensuring the highest standard of customer service with both Internal and External customers.

Essential Duties

• Ensure team productivity to hit daily, weekly, monthly business targets, ensuring they adhere to agreed KPI’s & SLA’s
• Carry out regular meetings with the team to discuss figures and workloads
• Provide daily statistical updates to the business including productivity and backlog
• Attend Internal Onboarding meetings to aid role out of new contracts
• Prepare for and attend fortnightly meetings to reduce the overall Work in Progress
• Monitor and manage team telephone statistics
• Carry out Team Monthly One to Ones
• Take ownership of escalated complaints
• Effectively control team overtime budget
• Carry out Annual Appraisals
• Recruitment and training of new staff
• Performance & absence management of Billing Team
• Problem solving skills, ability to find a solution
• One on One coaching of the team
• Ongoing development of the team
• Quality checks on the Team
• To embed and sustain “Customer First” mentality and a positive team environment, displaying high levels of motivation
• To actively promote and manage the process of continuous improvement in customer service throughout the business
• The ideal candidate will have:
• Proven experience of Billing/Finance Operations processes
• Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams.
• Results-driven mindset, with a focus on achieving targets and exceeding expectations.
• Ability to thrive in a fast-paced, deadline-driven environment, with a flexible and adaptable approach.
• Ability to multi-task and remain calm under pressure
• Ability to identify areas of improvement and efficiencies
• Ability to use own initiative and make considered decisions
• Ability to communicate at all levels
• Ability to flex own management style to support all team members
• Strong commercial acumen
• Excellent analytical skills
• Ability to demonstrate strong stakeholder management
• Proficient in excel and finance systems